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Analyst, Data Reporting

hace 3 meses

San Francisco, Heredia, Costa Rica Qualfon A tiempo completo
ANALYST, DATA REPORTING

Posted On:
May 31, 2023

Location:
Heredia, Heredia, CR

Company:
Qualfon

  • Job Summary
  • Responsibilities
  • Generate reports by gathering data and presenting it in a manner that is intuitive and professional
  • Use reporting tools to monitor key performance metrics regarding backend errors
  • Conduct research on issues encountered by customers and gather findings to produce comprehensive and insightful results
  • Effectively communicate research findings in a clear and concise manner that is easily understood by business units, IT, and executives alike
  • Provide full support during production releases, with the willingness to provide before/afterhours support when needed
  • Properly document issues and findings regarding all aspects of the job
  • Train and mentor junior members of the team to ensure quality and efficiency of work performance is mínimally affected
  • Use work collaboration tools to effectively manage tasks and assign items accordingly
  • Area of expertise (Skills)
    Qualifications:
  • High School diploma or Equivalent
  • Bachelor's Degree in discipline related to Math/Technology/Engineering/Science a plus
  • At least 6 months experience in a researchoriented position.
  • Experience in database backend research/analytics is a plus
  • Proficient with Oracle SQL
  • Proficient in Microsoft Office (particularly Excel, Word, Outlook, Power Point).
  • Experience using Unix is a plus
  • Language: English and Spanish (Verbal & Written)
  • Strong time management skills and ability to handle multiple priorities and deadlines simultaneously and effectively.
  • General knowledge of Tracfone's various products and brands
  • Experience in collaboration tools such as Jira is a plus
  • Other Skills and Experiences (Min)
  • Education