HR Help Advisor

hace 2 semanas


San José, San José, Costa Rica Coca-Cola A tiempo completo

The Customer Care Specialist maximizes the value of HR Services and Operations by providing world-class support for HR services, conducting research and resolution on complex program and policy inquiries, helping solve personnel concerns, processing key on-demand data, such as Verification of employment letters and specific reports, for active and former Coca-Cola employees.


What you ́ll do for Us

  • Provide world class support for active and former Coca-Cola employees, serving as the main point of contact for HR processes as payroll, benefits, workday or policy inquiries and other HR related requests
  • Determine and provide accurate first contact Resolution and key on demand data when necessary
  • Ensure the best customer experience by managing our associates' cases from endtoend and anticipating future possible questions
  • Add value by actively identifying process improvements, proactively raising missing or incorrect information that needs to be optimized, making sure these gaps are properly logged.
  • The proper usage of all available tools and an appropriate case management
  • Be responsible for all cases assigned, making sure to follow up with each of our vendors and teams involved, to provide exceptional service and to meet the established resolution time
  • Keep a constant and proactive communication with our partners from different teams
  • Be responsible for your career and development, identifying growth opportunities and working with your manager on your development plan, combining selfawareness, action and intentionality.

Technical Skills

  • Human Resources Experience (preferable)
  • Customercentric mindset
  • Experience interpreting data and drive Customer value
  • Strong customer service skills
  • Good at task/time management and following up on outstanding items
  • Strong problemsolving and analytical skills
  • Strong communication, oral, written, listening and interpersonal skills
  • Ability to work well with other team members, and assist in achieving team goals, foster trust, actively work to continuously improve self, and demonstrate commitment to the organization
  • Ability to develop networking and collaborate with other departments and stakeholders.
  • Ability to manage in a virtual working environment, fully utilizing technology and communication tools
  • Spanish 100%
  • English 90%
  • French 90% (preferable)

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