![FLOCERT](https://media.trabajo.org/img/noimg.jpg)
Certification Manager
hace 2 semanas
Fair global trade everyone can believe in
FLOCERT is a leading global certification body.
Besides providing sole certification to Fairtrade, we also offer an array of services to support companies in sourcing on Fairtrade principles, where no Fairtrade Standard applies.
Founded in 2003, FLOCERT remains mission-driven and dedicated to working with all types of organisations, from small producers to internationally recognised brands, in order to promote fairness in global trade.
With six international offices conducting business in over 120 countries, FLOCERT specialises in offering global reach with local expertise.
For more information, please click here.
FLOCERT is looking for
Certification Manager (M/F/div) Americas - INTERNAL ONLY**
Job Share: Full-time
Location:
FLOCERT QIS S.A. Office in San José, Costa Rica
Start date: 1st March 2023 (as soon as possible)
Description
FLOCERT is looking for a people-orientated, service and business-driven Certification Manager.
The Certification Manager will support, report to, and deputize the Regional Manager who is responsible overall for FLOCERT ́s Asia Pacific team, and for the business activities of the region.
The person will be a dynamic team leader of a team, responsible for effectively coordinating and managing FLOCERT's certification and other services to organizations within the America region.
Your responsibilities
- Line manage members of the Americas Team
- Operationally manage Certification activities in the Americas Team (including auditor management activities)
- Improve the organization ́s efficiency and assist in the constant improvement of certification processes
- Customer marketing, e.g. "Advise/Inform" customers about Fairtrade related services
- Act as an inhouse auditor, certifier, and evaluator responsible for assigned certified customers
- Manage, design, and deliver relevant FLOCERT services
Your Tasks
- Lead and manage assigned team members, including performance evaluations, and building effective team structures
- Support the Regional Manager in acting as reference for the team on all organizational topics and questions
- Ensure proper audit planning and manage auditor related activities such as auditor evaluation / competence / recruitment / capacity planning
- Perform evaluations of audit reports against Fairtrade Standards and act as "Certifier" for the Fairtrade Certification
- Perform Fairtrade audits of customers in assigned countries
- Provide customers' support from the assigned countries, assisting with all necessary information, FLOCERT requirements etc.
- Support Stakeholder Service in answering requests / queries from National Fairtrade Organizations, Producer Networks, and Fairtrade International
- Manage constant improvement of certification processes and contribute to internal projects as project member/ manager
- Act as an expert in relevant products and setups common to Americas Fairtrade supply chains
- Assist in sales acquisitions, design and delivery of services offered by FLOCERT
Your qualifications, experience and skills
"Must Haves"
- 8+ years of related professional work experience in an office, customer
- Strong leadership and people management skills. Ideally experienced for several years in a line managerial or supervisory function as well as building effective teams and motivating others
- Very good communication skills and the ability to connect easily with others in a multicultural environment
- Team player with excellent interpersonal and organizational skills
- Strong commercial and business awareness as well as market knowledge
- Experience in communication & marketing with strong dedication towards customer service
- Fluency in Spanish and English Language (verbally and in writing)
- Ability to travel for business on a regular basis
- Motivation for Fairtrade
"Nice to Have"
- Experience with Customer Relationship Management Tools
- Languages (Portuguese / French)
- Technical knowledge of any of the following agricultural products: Coffee, Bananas, Flowers, Sugar, Fresh Fruits
- Business experience in international trade
- Work experience in food processing industry
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