Program Manager Ii, Operational Excellence

hace 2 semanas


San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo
3+ years of program or project management experience

  • Experience defining program requirements and using data and metrics to determine improvements
  • Experience working cross functionally with tech and nontech teams
  • Bachelor's degree
  • Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
Looking to do something nobody else has done? Amazon is seeking a highly motivated Sr. Program Manager who wants to make a true difference in Global AP Payments.

With a scale and complexity that does not exist at any other company, this person will drive innovative and cutting-edge payment solutions delivery for our growing and diverse global payee population.

The position will make sure that we delight our payees on Day 1 of any program launch. They will actively work with technology teams, expansion teams, Treasury and other internal & external partners to deliver results.

With an emphasis on an exceptional payee experience and optimal payment solution delivery, the goal of this position will be to pay all payees in the amount, payment method, currency and date they expect.

By providing your customer-centric approach, you will actively participate in Amazon's business growth and optimization of payment offering.

Consistent with a global vision, you are passionate about identifying areas for further automation, continuous improvement, or other opportunities to deliver innovative payment options and delight our payees.

Key job responsibilities

  • Collaborate with global stakeholders to manage payment services effectively.
  • Identify process and technology improvements that can be leveraged across regions or globally within AP and drive implementation.
  • Define and drive both immediate and longterm solutions for payment escalations/complex payment use cases.
  • Work with regional payments operations teams to enhance operational efficiency.
  • Lead root cause identification and consensus on process enhancements.
  • Manage crossfunctional efforts in regulated markets with outofthebox payment solutions.
  • Communicate effectively to Sr. leadership of Finance groups, various business teams, Tech teams, and external banking partners.
About the team

This role will be part of a truly global team, and will drive conversations with stakeholders from various parts of the business.

We innovate on behalf of the payee and implement new payment solutions, which provide scalable processes and technology for the business growth and needs.

We are always on a look out for more optimization in payments and are customer-obsessed in our approach.

Heredia, H, CRI

  • 3+ years of driving process improvements experience
  • Master's degree in finance, accounting or related field
  • Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
  • Examples of delivering results through operational excellence and process improvement methodology such as six sigma or kaizen
  • Experience defining business requirements and helping identify solutions through both process improvement and technology
  • Demonstrated ability to stay organized and meet deadlines while managing multiple priorities.
  • Experience with understanding complex process flows and driving process improvements.
  • Experience defining KPIs and operational metrics
  • Understanding of international payment rules and regulations


  • San Francisco, Heredia, Costa Rica Auxis A tiempo completo

    Job Summary:The Operations Excellence Coach is responsible for providing guidance and coaching to the field operations team while conducting the Virtual Operations Excellence Review in franchise stores. The Operations Excellence Coach (OEC) must drive constant Operations Excellence Improvement during each virtual store visit. Ability to effectively coach,...


  • San Francisco, Heredia, Costa Rica Auxis A tiempo completo

    Job Summary:The Operations Excellence Coach is responsible for providing guidance and coaching to the field operations team while conducting the Virtual Operations Excellence Review in franchise stores. The Operations Excellence Coach (OEC) must drive constant Operations Excellence Improvement during each virtual store visit. Ability to effectively coach,...

  • Program Manager

    hace 2 semanas


    San Francisco, Heredia, Costa Rica SGF Global A tiempo completo

    Program Manager (Remote)Heredia, Costa RicaSGF Global is looking for a Program Manager, for IT enterprise in Heredia, Costa Rica.Overview:The Program Manager work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action.Requirements: Bachelor's Degree in Business, Information Technology,...


  • San Francisco, Heredia, Costa Rica Auxis A tiempo completo

    Job Summary:The Operations Excellence Coach is responsible for providing guidance and coaching to the field operations team while conducting virtual operations excellence reviews in franchise stores. The Operations Excellence Coach must drive constant Operations Excellence Improvement during each virtual store visit.Responsibilities: Demonstrates the ability...

  • Technical Program Manager

    hace 2 semanas


    San Francisco, Heredia, Costa Rica ServiceNow A tiempo completo

    Job DescriptionTeam & Role We are looking for skilled and experienced Program Managers to lead our Operational Center of Excellence (COE) for Program Management. As a Program Manager, your main responsibilities will include developing, implementing, and enhancing program management methodologies, processes, and best practices throughout our organization. You...


