Risk Management Ic3

hace 2 semanas


San José, San José, Costa Rica Microsoft A tiempo completo

With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience.

Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.


Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience.

In CSS, we help customers and partners resolve their issues quickly, prevent future problems from occurring, and demonstrate new ways to achieve more from their Microsoft investment.


Modern Life, Gaming and Customer Service (MLGCS), a Support Business Unit within CSS, is a group of 320+ Microsoft employees and over 7,500+ Delivery Partners Advocates spanning 39 sites across the globe.

The MLGCS organization provides service and support for all Microsoft consumer products and services, as well as commercial customer service, customer protection and fraud intelligence.

We create trust and confidence for every person and organization through a connected customer experience.


Do you have a passion for security and customers? A desire to ensure customers are protected with timely and quality security updates, content, and solutions? An interest in contributing to fast moving, real-time security events and crisis? Exhibit a growth mindset and desire to enable others with clear and authoritative communications? If so, we are looking for a technical and operationally strong Risk Manager to help drive our pre-release security update quality assurance and awareness programs.

The Security Update Validation Program (SUVP) is our primary vehicle for this effort. SUVP engages customers, partners, and Microsoft engineering teams to ensure product security and stability.

This role is flexible in that you can work up to 50% from home.

Microsoft's mission is to empower every person and every organization on the planet to achieve more.

As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals.

Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.


Responsibilities:

  • Have a customer centric mindset and be the champion for the success of customers.
  • Drive program improvements and growth, assisting in the development of future strategies and engagement models to help customers succeed.
  • Must be able to look for opportunities to improve processes and automate from customers' point of view.
  • Provide deliverables in alignment with rigorous monthly security update release and communications cycles.
  • Establish and maintain strong customer partnering to ensure security update testing is effective and consistent.
  • Ability to effectively work with account teams, sometimes under pressure of executive escalations.
  • Drive recruiting and onboarding efforts to increase active customer participation at the strategic level and for each testing period

Qualifications:

Qualifications:

Required/Minimum Qualifications

  • 4+ years experience in Risk Management, Privacy, Security, Compliance, Government Intelligence, Operations, and/or Finance
  • OR Bachelor's Degree AND 2+ years experience in Risk Management, Privacy, Security, Compliance, Government Intelligence, Operations, and/or Finance
  • OR equivalent experience.
  • 4+ years of related experience in the security field, or a role with strong security components that may include account management, incident response, information security, privacy, network security, forensics, antimalware, consulting, technical sales, compliance, communications, or public relations.
  • Excellent written and verbal communications.
  • Familiarity with Microsoft's software servicing model and security update methodologies preferred.
  • Experience with Power Platforms such as Power BI, Power Automate
  • Business level fluency to read, write and speak English.
  • Business level fluency to read, write and speak Spanish.
Additional or Preferred Qualifications

  • Bachelor's Degree in Risk Management, Engineering, Government Intelligence, Security, or Information Technology, or related field AND 5+ years experience in Risk Management in the context of Operations, Engineering, Information Technology, Business Analyst, Consulting, Auditing, Privacy, Security, Compliance, Government Intelligence, and/or Finance OR equivalent experience.
  • Membership with a relevant risk domain area association including: International Association of Preferred
- rivacy Professionals (IAPP), International Information System Security Certification Consortium (ISC)2, and Information Systems Audit and Control Association (ISACA), Certified Internal Auditor (CIA), Society

  • San José, San José, Costa Rica CRG Solutions A tiempo completo

    Compliance, Risk Management, and Governance SpecialistThe Compliance, Risk Management, and Governance Specialist will play a crucial role in supporting the integration of new systems into Drata, facilitating audit evidence collection, assisting with risk assessment activities, tracking and reporting on the risk register, and aiding in the annual policy...


  • San José, San José, Costa Rica Pfizer A tiempo completo

    ROLE SUMMARY The Digital Risk Management (DRM) organization works with a global stakeholder community to incorporate legal, regulatory and corporate policy requirements into solutions, services and daily Digital operational activities. DRM strives to make compliance simple and to develop logical, robust and costeffective compliant processes and services...


  • San José, San José, Costa Rica Viatris A tiempo completo

    Upjohn Export B.V. sucursal Costa RicaAt VIATRIS, we see healthcare not as it is but as it should be. We act courageously and are uniquely positioned to be a source of stability in a world of evolving healthcare needs.Viatris empowers people worldwide to live healthier at every stage of life.We do so via:Access - Providing high quality trusted medicines...


  • San José, San José, Costa Rica Pfizer A tiempo completo

    Recruiter Pfizer Location Escazu, Costa Rica Costa Rica Costa Rica Salary Competitive Posted 11 May 202 Closes 10 Jun 202 Ref Sector Insurance Contract Type Permanent Hours Full Time- ROLE SUMMARYThe Digital Risk Management (DRM) organization works with a global stakeholder community to incorporate legal, regulatory and corporate policy requirements into...


  • San José, San José, Costa Rica Object Technology Solutions Inc A tiempo completo

    Job Description: Conducts thorough security assessments and audits. Coordinates the execution of security controls. Monitors and evaluates controls for weaknesses and vulnerabilities. Creates strategies to reduce risks. Builds strong partnerships with various teams to seamlessly incorporate top risk management techniques. Ensures that Hologic's...

