Customer Trust Analyst

hace 2 semanas


San José, San José, Costa Rica Splunk A tiempo completo

About Splunk:

Join us as we pursue our disruptive new vision to make machine data accessible, usable and valuable to everyone.

We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers.

At Splunk, we're committed to our work, customers, having fun and most importantly to each other's success. Learn more about Splunk careers and how you can become a part of our journey

About The Role:


Splunk is looking to add a Customer Trust Analyst to grow our Customer Trust program(s) within the Splunk Global Security (SGS) team.

As a Customer Trust Analyst, you will be supporting customer security due diligence and assessment activities, such as facilitating customer security assessments, responding to customer security inquiries, and participating in customer meetings and calls to demonstrate Splunk security control alignment with customer security expectations, applicable industry standards, and regulations.

If you have a deep understanding of information security and you are passionate about building, sustaining and growing trust with our customers, then this role is for you.


Responsibilities:

  • Provide resources and support to Field Sales, Sales Engineer, and Customer Success teams to assist with addressing customer inquiries, questionnaires and other requests regarding Splunk's information security program and security controls
  • Lead or assist in security conversations representing Splunk's information security program in meetings with current and prospective customers
  • Facilitate customer security assessments, pre sales. Provide accurate information of Splunk's information security program to customers, demonstrating how our security measures align with their security expectations and contractual commitments
  • Manage feedback and observations from customer security assessments, and engage with stakeholders, where appropriate, to determine applicable actions and monitor resolution
  • Contribute to developing customer facing documentation that represent Splunk's information security program and controls.
  • Provide security expertise in an advisory role to Legal teams in the contractnegotiation process to ensure that contract terms accurately reflect Splunk's cyber security capabilities.
  • Drive process improvement and automation initiatives to continuously mature the service to more effectively support Sales in shortening the sales cycle, and meet customer expectations

Requirements:

  • 5+ years of applicable work experience in Information Security or Compliance with a Bachelor's degree, or 3+ years with a Master's degree
  • Functional knowledge of cyber security principles, concepts, technologies, and security compliance frameworks (e.g., ISO 27001, ISO 27018, SOC 1 / SSAE 18, SOC 2, NIST CSF, HIPAA, PCI-DSS, COBIT, CSA CCM, SIG)
  • Basic understanding of cloud security principles
  • Customer service oriented with a problemsolving approach
  • Experience communicating directly with customers representing information security topics
  • Strong written and verbal communication, and critical thinking ability
  • Ability to learn quickly and develop a solid grasp of Splunk security policies, controls, and product and service offerings.
  • Able to accurately articulate security information in clear and concise terms to customers.
  • Team oriented, proactive, and able to work independently
  • Ability to multitask, balance and prioritize work in a dynamic environment, ensuring SLAs are met
  • One or more of the following certifications is preferred: CISSP, CRISC, CISM, CISA, CCSK, GIAC, CCSP, CSX, and CTPRP.
For job positions in San Francisco, CA, and other locations where required, we will consider for employment qual

  • San José, San José, Costa Rica Splunk A tiempo completo

    About Splunk:Join us as we pursue our disruptive new vision to make machine data accessible, usable and valuable to everyone. We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers. At Splunk, we're committed to our work, customers, having fun and most importantly to each other's...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    1+ years of analytical field experience Experience defining requirements and using data and metrics to draw business insights Experience with SQL or ETL Analytical, numerical and mathematical skills; Written and verbal communication skills are required to interface effectively with staff, managements, and various other internal and external customers, as...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    Prime Video is changing the way people watch movies and TV shows, with millions of titles available on-demand on Kindle, Fire TV, mobile devices, game consoles, Internet-connected TVs, and Blu-ray players. Are you excited about launching content on Prime Video and holding key impact on helping our business scale? We are looking for an exceptional leader who...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    Experience with ExcelPrime Video is changing the way people watch movies and TV shows, with millions of titles available on-demand on Kindle, Fire TV, mobile devices, game consoles, Internet-connected TVs, and Blu-ray players. Prime Video Trust & Safety programs aim to enable a globally trusted customer experience by ensuring that Prime Video (PV) provides...


  • San José, San José, Costa Rica INTEL A tiempo completo

    Do you enjoy working with numbers, people, and upholding compliance? Are you passionate about data and delivering results across a close group of key stakeholders? This could be your opportunity.The Americas Rebate Analyst (RA) interacts daily with our North America and Latin America customers and field sales teams while partnering closely with various...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    Have you ever thought about what it takes to detect and prevent fraudulent activity in hundreds of millions of eCommerce transactions across the globe? What would you do to increase trust in an online marketplace where millions of buyers and sellers transact? How would you build systems that evolve over time to proactively identify and neutralize new and...


  • San José, San José, Costa Rica INTEL A tiempo completo

    The Business Management Group within Intel's Sales and Marketing Group is charged with running and growing the business for Intel and its customers through meaningful data analysis and market insights. There's no better place to see how Intel works than BMG, we are the ENGINE ROOM of the company.The Design Win and Enablement Team (DWET) analyst's principal...

