Application Support I

hace 2 semanas


San José, San José, Costa Rica Emerson A tiempo completo

Duties and Responsibilities

  • Responsible for handling technical inquiries for ASCO and Aventics/Numatics products lines as valves, manifolds, fieldbuses, pressure/temperature switches, combustion products, sensors, FRLs, pneumatic and RCS products.
  • Responsible for handling pricing requests for domestic and international products (RFQs)
  • Work on special projects assigned by the team lead/managers.
  • Provide troubleshooting and solutions to warranty and quality issues.
  • Ensure files and quotes remain current and organized.
  • Comply with service level agreements and performance indicators as required by the organization.

Qualifications

  • Technical Support or
Customer Service Experience: 1-3 years

  • Education: Technical degree and Engineering Student (12 years) in any of the following disciplines Electronic, Electrical, Mechanical, Electromechanical or Chemical
  • English Level: B2
  • Performance: Successful or above

Working Conditions


Application and Technical Support team delivers assistance to US customers therefore the person on this position must comply with
US business hours and working days.



  • Schedule: Monday through Friday from 8am to 5pm EST
  • US holidays are different from CR holidays. The nature of the business demands coverage for US working days therefore it might be necessary to work on a holiday. This will be notified by the supervisor ahead of time and will be paid according to CR law.


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