Escalations Manager

Job Purpose: The position is a strategic, high-visibility role that provides the highest level of escalation management for customer issues that are jeopardizing the Cohesity business relationship and/or sales opportunities with key customers. These issues typically have executive transparency and involve issues that span product, service, support and other...

Job Purpose:The position is a strategic, high-visibility role that provides the highest level of escalation management for customer issues that are jeopardizing the Cohesity business relationship and/or sales opportunities with key customers. These issues typically have executive transparency and involve issues that span product, service, support and other...

A little about us. Splunk is the key to enterprise resilience for the 11,000+ organizations that use our Unified Security and Observability Platform. We regularly appear on a lot of "Best Places to Work" lists and we think it's because we encourage our Splunkers to bring their whole, authentic selves. So bring your work experience, problem-solving skills and...

Customer Success Manager (Remote in Costa Rica)We are looking for an experienced Customer Success Manager (CSM) for a large, global US based B2B Software company. This role will focus on ensuring customers' success by enhancing the customer lifecycle journey, driving adoption of the company's technology, managing support escalations and renewals. The Primary...

Bachelor's degree or higher 2+ years' relevant experience. Demonstrated ability to dive deep to understand the customer, product and business Fluency in English and Spanish Experience with handling escalations Community Manager experience Experience with Marketplaces is preferred Excellent written communication skills with proven ability to handcraft...

2-5 years of experience in investigations, risk management, incident or crisis management. Strong communications skills and experience creating and editing content for internal and external audiences. Demonstrated experience working with cross departmental teams with proven collaboration skills Ability to think critically with the vision to work both...

3 year of experience in Reported Abuse, Abuse Prevention OR 2 years of experience in investigations, risk, incident or crisis management. Demonstrated experience handling escalations. Demonstrated experience driving root cause investigations. Demonstrated experience working with cross departmental teams to perform investigations and improve processes. Strong...

Technical Account Manager (Remote in Costa Rica)We are looking for a Technical Account Manager for a large, global US based B2B Software company. This role will focus on post-sales activities to onboard customers and implement the client's solutions and for serving as the main point of contact for customers, providing technical guidance, troubleshooting...

Overview:A Inside Account Manager II is tasked with being 2nd in command, sales lead, first level escalation in their region, supporting the team's tactical activities on a day to day basis, while building and maintaining strong, long-lasting customer relationships with the major accounts in the region. They also support the regions Manager with strategic...

Overview:A Inside Account Manager II is tasked with being 2nd in command, sales lead, first level escalation in their region, supporting the team's tactical activities on a day to day basis, while building and maintaining strong, long-lasting customer relationships with the major accounts in the region. They also support the regions Manager with strategic...

Job Title:Payment Operations Manager/Program Manager Location:San Jose, CA (Hybrid)Duration:6+ months contract with possible extensionContract Type:W2 OnlyPay Range:$ $54.28 per hourWe are seeking a Payment Operations Manager to support, optimize, and scale our strategic partnerships. Within our Payments and Financial Services organization at the Client's...

Job Title:Program Manager (Payments Partnerships Manager) Contract Type:W2 OnlyDuration:6 monthsLocation:San Jose, CAPay Range:$ $54.28 per hourThe Payments Partnerships team pursues, establishes and manages Client's's relationships with a growing list of global partners with the goals of accelerating growth, driving revenue and decreasing operating cost....

Overview:A Inside Account Manager II is tasked with being 2nd in command, sales lead, first level escalation in their region, supporting the team's tactical activities on a day to day basis, while building and maintaining strong, long-lasting customer relationships with the major accounts in the region. They also support the regions Manager with strategic...

Overview:A Inside Account Manager II is tasked with being 2nd in command, sales lead, first level escalation in their region, supporting the team's tactical activities on a day to day basis, while building and maintaining strong, long-lasting customer relationships with the major accounts in the region. They also support the regions Manager with strategic...

As a Manager, Solution Services, you will build and oversee a team of Solution Implementation Managers and be responsible for the operational and financial aspects of packaged service delivery. In addition to managing regional business operations, you will have responsibility for the evolution of the Services Catalog in line with the updated product...

Basic qualifications Bachelor's degree 6+ years in a risk management or program management role Excellent written and verbal communication skills with the ability to present information clearly and concisely Proven analytical skills and comfort in deriving insights from quantitative data Experience driving projects involving multiple stakeholders...

Job Purpose:This position is responsible for managing technical escalations for our client. This person will coordinate with internal teams and manage them to provide solutions to complex technical escalations. The person will communicate with teams at all levels both internally and within the client's organization. This is a critical position with very high...

The Channel Development Specialist is tasked with being 2nd in command, sales lead, first level escalation in their region, supporting the team's tactical activities on a day-to-day basis, while building and maintaining strong, long-lasting customer relationships with the major accounts in the region.Also support the regions Manager with strategic and team...

Job Purpose:This position is responsible for managing technical escalations for our client. This person will coordinate with internal teams and manage them to provide solutions to complex technical escalations. The person will communicate with teams at all levels both internally and within the client's organization. This is a critical position with very high...

Job Function:Software & Cloud Services Why SoftwareONE?: Here at SoftwareONE, we give you the flexibility to unleash your creativity, without limits. We encourage autonomy and thinking outside the box and we can't wait to hear your new ideas., and although all businesses say it, we truly believe in work - life harmony. Our people are our greatest asset, and...