Costumer Service Aa/as Level 1 Support

hace 2 semanas


Orotina, Costa Rica GTI A tiempo completo

ACERCA DE LA VACANTE
Funciones del Puesto

  • Provide technical assistance to customers on products purchased from Bosch Automotive Service Solutions.
  • Works internally with outside sales force, product management and other departments to ensure customer satisfaction.
  • Assists customer service staff with technical and/or complex customer service problems.
  • Research service part requirements versus tool replacement and make the appropriate decision.
  • Opening, tracking, and closing trouble tickets within the Bosch ticketing systems.
  • Ensures problem ownership and promotes enduser satisfaction.
  • Escalate necessary issues to Senior Technical Support Specialists for direction or resolution.
Requisitos del Puesto

  • Min. high school and technical background (technical training paired w. prev. experience on diagnostic tools)
  • Digital Proficiency & strong bilingual Spanish / English proficiency (English Level C1+ is required) French is a plus
  • Required
- direct Customer Support or call center experience

  • Possess troubleshooting and problemsolving skills
  • Excellent oral and written communication skills
  • Ability to work collaboratively in a team environment
  • Electronic knowledge and or electronics
  • Familiarity with basic mechanical and electrical concepts
  • US Visa up to date is a must
Experiência Deseada

1 year of experience

Habilidades Deseadas

  • Possess troubleshooting and problemsolving skills
  • Excellent oral and written communication skills
  • Ability to work collaboratively in a team environment
  • Electronic knowledge and or electronics
  • Familiarity with basic mechanical and electrical concepts

OTROS DETALLES
Area del Puesto

Call Center

Ubicación del Puesto

Belen, Heredia, Costa Rica

Salario

600000
(Moneda Local)
Nível Académico

Tecnico / Instituto

Nível de Cómputo

Office Basico (Word,Excel,Outlook)

Idiomas:

Español: 100%

Inglés: 90%

Francés: 90%

  • Orotina, Costa Rica GTI A tiempo completo

    ACERCA DE LA VACANTE Funciones del Puesto - Provide technical assistance to customers on products purchased from Bosch Automotive Service Solutions. - Works internally with outside sales force, product management and other departments to ensure customer satisfaction. - Assists customer service staff with technical and/or complex customer service problems. -...


  • Orotina, Costa Rica CSS Corp A tiempo completo

    **Work Location**: TerraCampus, Tres Rios **Qualification**: High School Diploma **Experience**: Minimum 1 years of relevant experience **No of openings**: 2 **Roles and Responsibilities**: Resolve technical issues related to the project platform and different products. Complete detailed tickets and reports of the technical assistance provided, steps...


  • Orotina, Costa Rica 3M A tiempo completo

    **Job Description**: Job Summary The Service Desk Support Analyst provides technical support by phone and chat to 3M employees, contractors, and vendors, on Windows / iOS, Office, software/hardware technical issues and IT-related inquiries. This position requires technical and functional knowledge of various programs and IT infrastructure, as well as the...


  • Orotina, Costa Rica Solventum A tiempo completo

    **Job Description**: Customer Support Specialist I-Solventum 3M Health Care is now Solventum At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material...


  • Orotina, Costa Rica 3M A tiempo completo

    **Job Description**: Job Summary The Service Desk Support Analyst provides technical support by phone, chat and web tickets to 3M employees, contractors and vendors, on Windows / iOS, software/hardware technical issues, inquiries and business processes. This position requires technical and functional knowledge of various programs and IT infrastructure, as...


  • Orotina, Costa Rica 3M A tiempo completo

    Job Description:Job SummaryThe Service Desk Support Analyst provides technical support by phone and chat to 3M employees, contractors, and vendors, on Windows / iOS, Office, software/hardware technical issues and IT-related inquiries. This position requires technical and functional knowledge of various programs and IT infrastructure, as well as the ability...


  • Orotina, Costa Rica 3M A tiempo completo

    Job Description:Job SummaryThe Service Desk Support Analyst provides technical support by phone, chat and web tickets to 3M employees, contractors and vendors, on Windows / iOS, software/hardware technical issues, inquiries and business processes. This position requires technical and functional knowledge of various programs and IT infrastructure, as well as...


