Product Manager, Professional Services

hace 3 semanas

San Francisco, Heredia, Costa Rica Databricks A tiempo completo

CSQ125R108

Databricks is looking for a driven PS Products and Services Manager as part of our high-impact, high-performing Go-to-Market (GTM) function within the Professional Services team. This person will be responsible for owning, developing and curating a catalog of offerings including services and programs within the Professional Services & Training (PS&T) function to increase attach rates of services, scale our selling, delivery and operations motion through impactful and structured offerings. This person plays a critical role in shaping our PS strategy in our GTM function by driving a world-class services catalog in close collaboration with the Sales GTM team, PS Engagement Managers, our technical delivery team, Commercialization, IT, legal, Finance and others to streamline the entire PS&T selling and delivery processes.

The ideal candidate has a knack for working with data and has a highly analytical mind making informed strategies and decisions based on relevant analysis and modeling around market demands, previous sales data, field surveys and inputs. Relevant areas would be optimal pricing, program/SKU analysis and KPIs around attach rates and other metrics to confirm effectiveness of different service types and offerings. This person is not afraid to get his/her hands dirty when it comes to data and analysis to ensure that how we develop and manage service offerings and its catalog is based on data. This person also enjoys working with a broader cross-functional team in a high-impact, dynamic environment.

The impact you will have:

Working with the Professional Services GTM Leadership by defining, tracking, and developing Services Catalog and Offerings to drive ProServ and education attach rates. Work with PS leaders and Ops, Pricing, Sales, Finance, Legal and Sales Ops team to facilitate alignment on key aspects of Service Offerings such as pricing, tiering, billing type (one time purchase, subscription, prepaid, in arrears etc.), cost and margin, legal language among others to culminate in SKU creation. Drive Services Offerings content development around datasheet, positioning deck, Statement of Work (SOW), checklist, WBS (work breakdown structure), resourcing model and delivery playbook. For collaterals such as delivery playbooks which are technical in nature, form a working group with SMEs as needed to facilitate content development. Schedule and conduct ongoing field training on Service Catalog and Offerings leveraging various mediums; presentations, QBRs, Flight School, self-paced recorded learning modules etc. Collect / consolidate field feedback by performing periodic user surveys and make relevant ongoing updates to the Services Catalog based on user data. Perform broad assessment of the current offering structure, packaging and pricing to determine what works, what needs improvement. Using the findings as input, create a project plan for ongoing services catalog improvement and implement / execute the plan against timelines set for each milestone. Conduct periodic pricing and margin analysis, impact of carves and discounts in optimizing discounting strategy, right resourcing modeling & blending. Rationalize the current Services Offerings Catalog balancing what needs to be added vs. retired; supporting new sales GTM initiatives and programs. Prioritize right vertical / industry focused offerings to be added to the Catalog aligning to Sales motion and organization. Work with close collaboration with the Industry GTM team. Provide input in analysis and recommended program changes in annual GTM planning process (FY and long-range modeling, investment ROI analysis, HC planning, quota and capacity setting, territory planning and carve) as neededProvide visibility and performance tracking to the business on overall effectiveness of Service Catalog and Offerings (Offerings attach rates against oppty, projects delivered, its impact on driving higher attach rate of Services, margin profiles etc)Collect and curate field engagement deliverables and collaterals based on Service Catalog and Offerings. Work with IT to provide recommendation and input in using the right knowledge management system. Develop and maintain Service Offerings Success Stories and customer references & highlights. Drive operational efficiency by automating and improving Offerings related processes and tooling support.

What we look for:

3+ years of developing strategy and operationalizing in services solutions / offerings / programs / services engineering. Experience being part of a team driving services strategy & operations (technology consulting, strategy consulting, business operations, Enterprise/Mid-Market SaaS experience a plus)Effective, clear, and concise communication skills, verbal and written. Propensity to synthesize complex concepts and data and present clear information to executives, cross-functional teams, and internal customersData expert: Querying and scoping (SQL, Databricks, BigQuery), analysis (Excel), summarizing (pivot tables, charts, slides, written explanation), reporting (dashboards, repositories) Process savant: Ability to envision E2E process change to solve business needs, drive alignment, document requirements, drive execution in partnership with IT, enable business stakeholders at scale and report on progressProficient in BI and sales tools (eg: Salesforce, Tableau, Redash) Results-driven self-starter with the ability to multitask. Strong initiative and ability to work in a self-directed environment with a "can do" attitude and growth mindsetDetail-oriented with a knack for organization and process improvement. Comfortable working in a fast-paced environment while dealing with ambiguity Exceptional interpersonal and influence skills. Experience driving cross-functional projects end-to-end. Ability to negotiate priorities across organizations at all levelsA penchant for customer service, patience, and resourcefulness

