![Europe Express](https://media.trabajo.org/img/noimg.jpg)
Lead Screening Agent
hace 2 semanas
USTO comprises two sister brands Europe Express and YMT Vacations, each providing decades of experience in custom independent and group travel for North American travelers throughout Europe and other popular destinations around the world.
Together they are a $100 million plus revenue business, a significant and strategically important part of the $1 billion plus Travelopia portfolio.
Established in 1990, Europe Express provides high-quality, custom travel to Europe for their North American clients.The company serves both private group and FIT leisure markets, working exclusively with travel advisors to book everything from air and rail to hotels and sightseeing tours.
YMT is an industry-leading guided tour specialist for North American travelers. Since 1967, the company has offered affordable land, cruise, and river cruise tours to the most popular destinations globally.Summary:
The role of the Lead Development Representative is to act as the first point of contact for inbound travel agents' call requests regarding new business.
Shifts will be scheduled for 9 hours a day, 5 days a week between the hours of 6:00am and 7:00pm Pacific Standard Time.
Location:
This position is eligible for a hybrid working schedule from our office in Costa Rica
What You Will Be Doing:
- Gathering key information from customers and supporting their transition to a Destination Specialist
- Uncover needs of trip details through qualifying questions
- Utilize CRM system to create leads for sales distribution
- Maintain current knowledge of core products and destinations
- Set followup expectations with customers and raise to appropriate teams when necessary
- Other duties as assigned
What We Are Looking For:
- Friendly, customer focused person with a clientfirst attitude. Passion and dedication for outstanding customer service and quality expectations
- Fluent in English, written and verbal
- Comfortable handling large volumes of customer interactions
- Ability to effectively multitask
- Patient and understanding with the ability to remain calm in a stressful situation and handle pressure
- Previous experience in customer service or call center environment is preferred
- Flexibility, and team spirit
What We Offer:
- Hybrid position
- Competitive base pay
- Statutory Benefits
- Travel discounts
- Flexible shifts available
Home Office Requirements:
- Dedicated work space free from distractions
- Stable home internet connection: minimum of 30 mbps download, and 6 mbps upload speed
- Wireless connection preferred
We believe people are happier and perform best when they are able to be their true self, and that diverse teams deliver better results.
We are committed to driving change through increasing awareness of, and counteracting, unconscious bias; building an inclusive culture, and embracing diversity in all its dimensions.
LIJH1LI-HYBRID
-
QA Team Lead
hace 2 semanas
San José, San José, Costa Rica Now Digital Talent A tiempo completoThe Team Lead Quality Assurance Agent is responsible for overseeing the quality assurance operations within the call center. This role involves leading a team of quality assurance agents, monitoring and evaluating call center interactions, and ensuring compliance with company standards and client requirements. The Team Lead will also be instrumental in...
-
Security Operations Lead
hace 2 semanas
San José, San José, Costa Rica Microsoft A tiempo completoOverview Security is a top priority for our customers in a world full of digital threats and complexity. Microsoft Security aims to create a safer environment for everyone. We are dedicated to transforming security and equipping every user, customer, and developer with a security cloud for ultimate protection with simple solutions. The Microsoft...
-
Scrum Lead
hace 2 semanas
San José, San José, Costa Rica Boston Consulting Group A tiempo completoWHAT YOU'LL DO:BCG's Digital Products organization is a cross-functional internal organization with strong leadership alignment designed to enable the realization of the benefits of our digital transformation. The organization is set to transform our products, experiences, processes, technology, and ways of working to deliver our clients unrivalled...
-
Team Lead, Operations
hace 2 semanas
San José, San José, Costa Rica Bill Gosling Outsourcing A tiempo completoBill Gosling Outsourcing is committed to the career development of our people. If you are interested in joining a company with modern facilities and a team environment, click on the "Apply" button to get startedBill Gosling Outsourcing provides business solutions to our clients with various types of services including Customer Service, Accounts Receivable...
-
Lead Structural Engineer
hace 2 semanas
San José, San José, Costa Rica BILDTEK A tiempo completoBILDTEK está transformando la construcción a través de tecnología e innovación, impulsando mejoras en productividad en una industria en constante desafío y evolución. Si eres un agente de cambio y buscas transformar la industria de la construcción drásticamente, BILDTEK es el lugar indicado para aprovechar tus habilidades y maximizar tu...
-
Lead, Technical Account Manager
hace 2 semanas
San José, San José, Costa Rica SentinelOne A tiempo completoAbout Us:SentinelOne is defining the future of cybersecurity through our XDR platform that automatically prevents, detects, and responds to threats in real-time. Singularity XDR ingests data and leverages our patented AI models to deliver autonomous protection. With SentinelOne, organizations gain full transparency into everything happening across the...