  • Orotina, Costa Rica 3M A tiempo completo

    **Job Description**: Job Summary The Service Desk Support Analyst provides technical support by phone, chat and web tickets to 3M employees, contractors and vendors, on Windows / iOS, software/hardware technical issues, inquiries and business processes. This position requires technical and functional knowledge of various programs and IT infrastructure, as...


  • Orotina, Costa Rica Solventum A tiempo completo

    **Job Description**: We are Hiring a Customer Support Specialist I- New Health Care Company) 3M is establishing two industry-leading companies, creating value through the spin-off of its Health Care business, while 3M will continue to be a global material science leader, focusing our innovation to win in favorable global megatrends and attractive end...


  • Orotina, Costa Rica Solventum A tiempo completo

    **Job Description**: Customer Support Specialist I-Solventum 3M Health Care is now Solventum At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material...


  • Orotina, Costa Rica Solventum A tiempo completo

    Job Description:Customer Support Specialist I-Solventum3M Health Care is now SolventumAt Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers' toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data...


  • Orotina, Costa Rica People Working Corp A tiempo completo

    Important Client of People Working Corp, dedicated to providing education and certification programs, seeks a person to perform functions such as **IT **Customer Service Specialist.** **Requirements**: - Bachelors degree in Management or IT related fields is preferred. - ** Advanced English Language C1**: - Work from Office 100% - San Jose - 1 to 3 years...

  • Technician: Facilities

    hace 3 semanas


    Orotina, Costa Rica SGF Global A tiempo completo

    Description: - 100% onsite - **Job Description**: - Responsible for managing and monitoring predictive maintenance planning & scheduling, spare parts management, and purchase order process creation & tracking. - Computer skills required. MS office, Excel, Word. mainly Excel. - Will be using Maximo, exp not required but is a plus. - Must have skills: -...

  • Technician: Facilities

    hace 3 semanas


    Orotina, Costa Rica SGF Global A tiempo completo

    Description: 100% onsite **Job Description**: Responsible for managing and monitoring predictive maintenance planning & scheduling, spare parts management, and purchase order process creation & tracking. Computer skills required. MS office, Excel, Word. mainly Excel. Will be using Maximo, exp not required but is a plus. Must have skills: - Quality Mindset -...


  • Orotina, Costa Rica Tek Experts A tiempo completo

    Overview: We’re seeking a customer-oriented Dynamics Tech Support Engineer Level to work on behalf of our client to resolve complex customer cases. You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service. This role is expected to take cases escalated by customers...

  • Customer Service Advisor

    hace 2 semanas


    Orotina, Costa Rica Tek Experts A tiempo completo

    Overview: We’re looking for a customer-oriented Customer Service Advisor (Escalations) to support our clients with excellent customer service while managing high-severity issues. You’ll be proactive in communicating with our customers and ensuring a positive support experience at all levels of the support structure. In this role, you’ll act as liaison...


  • Orotina, Costa Rica Tek Experts A tiempo completo

    Overview: We’re seeking a customer-oriented Dynamics Tech Support Engineer Level to work on behalf of our client to resolve complex customer cases. You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service. This role is expected to take cases escalated by customers...


  • Orotina, Costa Rica JLL A tiempo completo

    JLL supports the Whole You, personally and professionally. The Customer Experience Supervisor will be responsible for developing and managing a best-in-class, employee-facing communications and customer service program for a large corporate client. This role involves overseeing the customer service teams for both managed parking and shuttle services,...


  • Orotina, Costa Rica 3M A tiempo completo

    **Job Description**: - HR Services Talent Acquisition Coordinator - Collaborate with Innovative 3Mers Around the World - Choosing where to start and grow your career has a major impact on your professional and personal life, so it’s equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a...


  • Orotina, Costa Rica Solventum A tiempo completo

    **Job Description**: Sales Support Representative (Solventum) 3M Health Care is now Solventum At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health,...