Manager, IT Client Services

hace 2 semanas

Liberia, Costa Rica The Coca-Cola Company A tiempo completo

Please note: This is an individual contributor role.

This lead technical role manages the efficient delivery and support of IT services at Coca-Cola manufacturing facilities in multiple locations and time zones regionally. Responsible for leading the Client Services team, supporting technology and end-users in multiple locations within a region. Partners with business leadership, provides counsel on Information Technology related issues and initiatives. Partners with fellow IT teams in pursuit of implementing standard IT solutions. Ensures compliance with cybersecurity requirements and all other established operating and emerging technology standards, practices, and procedures

 

Key Responsibilities :

  • Lead Client Services team to ensure IT excellence and operational efficiency in multiple locations within a region or OU

  • Develop and maintain standards, guidelines, and operational procedures for the team

  • Collaborate with Regional Delivery Centers to provide IT solutions to manufacturing requirements within a region or OU

  • Serve as an escalation point for IT-related issues within a region or OU

  • Provide leadership and IT support for multiple locations and projects

  • Ensure adherence to lifecycle management plans, asset management standards, and policies

  • Contribute to shareholder value by eliminating waste and improving operational efficiency

  • Manage and report on vendor relationships and service provider performance, ensuring compliance with SLAs and agreements

  • Develop reporting processes and analyze insights on IT issues, MS Dynamics queues, SLAs, and trends impacting the business and manufacturing IT

  • Manage OPEX & CAPEX budgets

  • Oversee the management of local IT contracts for multiple locations

  • Manage IT license optimization, compliance, and renewal for multiple locations

  • Promote cultural and ethical values by modeling and coaching for employee commitment and engagement

  • Develop and adapt skill set as business and technology evolve

  • Serve as technical resource for IT/OT initiatives

  • Support IT infrastructure for DR and BCP initiatives

  • Partner with business and leadership in region; identify opportunities for process improvement in line with IT and security standards

  • Collaborate with other Client Services Managers to define and implement shared goals and Manufacturing IT standards

  • Liaise with Infrastructure Support Leads to maintain a secure, efficient server infrastructure within your regional or organizational unit

  • Comply with Information Risk management procedures including IT audit requirements, Disaster Recovery Procedure and IT Business Continuity Plan, Information Protection Policy, AUP communication, etc.

  • Complying with procurement policy requirements and chart of authority approvals.

Basic Requirements

  • Full English proficiency is a must

  • Bachelor's degree or equivalent experience

  • Extensive (5+ years') experience working in Information Technology. 

  • Bottler or manufacturing experience strongly preferred

Functional Skills :

  • Experience in developing and executing IT solutions to complex business problems

  • Experience in leading a team, motivating others, and driving results in a cross-functional environment

  • Demonstrated competency in the following areas:

  • PC & Deskside Support - Microsoft and Apple OS, RDP, VDI

  • O365 and Microsoft Office Suite including email, Word, Excel, PowerPoint, and Teams

  • Output Management - MFP, secure print, label, and network printers

  • TCP/IP, LAN/WAN connectivity and Network Infrastructure

  • Manufacturing Application Knowledge

  • Project Deployment & Management

  • Vendor Management

  • Advanced analytical and problem-solving skills

  • Structured, organized, pragmatic, practical, and hands-on work style; independent decision-making ability

  • Excellent verbal and written communication skills, with the ability to adjust based on the audience, comfortable in communicating with individuals at all levels of the organization

  • Advanced diplomatic and negotiation skills

  • Action-oriented and results driven

Leadership Behaviors :

  • Be the Role Model

  • Make courageous choices, foster innovation, thrive in ambiguity

  • Set the Agenda

  • Envision the future, act as a change agent, apply an enterprise mindset

  • Help People Be Their Best Selves

  • Influence across the network, build inclusion, develop talent

Pay Range Not Available

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

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