-
Team Lead, Operations
hace 2 semanas
San José, San José, Costa Rica Bill Gosling Outsourcing A tiempo completoBill Gosling Outsourcing is committed to the career development of our people. If you are interested in joining a company with modern facilities and a team environment, click on the "Apply" button to get started Confidently and effectively deliver coaching and constructive feedback to employees to increase engagement and improve performance, including, as...
-
Sr. Manager, SAP Tech Dev Lead
hace 2 semanas
San José, San José, Costa Rica Pfizer A tiempo completoFor more than 170 years, Pfizer has continuously worked to make a difference by delivering innovative therapies that improve the lives of our patients. By building a talented community of colleagues that align with our patient-focused purpose and core values, Pfizer has improved global health and impacted more than 780 million patients around the world.ROLE...
-
Contact Center Manager
hace 2 semanas
San José, San José, Costa Rica Europe Express A tiempo completoSummary:The team at Europe Express is looking for an experienced, dynamic, travel industry professional to lead our inside sales support team. The Contact Center Manager is responsible for managing the daily duties and workflows of pre-trip requests from the travel agent community.What You Will Be Doing: Actively leading and supporting contact center staff...
-
Bilingual (French/ English) Recruiter
hace 2 semanas
San José, San José, Costa Rica Bill Gosling Outsourcing A tiempo completoBill Gosling Outsourcing is committed to the career development of our people. If you are interested in joining a company with modern facilities and a team environment, click on the "Apply" button to get started Bill Gosling Outsourcing is currently looking for a Bilingual (French/ English) Recruiter to add to our Team.Bill Gosling Outsourcing is committed...
-
Global HR Analyst
hace 2 semanas
San José, San José, Costa Rica JLL A tiempo completoAbout JLL We're JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent...
-
Senior SAP Technical Delivery Manager
hace 2 semanas
San José, San José, Costa Rica Emerson A tiempo completoIf you are a Senior IT Manager looking for an SAP Technical Delivery Manager role and an opportunity to grow, Emerson has an exciting opportunity for you Based in any US location, you will coordinate and oversee the delivery of all technical activities within SAP related to hardware, software, upgrades, security vulnerabilities, and patching. You will be...
-
Transportation Help Desk Agent
hace 2 semanas
San José, San José, Costa Rica JLL A tiempo completoJLL supports the Whole You, personally and professionally.Primary ResponsibilitiesTo coordinate, manage and supervise all aspects of employee's transportation service.Lead policies and strategies for sustainable service development working within general policies, principles and goals.Keep the transportation services in a high level of efficiency, including...
-
Finance Planning Manager Latam(Temporary)
hace 2 semanas
San José, San José, Costa Rica The Coca-Cola Company A tiempo completoTemporary position for 12 monthsPosition OverviewThe Finance Planning Manager will collaborate with networked teams across Platform Services and LATAM Business Unit. Support the Service Deliver Lead to orchestrate critical projects to deliver our agenda's objectives.The role will help to: Standardize and automate Volume reporting and support our new Top Line...
-
Support Engineer Manager, Veeqo
hace 2 semanas
San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completoUniversity bachelor's degree completed in Information/Systems Engineering, Computer Science, or related tech-field. 2+ year(s) of experience as Support Engineer, Web Developer/Consultant, Software Account Manager (SQL, Python, C++, etc) 3+ years of experience as Frontline Manager/Lead/Supervisor leading a team of at least 10 employees. Work experience in...
-
Technical Support Engineering Manager
hace 2 semanas
San José, San José, Costa Rica Microsoft A tiempo completoWith over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...
-
Ms Dynamics 365/ CRM Consultant
hace 2 semanas
San José, San José, Costa Rica PCR Staffing A tiempo completoMS Dynamics 365 / CRM ConsultantOur client is focused on solving the massive CO2, smoke, soot and ash that is being added to our environment every day. They have solved this problem by turning the valueless field trash into biochar, a carbon-rich, soil enhancing amendment produced from agricultural waste. Their biochar production facility in Costa Rica will...
-
Itbmo Agile Release Train Engineer
hace 2 semanas
San José, San José, Costa Rica Emerson A tiempo completoFUNCTIONAL RESPONSIBILITIESRelease Train Engineer Lead all aspects of the ART and the SAFe framework to ensure its function and efficiency Facilitate the ART Program events and processes and assist the teams in delivering value: PI Planning readiness, PI Planning event, ART sync, System Demos, and Inspect and Adapt workshop Assist in tracking the execution...
-
Technical Support Engineer
hace 2 semanas
San José, San José, Costa Rica Microsoft A tiempo completoWith over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...
-
Siop Program Manager
hace 2 semanas
San José, San José, Costa Rica ZimVie A tiempo completoWelcome to ZimVie, a new, publicly traded global company focused on improving quality of life for our patients. Our company is founded on a legacy of established brands, medical experts and over $1B in annual revenue. We design, manufacture, and distribute a comprehensive portfolio of innovative solutions for implant dentistry, spinal surgery and bone growth...