Benefits

Private Medical InsurancePrivate Life InsuranceEquity AwardsPaid Parental LeaveFitness ReimbursementAnnual Career Development FundHome Office/Work Headphone ReimbursementBusiness Travel Accident InsuranceMental Wellness Resources

  • Director, Professional Services

    hace 3 semanas

    San Francisco, Heredia, Costa Rica Workday A tiempo completo

    Your work days are brighter here.At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people...

  • Professional Services Implementation Technician

    hace 3 semanas

    San Francisco, Heredia, Costa Rica Smarsh A tiempo completo

    Role OverviewSmarsh is seeking a Professional Services Implementation Technician to join our fast-growing Solutions Delivery team. The Professional Services Implementation Technician will coordinate customer escalations and promote exceptional customer experience (CX). Implement, maintain, and develop process runbooks and associated documentation that result...

  • Professional Services Implementation Technician

    hace 3 semanas

    San Francisco, Heredia, Costa Rica Smarsh A tiempo completo

    OverviewSmarsh is in search of a Professional Services Implementation Technician to join the rapidly growing Solutions Delivery team. This role involves coordinating customer escalations and ensuring exceptional customer experience (CX). Responsibilities include implementing, maintaining, and enhancing process runbooks and associated documentation to...

  • Junior Product Manager

    hace 3 semanas

    San Francisco, Heredia, Costa Rica Encora A tiempo completo

    Our company:Encora is a global Software and Digital Engineering company that helps business overcome the Software Engineering Talent shortage and provides next-gen services and such as Predictive Analysis, Artificial Intelligence & Machine Learning, IoT, Cloud, and Test Automation. We count with 16 global offices and 25 innovation labs.Our Software...

  • Product Manager

    hace 3 semanas

    San Francisco, Heredia, Costa Rica GFT Technologies SE A tiempo completo

    Product Manager: Date: Jul 27, 2023 Location: Heredia, CR, Working place: Remote GFT Technologies SEAbout Us and the Role:Founded in 1987, GFT today has more than 10,000 experts around the world and is present in more than 15 markets to ensure customer proximity. With new operations from Asia to America, we continue on the path of growth on a global scale....

  • Manager, Facilities Services

    hace 3 semanas

    San Francisco, Heredia, Costa Rica AlignTech A tiempo completo

    Join a team that is changing millions of lives. Transforming smiles, changing lives_At Align Technology, we believe a great smile can transform a person's life, so we create technology that gives people the confidence to take on whatever's next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never lost...

  • Associate Product Manager

    hace 3 semanas

    San Francisco, Heredia, Costa Rica Moody's A tiempo completo

    We are seeking an Associate Product Manager to support the product development and marketing of our products and services. This role is primarily focused on our Media Solutions' NewsEdge suite of products but may also include some responsibilities for other Data Distribution products. Our NewsEdge suite offers our customers a comprehensive, global collection...

  • Security Services Account Manager

    hace 3 semanas

    San Francisco, Heredia, Costa Rica IBM A tiempo completo

    IntroductionThe Security Services Manager (SSM) serves as a point of contact between the client and IBM Managed Security Services (MSS) for operational governance of MSS security services activities and deliverables. The SSM will work with the client to provide governance, oversight, and leadership for MSS operational security activities including, but not...

  • Project Manager Itil

    hace 3 semanas

    San Francisco, Heredia, Costa Rica NTT Data Services A tiempo completo

    Req ID: 228478We are currently seeking a Project Manager ITIL to join our team in Heredia, Heredia (CR-H), Costa Rica (CR). 57 Years' Experience in Service Management Domain(Incident, Change & Problem) anyone as primary and should be well versed in ITIL processes and standards Run Daily Cadence with Key Stakeholders for updates/progress on Incidents/Requests...