  • San Francisco, Heredia, Costa Rica Auxis A tiempo completo

    Job Summary: The Supervisor will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis customer service clients to ensure high levels of customer satisfaction and productivity. The person will provide support, direction, monitoring, and coaching to the assigned team in all...


  • San Francisco, Heredia, Costa Rica Citi A tiempo completo

    The Operational Risk Analyst II is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Identifies policy gaps and formulates policies. Interprets data and makes recommendations. Researches and interprets factual information. Identifies inconsistencies in data or results,...


  • San Francisco, Heredia, Costa Rica Citi A tiempo completo

    Job Title: FRSS Costa Rica Risk and Control Senior Manager, Financial Services, SVPExcited to grow your career?We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to applyOur...


  • San Francisco, Heredia, Costa Rica 11274 Citi Business Services Costa Rica, SRL A tiempo completo

    The Operational Risk Analyst II is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Identifies policy gaps and formulates policies. Interprets data and makes recommendations. Researches and interprets factual information. Identifies inconsistencies in data or results,...


  • San Francisco, Heredia, Costa Rica Citigroup A tiempo completo

    The Operational Risk Analyst II is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Identifies policy gaps and formulates policies. Interprets data and makes recommendations. Researches and interprets factual information. Identifies inconsistencies in data or results,...


  • San Francisco, Heredia, Costa Rica Amazon A tiempo completo

    Leads MBA traffic operations for XPL Events, Monthly Evergreen flips, and other ad-hoc gateway takeovers. It owns the project intake and cross-project/event calendar planning, project scoping, on-time milestone completion, in-project issue resolutions, builder execution, stakeholder communication, performance reporting, and process improvement. It requires...


  • San Francisco, Heredia, Costa Rica ServiceNow A tiempo completo

    Team & RoleIn Global Product Operations, we are dedicated to enhancing work effectiveness. We constantly focus on our clients, striving to deliver top-notch products that embody ServiceNow's core values: innovative, secure, compliant, and punctual. It's our responsibility to guide our products to the finish line and integrate them seamlessly into our...


  • San Francisco, Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completo

    Engineering Program/Project ManagerThis role has been designated as 'Office', which means you will primarily work from an HPE office.Hewlett Packard Enterprise advances the way people live and work. We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world.The Finance team at HPE...

  • Technical Program Manager

    hace 2 semanas


    San Francisco, Heredia, Costa Rica ServiceNow A tiempo completo

    Company DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...


  • San Francisco, Heredia, Costa Rica ServiceNow A tiempo completo

    Company DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...


  • San Francisco, Heredia, Costa Rica Citigroup A tiempo completo

    The Operational Risk Manager provides full leadership and supervisory responsibility. Provides operational/service leadership and direction to team(s). Applies in-depth disciplinary knowledge through provision of value-added perspectives or advisory services. May contribute to the development of new techniques, models and plans within area of expertise....

  • Technical Program Manager

    hace 2 semanas


    San Francisco, Heredia, Costa Rica ServiceNow, Inc. A tiempo completo

    At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that...

  • Technical Program Manager

    hace 4 semanas


    San Francisco, Heredia, Costa Rica ServiceNow, Inc. A tiempo completo

    At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that...

  • Program Manager

    hace 2 semanas


    San Francisco, Heredia, Costa Rica GRUPO PRESELECCION ELY S.A. A tiempo completo

    The Program Manager(s) is responsible for organizing programs and activities for Autocar and is tasked with developing programs to support the organization's strategic direction, creating, and managing long-term goals. In addition, the incumbent will be responsible for developing budgets and operating plans for programs and writing program funding proposals....


  • San Francisco, Heredia, Costa Rica Citi A tiempo completo

    This role is Operational Risk Execution for Controls: Operations. Key responsibility is to support and manage the oversight of effective execution of Operational Risk Management Framework including op risk reporting, oversight of completeness of loss reporting, Lessons Learned program, and Scenario Analysis program.Responsibilities: Assesses risks and drive...