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Customer Excellence Technical Trainer

hace 4 meses

San José, San José, Costa Rica Smartsheet A tiempo completo

Smartsheet is looking for an enthusiastic Technical Trainer who is responsible for developing, preparing, delivering, and evaluating technical training curriculum and programs for our Customer Excellence Teams.

This role outlines and coordinates documentation and materials to be used in programs designs exercises to enhance lectures, and conducts classes with hands-on exercises.

This role also develops, maintains, and improves exams and quizzes utilized in all training courses.

You will develop technical training programs and help others develop skills that will make them better professionals and customer advocates.

This role will report directly to the Manager, CE Learning

You will:

  • Devise technical training programs according to organizational requirements
  • Produce training schedules and classroom agenda
  • Determine course content according to objectives
  • Build adhoc training materials to ensure the learner has the tools to be successful
  • Deliver technical training to Smartsheet's technical customerfacing teams
  • Attend product release training, testing new product functionality, and staying uptodate on product enhancements and releases
  • Create/deliver technical training materials for new products, product releases, and feature updates.
  • Execute training sessions, webinars, workshops, etc. in groups or individually
  • Arrange for and conduct onsite training when needed
  • Keep and report data on completed courses, absences, issues, etc.
  • Observe and evaluate results of training programs
  • Determine overall effectiveness of programs and make improvements
  • Assess training needs and certification requirements for various levels of technical resources.

You have:

  • Proven experience as a technical trainer
  • Experience in designing technical course content
  • Ability to address training needs with complete courses
  • Outstanding communication skills and comfortable speaking to crowds
  • Excellent organizational and timemanagement abilities
  • Degree in a relevant technical field
  • Experience using Articulate 360 and/or Camtasia is a strong asset
  • Strong working knowledge of Smartsheet is preferred but not required (Smartsheet product certification a plus)

Desired Experience:

  • Certified Technical Training credential (CTT), ATD Adult Learning Certificate, or equivalent
  • Process management experience including TQM or Six Sigma.
  • Project management skills. PMP an added benefit.

Perks & Benefits:

  • Fully paid Health & Life insurance for fulltime employees and family members.
  • Monthly stipend to support your work and productivity.
  • 12 days paid Vacation + Flexible Time Away Program.
  • 20 weeks fully paid Maternity Leave.
  • 12 weeks fully paid Paternity/Adoption Leave.
  • Personal paid Volunteer Day to support our community.
  • Opportunities for professional growth and development including access to LinkedIn Learning online courses.
  • Company Funded Perks including a counseling membership and your own personal Smartsheet account.
  • Teleworking options from any registered location in Costa Rica (role specific).


In 2005, Smartsheet was founded on the idea that teams and millions of people worldwide deserve a better way to deliver their very best work.

Today, the company delivers a leading cloud-based platform for work execution, empowering organizations to plan, capture, track, automate, and report on work at scale, resulting in more efficient processes and better business outcomes.

Smartsheet went public on the New York Stock Exchange in April 2018 and currently enables collaboration, better decision making, and accelerated innovation for over 76,000 domain-based customers in 190 countries, including 96 of the Fortune 100.

Smartsheet is an Equal Opportunity Employer.

Individuals seeking employment at Smartsheet are considered without regard to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category.

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