ERP Systems Analyst I

hace 2 semanas


San Francisco, Heredia, Costa Rica TE Connectivity A tiempo completo

Job Scope and responsabilities:

  • Application Support
  • Incident Management
  • Requirements gathering, documentation, and development of Test Scenario's
  • Documentation & Testing of process and system solutions
  • Provide ERP support/troubleshooting.
  • Monitor tickets and prioritize appropriately.
  • Manage user accounts and access.
  • Engage with users to understand their issues and/or gather requirements.
  • Resolve issues, advise users, or escalate as appropriate.
  • Document issues, solutions and/or requirements.
  • Work with entire Med IS to assist on projects as needed.

What your background should look like:

Competencies

  • Strong communication skills in English
  • Critical thinking
  • Analytical ability
  • Strong attention to detail and clear documentation
  • Appropriate escalation
  • Present information for decisions
  • Strong time management skills
  • Collaboration
  • Action oriented
  • Continuous learning
  • Business knowledge
  • Ability to work independently in a rapidly changing environment.

Skills:

  • Incident Management
:

  • Prioritizes and diagnoses incidents. Investigates causes of incidents and seeks resolution while complying with procedures. Escalates unresolved incidents.
  • Facilitates recovery, following resolution of incidents. Documents and closes resolved incidents.
  • Contributes to testing and improving incident management procedures.
  • Must be familiar with ITSM / Service Desk ticketing systems (preferably Service Now)
  • Must understand ITIL concepts for Production Support
  • Must understand Incident Management, Problem Management, Change Management processes
  • Application support:
  • Requirements Definition:
  • Elicit and document requirements from ERP users
  • Knowledge Management:
  • Create knowledge articles for common issues or problems to enable user selfservice and efficient support.
    Qualifications
  • Experience with ERP in Medical Device manufacturing or similar regulated environment is required.
  • 1 + years of experience as an ERP analyst using mid to top tier ERP systems e.g. Epicor, Syteline (Infor CSI), SAP.
  • University degree or equivalent work experience in any relevant business area or ITrelated field is essential.
  • ITIL Foundation Certification, ITSM and or relevant technical certifications is highly desirable.
  • Business related certifications or experience highly advantageous
  • Practical experience with SSRS, Crystal Reports, or reporting tools advantageous
  • Experience with C# helpful

Job Requirements

  • Will be required to work flexible start/finish times
  • Will be required to travel to other sites occasionally.
  • May need to provide occasional oncall support during weekends

Competencies:

  • Values: Integrity, Accountability, Teamwork, Innovation


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