  • Payment Risk Analyst

    hace 2 semanas


    San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    Hands on experience with SQL (Intermediate/Advanced) Hands on experience with Dashboard tools like Amazon Quicksight, Tableau or PowerBi 2+ years of experience on Data Analysis or related analytical field experience Bachelors degree or equivalentHave you ever thought about what it takes to detect and prevent fraudulent activity in hundreds of millions of...

  • Customer Success Manager

    hace 2 semanas


    San José, San José, Costa Rica CommandLink A tiempo completo

    About Command|LinkCommand|Link is a global SaaS Platform providing network, voice services, and IT security solutions, helping corporations consolidate their core infrastructure into a single vendor and layering on a proprietary single pane of glass platform. Command|Link has revolutionized the IT industry by tackling the problems our competitors create. In...


  • San José, San José, Costa Rica Smartsheet A tiempo completo

    Smartsheet is looking for an experienced Enterprise Systems Analyst **to drive quality, efficiency and customer satisfaction within our Enterprise Systems team. As a System Analyst, you will work with Smartsheet employees on engagements to convert business requirements into solutions. Within this role you will be considered a Subject Matter Expert pertaining...

  • Customer Services Analyst

    hace 2 semanas


    San José, San José, Costa Rica Kimberly-Clark A tiempo completo

    Customer Services Analyst - Order EntryJob Description: Tu trabajo Además, es responsable de mantener una comunicación fluida con los clientes internos para confirmar detalles de las órdenes, resolver cualquier consulta o problema relacionado con las transacciones. En este puesto, la precisión y la atención a los detalles son fundamentales para evitar...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    Experience using data and metrics to draw business insights Advanced SQL experience Bachelor's degree in analytical field (e,g: Mathematics, Computer Science) or equivalent experience 2+ years analytical field experience Experience with reporting and Data Visualization tools such as Quicksight / Tableau / Power BI or other BI packagesHave you ever thought...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    3+ years of tax, finance or a related analytical field experience 5+ years of Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau experience Bachelor's degree or equivalent Experience defining requirements and using data and metrics to draw business insights Experience with Excel Experience...

  • Customer Service Advisor

    hace 2 semanas


    San José, San José, Costa Rica Tek Experts A tiempo completo

    Overview:We're looking for a customer-oriented Customer Service Advisor (Escalations) to support our clients with excellent customer service while managing high-severity issues. You'll be proactive in communicating with our customers and ensuring a positive support experience at all levels of the support structure. In this role, you'll act as liaison between...


  • San José, San José, Costa Rica Veeam Software A tiempo completo

    Veeam, the #1 global market leader in data protection and ransomware recovery, is on a mission to empower every organization to achieve radical resilience through data security, data recovery, and data freedom for their hybrid cloud.Headquartered in Columbus, Ohio, with offices in more than 30 countries, Veeam protects over 450,000 customers worldwide, who...


  • San José, San José, Costa Rica INTEL A tiempo completo

    This role is for an Americas Enablement and Solutions Program Analyst. The job will require close collaboration with BU's and stakeholders in multiple locations and around the world. Will partner closely with a cross organizational team to enable business solutions globally, while helping to define long term scalable solutions, models and capabilities that...

  • QA Analyst

    hace 2 semanas


    San José, San José, Costa Rica CRG Solutions A tiempo completo

    Job Summary:Key Responsibilities: Monitoring the quality of customer service provided by call center agent, monitoring the quality of the company's products or services by conducting inspections and quality testing. They may also review quality reports and metrics to identify issues and trends. Establishing quality standards, responsible for establishing...

  • Security Risk Analyst

    hace 2 semanas


    San José, San José, Costa Rica Splunk OLD (Read Only) A tiempo completo

    Splunk is the leader in big data and machine learning analytics, with a significant presence in the cybersecurity market. Join us as we pursue our disruptive vision to make machine data accessible, usable, and valuable to everyone. We are a company filled with people who are passionate about our product and seek to deliver the best experience for our...

  • Fpna Analyst

    hace 2 semanas


    San José, San José, Costa Rica Screenovate A tiempo completo

    At Intel, we create world-changing technology that enriches the lives of every person on earth. We engineer solutions for our customers' greatest challenges with reliable, cloud to edge computing, inspired by Moore's Law. The Intel Finance Organization is a fundamental backbone to make this happen while we support the creation and capture of Intel's value to...

  • Meet Senior Analyst

    hace 2 semanas


    San José, San José, Costa Rica Pfizer A tiempo completo

    The Meetings, External Engagements, & Travel (MEET) Senior Analyst position is responsible for processing and ensuring the compliance of all MEET transactions for the US market. The Senior Analyst will review transaction details for compliance and follow up with commercial colleagues as needed. Additionally, the Senior Analyst will create digital contracts...