Front Desk Junior Analyst

hace 3 semanas

San José, San José, Costa Rica Bacardi A tiempo completo

Your Opportunity


In this role you will get to work with different people around the globe, providing you an opportunity to develop insight into other cultures while developing in a very familiar environment.

You will learn on the go about the behind the scenes processes related to your role and how Bacardi works worldwide with all its brands.

You will have the chance to build strong relationships and networking by providing support to our internal clients and maybe even enjoy one or two mojitos to celebrate with them and your team Bacardi's milestones.


About You


To effectively develop in this role, you will need to have a positive attitude to face challenges as they come and have full ownership of your processes.

You will also need to have a passion for growing and developing skills to improve efficiencies and take risks.

Your teamwork spirit and willingness to connect with others will be a catalyst in your successful development in the role and across Bacardi.


Responsibilities:

With our Consumer at the heart, your key focus will be to:

  • Monitor and to generate actions to improve or maintain the good performance of the PTP KPI's.
  • Support internal and external inquiries through Sys Aid tickets, calls, and chats.
  • Support process controls
  • Local market support
  • Performing the PTP KPIs analysis to be presented into the monthly market reviews.
  • Identify and support continuous improvement opportunities.
  • Accomplish with the 95% in the SLA of tickets resolution with accuracy on the resolution given.
  • Maintain a positive NPS score about the satisfaction of our internal and external Customers.
  • Ensure AP procedures conform to GAAP and Bacardi policies and procedures.
  • Support on Documentation processes.
Skills and Experience

The Skills & Experience needed to create your legacy

  • Previous PTP related experience (is a plus)
  • Adopt changes quickly.
  • Ability to multitask and prioritize effectively.
  • Strong work ethic, willing to go the extra mile.
  • Strong analytical, diagnostic, and problemsolving skills
  • Attention to details, accuracy, and sense of urgency.
  • Strong customer service
  • Spanish proficiency: 100%
  • English proficiency: 90%
  • Working knowledge of major ERP platforms, preferably SAP
  • Basic to Advanced knowledge of MS Office Suite

Personal Qualities

  • Positive attitude
  • Culturally sensitive and a strong communicator
  • Strong oral and written communication skills
  • Proactive
  • Creative and passionate
  • Works well in a team environment
Our culture


We share the passion and entrepreneurial flair of our founder and are guided by our three culture pillars - Fearless, Family and Founders, they inspire our Primos to be the best they can be and drive us forward in all we do.

But what does this mean?

  • Being Fearless; means adopting an agile mindset, being comfortable trying new things and taking risks. We are empowered to question, challenge and innovate.
  • Family; We treat each other, and our communities, like Family. Always.
  • Founders; The spirit of entrepreneurship is at the heart of everything we do. We see the business as if it's our own. We do the right thing for the business and we all take accountability for our work.
When you join Bacardi, you become part of our family and gain more than just a job.

  • Disclaimer: Bacardi is an equal opportunity employer that values workforce diversity.

Diversity is core to our business:

by embedding diversity into all aspects of our culture, we maximize the opportunity to achieve sustainable business success and growth.

The duties and responsibilities described in the role profile might not be a comprehensive list._

_ U.S. applicants have rights under Federal Employment Laws__._

  • Front Desk Agent

    hace 3 semanas

    San José, San José, Costa Rica Real Intercontinental A tiempo completo

    Front Desk Agent Vacante Fresca:Real IntercontinentalPublicado el: ,por Real Intercontinental.Descripción de la Empresa: Hoteleria.ACERCA DE LA VACANTEFunciones del PuestoResponsable de ejecutar el procedimiento de registro (check in) y salida (check out) de huéspedes, de acuerdo a los estándares de calidad, políticas y procedimientos establecidos por el...

