Application Support Engineer

hace 2 semanas


San Francisco, Heredia, Costa Rica Citi A tiempo completo

Team/Function Overview:

Key Responsibilities
We are searching for a highly motivated and enthusiastic person who will provide front line support Citi's proprietary technologies. The role will entail hands-on investigation and issue resolution, incident management and being passionate about taking part in initiatives to improve the production platform

Performs controlled resolution of incidents and problems including prioritization and escalation to relevant groups when appropriate, root cause analysis of all problems with follow-through to resolution.

Monitor system processing, infrastructure alerts, batch failures, and recover processes when required in partnership with other technical support teams.
Communicate effectively with operations, technology, and business partners on a regional or global basis.
Develop a comprehensive understanding of how areas of apps support collectively integrate to contribute to achieving business goals.
Interact with software vendors to provide best solutions to business problems.
Participates in disaster recovery testing
Develop and maintain technical support documentation.

Qualifications
Knowledge or working experience with Unix or Linux environment. Knowledge of ETL jobs.
Knowledge or working experience on relational databases - Oracle, Microsoft SQL. Should have good knowledge in database level analysis to trace issues to closure. Extensive experience in writing complex and efficient SQL DML statements is a plus.

Experience in Incident, Problem Management:
Incident tracking & reporting. Managing ticketed query system. ServiceNow knowledge is a plus (ITIL)
Strong design & execution bend of mind to help resolve complex technical issues.
It is desired but not mandatory to have experience with ETL/Database Development tools.
Passion for technology, eager to learn and make a career in Technology
Knowledge on data analysis and reporting tools is a plus
Intermediate or Advanced English

Education:

Bachelor's/University degree on computer's science or equivalent experience

-
Job Family Group:

Technology

-
Job Family:

Applications Support

-
Time Type:

Full time

  • Citi is an equal opportunity and affirmative action employer.


Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

View the "
EEO is the Law" poster. View the
EEO is the Law Supplement.

View the
EEO Policy Statement.

View the **Pay Transparency Posting

  • San Francisco, Heredia, Costa Rica BMA Group A tiempo completo

    Job Title:Senior Application Security EngineerJob Category:ProfessionalDepartment/Group:Security EngineeringPosition Type:Full timeLocation:Remote, Costa RicaReports to:Engineering ManagerSenior Application Security EngineerWhat you'll be doingResponsibilities: Collaborate with software engineers and leadership to address security risks and provide...


  • San Francisco, Heredia, Costa Rica GSB A tiempo completo

    An important Company in Costa Rica is looking for an Application Security EngineerEnglish AdvancedResponsibilities Application security reviews (SAST, DAST, Pen testing)Secure architecture designThreat modelingSecurity outreach to internal development teamsSecurity guidance documentationSecurity metrics delivery and improvementsBuild deep relationships with...


  • San Francisco, Heredia, Costa Rica DHL A tiempo completo

    Application Support Specialist - SAP FI/COOur SAP team provides both run (support) and build (projects) services for DPDHL customers around the globe.We add value and deliver high quality by utilizing our expertise in SAP modules (FI/CO/AM/MM and more) and related non-SAP technologies (Coupa, Invoicetrack). This gives us the ability to cover whole product...


  • San Francisco, Heredia, Costa Rica TE Connectivity A tiempo completo

    SR FIELD APPLICATION ENGINEERAt TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.Job OverviewTE Connectivity's Field Application Engineering Teams work intimately with customers to recommend products and solutions for new and existing applications. They...


  • San Francisco, Heredia, Costa Rica TE Connectivity A tiempo completo

    SR FIELD APPLICATION ENGINEERAt TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.Job OverviewTE Connectivity's Field Application Engineering Teams work intimately with customers to recommend products and solutions for new and existing applications. They...


  • San Francisco, Heredia, Costa Rica Citi A tiempo completo

    Key Responsibilities:We are searching for a highly motivated and enthusiastic person who will provide front line support Citi's proprietary technologies. The role will entail handson investigation and issue resolution, incident management and being passionate about taking part in initiatives to improve the production platform Performs controlled resolution...


  • San Francisco, Heredia, Costa Rica DHL A tiempo completo

    SUMMARYBegin your career with DHL IT ServicesWe are seeking for an experienced Principal Application Support Specialist to join our team.As a Service Owner and Recovery Manager, you will need to ensure all agreed targets and Service Level Agreements are met and emergency incidents are managed and resolved within the agreed target resolution times.What you...