  • Security Services Account Manager

    hace 3 semanas

    San Francisco, Heredia, Costa Rica IBM A tiempo completo

    IntroductionThe Security Services Manager (SSM) serves as a point of contact between the client and IBM Managed Security Services (MSS) for operational governance of MSS security services activities and deliverables. The SSM will work with the client to provide governance, oversight, and leadership for MSS operational security activities including, but not...

  • Tam Manager

    hace 3 semanas

    San Francisco, Heredia, Costa Rica VMware A tiempo completo

    _ __LANGUAGE__: __Must be fluent in __Spanish__, __Portuguese__, and __English_**_ _TAM Manager - Hands-on Manager (50 manager/50 TAM)The Elevator Pitch: Why will you enjoy this new opportunity?You will work in a 50/50 capacity as both people manager and hands-on Technical Adoption Manager. Therefore, this position will require someone who is targeting a...

  • Manager Product Data Management

    hace 3 semanas

    San Francisco, Heredia, Costa Rica GRUPO STT A tiempo completo

    Ensure the quality of product data management throughout the product lifecycle.Collaborate with other functions to address issues and communicate with other PDM leaders.Drive team KPIs by developing and improving analytics.Requisitos:Bachelor's degree. Experience in Data Science, Information Systems, Life Sciences, or related fields. Product Data Analytics...

  • Senior Product Manager

    hace 3 semanas

    San Francisco, Heredia, Costa Rica Experian A tiempo completo

    FulltimeEmployee Status: RegularRole Type: HomeDepartment: Product ManagementSchedule: Full TimeShift: Day ShiftCompany Description:About us, but we'll be briefExperian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that...

  • Technical Account Manager

    hace 3 semanas

    San Francisco, Heredia, Costa Rica Workday Costa Rica S.R.L. A tiempo completo

    About the RoleWorkday Support is seeking a dedicated, ambitious Technical Account Manager with a passion for customer relations. We need a self-motivated pro with technical acumen who consistently shows commitment to customers and Workday teammates. The perfect candidate will bring strong communication and project management skills, along with a solid...

  • Integration Services Recovery Manager

    hace 3 semanas

    San Francisco, Heredia, Costa Rica DHL A tiempo completo

    Integration Services Recovery Manager:Are you strong coordinator, problem solver and communicator with technology background? We are looking for a new colleague to join our Integration Services support team.You will deliver a highly visible, empowered role that is accountable for emergency incident management for business-critical DHL Supply Chain...

  • Technical Support Professional

    hace 3 semanas

    San Francisco, Heredia, Costa Rica IBM A tiempo completo

    IntroductionAt IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most...

  • Product Owner

    hace 3 semanas

    San Francisco, Heredia, Costa Rica FusionHit A tiempo completo

    We are looking for Product Owner to join our team We value experience but more importantly, we prefer people with a good attitude and willingness to learn new technologies. Our core values start with "People First". When you walk through FusionHit's doors, you feel our culture. You feel the warmth. People look you in the eye, and they smile. They see you as...

  • Deployment Services Project Manager

    hace 3 semanas

    San Francisco, Heredia, Costa Rica Trax Group A tiempo completo

    Trax Deployment Services Project Managers are responsible for the timely implementation of new client engagements, rolling out incremental phases for existing clients, and delivering cross-functional strategic initiatives. Working directly with a team of professionals globally, managing a portfolio of client-facing projects, and directly engaging with...

  • Knowledge Services Consultant

    hace 3 semanas

    San Francisco, Heredia, Costa Rica IBM A tiempo completo

    IntroductionAt IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most...

  • Senior Product Manager, Costa Rica

    hace 3 semanas

    San Francisco, Heredia, Costa Rica West Monroe Experienced A tiempo completo

    Are you ready to make an impact?Verys, a West Monroe company, is seeking a Senior Product Manager to join the Product Experience and Engineering Lab (PXEL) in Costa Rica.We eat, sleep, and breathe products. We invent, build, and scale product-led businesses within industries that have tremendous impact on peoples' lives. We are shippers, makers, and...