Business Services Team Leader

hace 2 semanas

Orotina, Costa Rica JLL A tiempo completo
JLL supports the Whole You, personally and professionally.

What this job involves:

Responsible for handling a team size of 10-12 members.
Ensure prioritization & urgent item requests are attended to promptly.
Ensure team's adherence to turnaround time and accuracy of activities undertaken including any transition in/out or ad-hoc projects.
Effective management of internal & external stakeholders while nurturing a good relationship
Positively influence and get tasks completed by, not just the team members, but the site teams as well.
Work as an escalation point for the team to highlight challenges, assistance required, etc. to help meet process KPIs.
Work with other Leaders in the project to create a culture of collaboration.
Proactively raise issues regarding client/team issues as they arise.
Undertake monthly and annual performance reviews, conduct interviews as required, and leave management.
Continuously strive to upskill team from industry, domain, and 'soft skills' perspective.
Drive process improvement initiatives to closure including improvement ideas for accuracy, exceptions, cycle time, and lead time.
Maintain individual and team production logs as directed by the Manager/ Assistant Manager.
Regulate process controls effectively and proactively while continuously assessing the need for control improvement.
Communicate effectively and work closely with Site Directors to influence change in processes impacting AP functioning.
Coach and mentor team members to ensure the all-round development of individuals.
Keep the Management fully informed of all potential risks, issues, challenges, and KPI misses.

A minimum of a Bachelor's degree in Administration/Engineering with excellent verbal and written communication skills.
2+ years of experience leading teams.
Advanced English level.
Ability to multi-task, work effectively under pressure, prioritize, and manage workload for the team while meeting client needs.

Engage and communicate clearly, confidently, and in a concise manner with internal and external stakeholders and see things from their perspective with a solution-oriented approach.

Experience conducting training across a varied set of teams.
Able to drive the productivity of assigned team members.
Demonstrate consistency in values, principles, and work ethics. Experience inspiring and leading a team.
Willingness to take on new challenges, responsibilities, and assignments.
Understanding of and commitment to client services and maintaining the confidentiality of client data.

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment.

We will empower your ambitions through our dedicated Total Rewards Program, competitive pay, and benefits package.

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL

  • We're JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.


Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.


Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future.

And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

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