  • San Francisco, Heredia, Costa Rica ServiceNow A tiempo completo

    What you get to do in this role:The Technical Support Engineer plays a crucial role in a global team, providing technical guidance to customers in resolving critical issues swiftly and effectively. Customer satisfaction is the top priority in our support efforts. ServiceNow relies on the support engineering team for the success of our customers and the...


  • San Francisco, Heredia, Costa Rica NTT DATA A tiempo completo

    Req ID:235499We are currently seeking a Application Process Support L3 to join our team in Heredia, Heredia (CR-H), Costa Rica (CR).Position overviewPosition's General Duties and Tasks: Incident Management liaise with Data Support, SMI and TICM Teams to resolve process related issues Process Escalation followup with client and control teams to ensure...

  • Cash Application Analyst

    hace 2 semanas


    San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    AWS is seeking an experienced and hands-on Cash Application Analyst to join our Accounts Receivable team. This person will lead our efforts for managing day to day cash application. The right candidate will be responsible for maintaining stringent SLAs on productivity, turn around time and accuracy of posted cash. Candidate would be responsible for creating...


  • San Francisco, Heredia, Costa Rica Foundever A tiempo completo

    About UsDeliver a competitive advantage for your brand with deeper customer connections in the moments that matter.Job SummaryObjectivePrimary Job ResponsibilitiesRequirements:- English Speaker. Fluent in verbal and written English. High Proficiency level (88 %>):- disciplinary actions within the last 6 months (must):- flexibility: to work all schedules on...


  • San Francisco, Heredia, Costa Rica NTT DATA A tiempo completo

    Req ID: 269769We are currently seeking a Application Management Support to join our team in Heredia, Heredia (CR-H), Costa Rica (CR).Position overviewPosition's General Duties and Tasks: Backups: Monitor and validate all backups steps: creation, storage, duration, etc. Disk Space: Validate database space, research root cause if any significant variance is...


  • San Francisco, Heredia, Costa Rica ServiceNow A tiempo completo

    Company DescriptionAt ServiceNow, our technology helps make a difference for all, and our team is the key to making it happen. We're quick because the world can't wait, and we come up with new ideas in ways that set us apart for our clients and communities. When you join our team, you become part of a group of ambitious individuals who are always curious and...


  • San Francisco, Heredia, Costa Rica ServiceNow A tiempo completo

    Company DescriptionAt ServiceNow, our technology helps make a difference for all, and our team is the key to making it happen. We're quick because the world can't wait, and we come up with new ideas in ways that set us apart for our clients and communities. When you join our team, you become part of a group of ambitious individuals who are always curious and...


  • San Francisco, Heredia, Costa Rica TE Connectivity A tiempo completo

    At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Job Overview TE Connectivity's Field Application Engineering Teams work intimately with customers to recommend products and solutions for new and existing applications. They identify new...


  • San Francisco, Heredia, Costa Rica ServiceNow A tiempo completo

    Company DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...

  • Platform Support Engineer

    hace 2 semanas


    San Francisco, Heredia, Costa Rica 360training A tiempo completo

    Platform Support EngineerAs our Platform Support Engineer, you are not just joining a team; you are embarking on a journey where your curiosity and passion for technology will be ignited daily. You will have the unique opportunity to dissect and interact with a multitude of platforms - from our cutting-edge Learning Management System and its associated...


  • San Francisco, Heredia, Costa Rica Cloud Software Group A tiempo completo

    Better work begins at ShareFile ShareFile is a place where you can stretch, grow, and make an impact every day. We move fast here, thrive in gray zones, and are committed to putting the customer first. We value the whole of you – your ideas, your inspirations, your aspirations, your initiative – and leadership gives us the space to explore and the...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Company DescriptionAbout us, but we'll be briefExperian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we've been...


  • San Francisco, Heredia, Costa Rica SYKES Costa Rica A tiempo completo

    Objective:Hard skills: Proficient in 1 or more coding languages including, JavaScript, C#, PHP, Python (must). Work experience directly with customers debugging code. (must) Demonstrated ability to troubleshoot and triage complex, coderelated technical issues (must). Bachelor of Science degree in a Computer Science, Engineering, or related technical...