Customer Service Administrator S2 CR

Encontrado en: beBee S CR - hace 4 semanas


Alajuela, Costa Rica Hologic A tiempo completo

Customer Service Administrator S2 CR

Alajuela, Costa Rica

Job Summary

This Customer Support Administrator is a valued member of Customer & Sales Support Team and serves as the primary point of contact for Breast & Skeletal Health (BSH) customers. The Customer Support Administrator delivers value throughout the disposable order journey by ensuring that all aspects are handled in an accurate and expeditious manner while delivering a great customer experience. This individual will partner closely with internal teams such as Sales, Sales Support, Distribution, Supply & Demand, National Contracts, and Accounts Receivable to ensure optimal customer experience.

Education

  • Bachelor’s degree, or equivalent experience

Experience

  • 2 years of relevant work experience supporting a sales organization

  • 1-2 years quoting and order entry/processing in medical device/sales or other highly regulated environment

Essential Duties and Responsibilities

  • Respond to customer inquiries via phone, fax and email including edits to existing orders, tracking inquiries, proof of delivery, order status, sales contact information, etc.

  • Enter fax, phone, and email orders for disposable Breast & Skeletal Health products into Oracle Order Management.

  • Manage iStore inquiries, assist with basic troubleshooting and escalate to IT if necessary for additional issue resolution.

  • Research disposable order pricing discrepancies and to help identify the root cause of discrepancies and work with National Contracts to see the issue through to resolution.

  • Process returns and credit and rebills for unwanted orders, missing items, incorrect orders, duplicate orders.

  • Assist with processing of internal orders (UUI) for our field sales team.

  • Participate and engage in product training opportunities and product launches to ensure knowledge is up to date for best supporting our internal and external customers.

  • Participate and/or lead ad hoc projects focused on continuous improvement.

  • Collaborate and build strong relationships with internal teams to support needs of the customer support team and our customers.

Skills

  • Superior communication skills – verbal, written and presentational

  • Strong interpersonal and organization skills

  • Dedicated to ensuring quality standards are maintained in all functions and responsibilities

  • Acute attention to detail and accuracy

  • Ability to adapt in a fast-paced environment and prioritize with competing deadlines

  • Problem analysis and solving ability

  • Willingness to take initiative and make decisions

  • Demonstrated strength in achieving great customer experience

  • Passion for customer success in a competitive and changing market

  • High energy, self-motivated, proactive, goal oriented and enthusiastic

  • Enjoys collaboration and embraces teamwork

  • Solid knowledge of Microsoft Office, especially Word and Excel

  • Working knowledge of Oracle R12 preferred and the ability to learn other computer programs a must

  • Salesforce.com experience desired


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