IT Client Services Support
hace 5 meses
Importante Cliente de People Working, dedicado a la fabricación y comercialización de concentrados y bebidas, busca persona para desempeñar funciones como **IT Client Services Support **en su planta ubicada en Liberia, Guanacaste.
El objetivo de la posición es mantener los sistemas de TI locales y las plataformas de servidores, además de brindar soporte para las aplicaciones, la seguridad de TI y la gobernanza del entorno de TI.
**Requisitos**:
- Disponibilidad para Laborar en Liberia, Guanacaste.
- Técnico o Diplomatura en Informática o Carrera a fin.
- 1 a 3 años de experiência en operaciones de TI y prestación de servicio.
- Conocimientos de redes, IoT o Edge Computing y diseño web.
- Acreditación técnica o experiência en una o más de las siguientes áreas: o365, Microsoft Win10, teléfonos Android, dispositivos de videoconferencia CISCO, soporte de escritorio remoto.
- Idioma Inglés Intermedio (Oral y Escrito).
**Funciones**:
- Responsable de la entrega diaria de la administración de la plataforma y el sistema de TI, la seguridad y la gestión de riesgos, la remediación oportuna de incidentes de servidores e infraestructura y solicitudes de servicios.
- Proporcionar acceso altamente disponible, receptivo y resistente a sistemas y servicios de TI internos junto con servicios externos en la nube, para mantener altos níveles de satisfacción del cliente.
- Capacidad para interpretar y traducir los requisitos técnicos de TI del negocio en soluciones inteligentes innovadoras.
- Entrega profesional de proyectos con fuerte énfasis en LEAN y la mejora continua, bien estructurados, bien comunicados, claramente entendidos por las partes interesadas, entregados a tiempo, dentro del presupuesto y entregado de manera organizada que cumpla con las expectativas del cliente.
- También se debe adoptar un enfoque ágil para la ejecución de proyectos cuando sea apropiado. Siempre se deben respetar los estándares de calidad y seguridad.
- Capacidad para construir relaciones sólidas con los clientes con socios de soporte comercial internos y externos junto con proveedores externos, para garantizar una ejecución rápida y oportuna de solicitudes de servicios y problemas escalados, junto con una entrega eficiente del proyecto.
- Colaborar y trabajar estrechamente con otros miembros del equipo de TI, junto con los equipos de automatización de producción y almacén para resolver problemas técnicos multifuncionales de manera oportuna y eficiente.
- Desarrollar y mantener procesos y estándares de TI que cataloguen los servicios de TI, la planificación de la continuidad del negocio de TI, junto con la gestión de licencias y activos de hardware y software en línea con el cumplimiento de la auditoría de TI.
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