  • Risk Manager, II

    hace 2 semanas


    San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    Are you an experienced Risk Manager? We are seeking candidates with prior experience in risk management to join our Buyer Risk Prevention (BRP) Organization to help us protect our global customers. In this role you will conduct risk assessments for existing lines of business (LOBs), stores, and payment products; aiding in the reduction of defects and risk...

  • Security Risk Analyst

    hace 2 semanas


    San José, San José, Costa Rica Splunk OLD (Read Only) A tiempo completo

    Splunk is the leader in big data and machine learning analytics, with a significant presence in the cybersecurity market. Join us as we pursue our disruptive vision to make machine data accessible, usable, and valuable to everyone. We are a company filled with people who are passionate about our product and seek to deliver the best experience for our...

  • Security Risk Analyst

    hace 2 semanas


    San José, San José, Costa Rica Catalina Marketing A tiempo completo

    Why Catalina? Catalina delivers omni-channel solutions to our customers with a long-standing history of rich data assets, but our _greatest _asset is our people. Our guiding principles set the stage for winning in the markets we serve, and our potential is powerful. When you join the Catalina team, you will be part of an inclusive environment that embraces...


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    3 year of experience in Reported Abuse, Abuse Prevention OR 2 years of experience in investigations, risk, incident or crisis management. Demonstrated experience handling escalations. Demonstrated experience driving root cause investigations. Demonstrated experience working with cross departmental teams to perform investigations and improve processes. Strong...

  • Governance Risk

    hace 2 semanas


    San José, San José, Costa Rica Mondelēz International A tiempo completo

    Are You Ready to Make It Happen at Mondelēz International?Join our Mission to Lead the Future of Snacking. Make It Uniquely Yours.You work with the information security team as a competent and experienced information security and compliance specialist.How you will contributeWhat you will bringA desire to drive your future and accelerate your career.You will...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    4+ years of compliance program management, legal, governance, audit, risk/loss prevention, or equivalent experience Bachelor's degree or equivalent Experience handling confidential informationHave you ever thought about what it takes to detect and prevent fraudulent activity in hundreds of millions of eCommerce transactions across the globe? What would you...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    Have you ever thought about what it takes to detect and prevent fraudulent activity in hundreds of millions of eCommerce transactions across the globe? What would you do to increase trust in an online marketplace where millions of buyers and sellers transact? How would you build systems that evolve over time to proactively identify and neutralize new and...

  • Risk Manager

    hace 2 semanas


    San José, San José, Costa Rica Amazon Support Services Costa Rica SRL - B20 A tiempo completo

    2-5 years of experience working in relevant industries such as law, risk management, investigations, project management, etc. Bachelor's degree Demonstrated written communication skills able to write, clearly and succinctly Demonstrated experience in making high judgement decisions using data and analysis Demonstrated experience working with cross...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    Have you ever thought about what it takes to detect and prevent fraudulent activity in hundreds of millions of eCommerce transactions across the globe? What would you do to increase trust in an online marketplace where millions of buyers and sellers transact? How would you build systems that evolve over time to proactively identify and neutralize new and...


  • San José, San José, Costa Rica Screenovate A tiempo completo

    The Worldwide (WW) Sales and Marketing Group (SMG) Risk and Controls Specialist is a critical role to provide ethics, compliance and controls leadership for SMG at the WW level while partnering closely with stakeholders across SMG, Business Units (BU), Legal and SMG Finance including the regional risk and controls teams. This role is a key member of the SMG...


  • San José, San José, Costa Rica Pfizer A tiempo completo

    ROLES SUMMARYThe Digital Risk Management (DRM) organization works with a global stakeholder community to incorporate legal, regulatory, and corporate policy requirements into solutions, services, and daily Digital operational activities. DRM strives to make compliance simple and to develop logical, robust, and cost-effective compliant processes and services...

  • Project Management

    hace 2 semanas


    San José, San José, Costa Rica DXC Technology A tiempo completo

    Essential Job Functions: Assist in the management of projects, ensuring they align with defined project goals and timelines. Collaborate with project teams to define project scope and deliverables. Support project progress monitoring and contribute to issue and risk management. Participate in resource allocation and budget monitoring. Assist in the...


  • San José, San José, Costa Rica INTEL A tiempo completo

    The Sales and Marketing Group (SMG) Risk and Controls Senior Analyst is a critical role to provide ethics, compliance and controls leadership for SMG at the WW level while partnering closely with stakeholders across SMG, Business Units (BU), Legal and SMG Finance including the regional risk and controls teams. This role is a key member of the SMG Risk...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    Have you ever thought about what it takes to detect and prevent fraudulent activity among hundreds of millions of eCommerce transactions across the globe? What would you do to increase trust in an online marketplace where millions of buyers and sellers transact? How would you build systems that evolve over time to proactively identify and neutralize new and...

  • Emerging Risk Manager

    hace 2 semanas


    San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    Basic qualifications Bachelor's degree 2+ years in a risk management or program management role Excellent written and verbal communication skills with the ability to present information clearly and concisely Proven analytical skills and comfort in deriving insights from quantitative data Experience driving projects involving multiple stakeholders...