  • Service Desk Analyst

    hace 3 semanas

    San José, San José, Costa Rica Wipro Limited A tiempo completo

    Overview:We have an open position for a Service Desk AnalystKey Skills Required: IT Service Desk experience 1 year Good English communication skills written and oral. Excellent troubleshooting skills (O365/VPN/Skype/Printer/Active Directory/MS-Office etc) Understanding of Windows 7 & 10 operating system Assisting with configuring/troubleshooting of Software...

  • Senior Service Desk Specialist

    hace 3 semanas

    San José, San José, Costa Rica Datasite A tiempo completo

    Job Description:The Senior Service Desk Specialist plays a crucial role in our professional team, serving as the main point of contact for our internal customers. They provide top-quality support mainly through phone and remote tools, following established procedures for incident resolution. The position involves both technical and non-technical tasks, such...

  • Front End Developer

    hace 3 semanas

    San José, San José, Costa Rica Critical Mass A tiempo completo

    You will Responsible for translating graphic designs delivered in composition documents into standardcompliant HTML and CSS Work closely with Creative, Business, Technology and QA teams to ensure quality and punctual web development Translate graphical designs and wireframes into fully styled markup code Implement technical solutions following the...

  • Service Desk Analyst

    hace 3 semanas

    San José, San José, Costa Rica Wipro Limited A tiempo completo

    San Jose, Costa Rica Tech HiringJob Description: Wipro Limited is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. We leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies to help...

  • Service Desk Analyst

    hace 3 semanas

    San José, San José, Costa Rica Wipro Limited A tiempo completo

    San Jose, Costa Rica Tech HiringJob Description: Wipro Limited is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. We leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies to help...

  • Front Desk Clerk USA visa sponsorship Jobs

    hace 3 semanas

    San José, San José, Costa Rica move2usajobs Inc A tiempo completo

    Full Time: Yes Number of Workers Requested: 4 Job Duties: REGISTER AND ASIGN ROOMS AND KEYS TO GUEST. MAKE, CONFIRM AND TRACK ROOM RESREVATIONS USING DATA PROCESSING SOFTWARE. CALCULATE ACCOUNTS AND STATEMENTS, AND PROCESS PAYMENTS. TAKE MESSAGES. CONTACT APPROPRIATE DEPARTMENT WHEN GUESTS HAVE REQUESTS OR PROBLEMS. 3 MONTHS EXPERIENCE. WILL TRAIN.Job...

  • HR Services Junior Analyst

    hace 3 semanas

    San José, San José, Costa Rica MPC Moving Picture Company A tiempo completo

    Job Description Objective The Junior HR Service Analyst is responsible for independently performing accurate and timely entry of employee maintenance information such as new hire, termination, increase, transfer, supervisor, department changes, etc. into the HR system P Talent; and prepare letters and contracts of employment. The individual must...

  • Devcloud IT Service Desk Specialist

    hace 3 semanas

    San José, San José, Costa Rica INTEL A tiempo completo

    Dev Cloud IT Service Desk Specialist monitors team performance of inbound alerts and ticket queues to ensure service targets and goals are met on a day to day basis. Prepares team performance reports and presents in Weekly or Monthly Operation Review Meeting with Level 1 and 3 groups. Helps newly hired employees to successfully integrate to their analyst...

  • Front Desk Clerk

    hace 3 semanas

    San José, San José, Costa Rica Marriott International, Inc A tiempo completo

    Número de Empleo Categoría de Empleo Rooms & Guest Services OperationsUbicación Courtyard San Jose Escazu, Calle Marginal Norte Plaza Itskatzu, San Jose, Costa Rica, Costa Rica VER EN MAPAHorario Full-Time¿Ubicación remota? N¿Reubicación? NTipo de Posición Non-ManagementDescripción del TrabajoNuestro trabajo no consiste solo en que el registro de...

  • Front End Developer

    hace 3 semanas

    San José, San José, Costa Rica Critical Mass A tiempo completo

    The role will be mentored by a Tech Lead and work with a larger tech team, so you won't be on an island. We thrive on a balance of collaboration and focused time which means you won't be spending all your time turning PSDs into HTML - rather you'll be part of the design and prototyping process. Critical Mass is a creative company at heart that uses...

