Professional Services Project Manager

hace 2 semanas

San José, San José, Costa Rica Palo Alto Networks A tiempo completo

Company Description Our Mission**At Palo Alto Networks everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.

Our vision is a world where each day is safer and more secure than the one before.

We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are.


Our Approach to Work
We lead with flexibility and choice in all of our people programs. We have disrupted the traditional view that all employees have the same needs and wants. We offer personalization and offer our employees the opportunity to choose what works best for them as often as possible - from your wellbeing support to your growth and development, and beyond

At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions.

This is why our employees generally work from the office three days per week, leaving two days for choice and flexibility to work where you feel most effective.

This setup fosters casual conversations, problem-solving, and trusted relationships. While details may evolve, our goal is to create an environment where innovation thrives, with office-based teams coming together three days a week to collaborate and thrive, together

Job Description Your Career**The Professional Services Project Manager will lead services projects as part of the delivery cycle, including handling all deployment resources and ensuring that all deliverables are met and delivered on-time and under budget. You will drive customer deployment projects including program, process initiatives, as well as partner with IT on systems and infrastructure processes.

Your Impact

  • Determine project partners and team structure/organization partners will include technical and business resources
  • In conjunction with project partners, help ensure the definition of project scope, requirements, and deliverables
  • Develop project timeline and landmarks using appropriate tools and techniques
  • Build and execute project work plans and revise as appropriate to meet changing needs and requirements
  • Identify resources needed and assign individual responsibilities and tasks
  • Run daytoday operational aspects of a project and scope
  • Work on services operational projects that target new services IP delivery, partner communications, scheduling, etc.
  • Review deliverables prepared by team before passing to client
  • Minimize our exposure and risk on all projects
  • Ensure project documents are complete, current, and stored appropriately
  • Track and report team hours and expenses on a weekly basis

Qualifications Your Experience**- BS in Computer Science, MIS, Business, or equivalent education/training/experience or equivalent military experience required

  • 46 years of related work experience or leading complex projects desired
  • Analyze project profitability, revenue, margins, bill rates, and utilization
  • Good presentation skills including written, oral, presentation (including Microsoft PowerPoint), and adaptive (multilevel)
  • Good organizational skills including tool utilization (spreadsheets, project management tools, mind maps), information collection, attention to detail, and prioritization
  • Strong interpersonal skills including appreciation and the ability to elicit collaboration from a wide variety of sources, including upper management, clients, and other departments
  • Flexible to shifting priorities, demands, and timelines able to promptly and expertly react to project adjustments and alterations
  • Project Management Institute PMP(r) certification or equivalent a plus
  • Experience with Google's G Suite (Drive, Docs, Sheets, and Slides) is a plus

Additional Information The Team**Our professional services team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn't stop once they sign - it just evolves. Our professional services team provides behind-the-scenes support to meet our customer's needs. As threats and technology evolve, we stay in step to accomplish our mission. You'll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised - in fact, you'll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.

We're a fast-growing, immensely successful organization because of our people and products (built and supported by our people). We work the frontlines against cyberthreats and attacks, protecting everyday transactions in the digital environment. It means we're good at scaling quickly to new threats, get fulfillment from resolvi

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