  • P2p Junior Analyst

    hace 3 semanas

    San José, San José, Costa Rica Pfizer A tiempo completo

    ROLE SUMMARYPfizer's Global Business Services (GBS) Shared Services is a well-established operation with beginnings in Memphis, Tenn., in 1997. The organization expanded to Europe in 2003, Asia in 2007, Latin America in 2013, Eastern Europe in 2014 and AFME in 2016. GBS Shared Services has a workforce of more than 1,000 Pfizer colleagues.The GBS San Jose...

  • S2p Junior Analyst

    hace 3 semanas

    San José, San José, Costa Rica Pfizer A tiempo completo

    Position SummaryPfizer's Global Business Services (GBS) Shared Services is a well-established operation with beginnings in Memphis, Tenn., in 1997. The organization expanded to Europe in 2003, Asia in 2007, Latin America in 2013, Eastern Europe in 2014, and AFME in 2016. GBS Shared Services has a workforce of more than 1,000 Pfizer colleagues.The GBS San...

  • Technology Lead, Front End

    hace 3 semanas

    San José, San José, Costa Rica Critical Mass A tiempo completo

    You will: Will be in charge of presentations to clients, directly working with other groups such as Creative, Business, and Technology Code reviewing, mentoring and enforcing coding guidelines and best practices for more Junior teammates Helps coordinate the team's technical communication with other groups such as Creative, Business and Management When...

  • P2p Junior Analyst

    hace 3 semanas

    San José, San José, Costa Rica Pfizer A tiempo completo

    ROLE SUMMARYPfizer's Global Business Services (GBS) Shared Services is a well-established operation with beginnings in Memphis, Tenn., in 1997. The organization expanded to Europe in 2003, Asia in 2007, Latin America in 2013, Eastern Europe in 2014 and AFME in 2016. GBS Shared Services has a workforce of more than 1,000 Pfizer colleagues.The GBS San Jose...

  • Senior IT Analyst

    hace 3 semanas

    San José, San José, Costa Rica Hitachi Solutions Ltd A tiempo completo

    Company DescriptionAbout the RoleHitachi Solutions is looking for a Senior IT Analyst with strong analytical, organizational, and communication skills.Reporting to the Senior Manager of Information Systems, you will be part of the internal IT support and operations team in a Microsoft-centric environment, responsible for service desk support and daily IT...

  • Junior Credit Analyst

    hace 3 semanas

    San José, San José, Costa Rica World Fuel Services A tiempo completo

    At World Fuel Services, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance...

  • Capital Settlement Analyst

    hace 3 semanas

    San José, San José, Costa Rica Screenovate A tiempo completo

    This position is responsible for providing support to the Fab Construction Enterprise (FCE) and Corporate Services (CS) organizations. The role may support various front end and back-end activities including capital project creation, WBS origination, Purchase Order management, settlement, asset transfers, others. This desk partners with diverse stakeholders...

  • Bilingual Buyer

    hace 3 semanas

    San José, San José, Costa Rica GRUPO STT A tiempo completo

    This position plays an integral part in developing and implementing sourcing strategies for the buying desk.Will be responsible for executing spot buys, sourcing events, and projects related activities for mechanical and electrical categories.Key Responsibilities Execute onetime or lowcomplexity sourcing requests as part of the Procurement Excellence Buy...

  • Gerente de Recepción

    hace 3 semanas

    San José, San José, Costa Rica Real Intercontinental A tiempo completo

    ACERCA DE LA VACANTEFunciones del PuestoProfesional con fuertes habilidades de planificación, organización, orientación a resultados y excelente servicio.Requisitos del PuestoEstudios universitarios en Hotelería o administración de empresasDominio avanzado del idioma inglésPreferiblemente con conocimientos en el sistema Opera PMSDisponibilidad de...