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Collections Analyst

hace 3 meses

San Jose, Costa Rica MSD A tiempo completo

Job Description

Our Business Service Center (BSC), located across three regions (Americas, Europe, and Asia), are responsible for the timely and efficient delivery of standardized, global financial processes. The BSC – Americas in San Jose, Costa Rica will be responsible for the execution and delivery of a broad range of financial services and processes across our business divisions and markets for the Americas region.

The responsibilities of the Collections Analyst include execute Collection activities. Involves statement of account creation, generation in an accurate and timely manner, to ensure past dues, DSO, disputes, bad debt, calls queue management, refunds and write offs processes are within established SLAs and process compliance. Analysis, reconciliation, understanding if the adjustment of credit and debit notes. Payments follow up, and support cash application. Cash application knowledge is a plus.

Primary Responsibilities:

·     High external customer interaction, high communication skills and negotiation.

·     Analyze and work towards issues troubleshooting, root cause fix analysis.

·    High analysis of customer account debits and credits, netting, offsets opportunities.

·    Support the execution of OtC processes for America´s markets, ensuring compliance with all policies, quality and Internal, External Control requirements. SOX based.

·     Timely account analysis and prompt escalation of disputes, claims, past due receivables.

·     Prioritization focus, strategic thinking. Proper follow up of due receivables, full knowledge of credit terms, limits, payment methods, customer financial status, contacts, and processes to ensure prompt payment.

·     Manage bad debt, write off, refunds processes.

·          Achieve all defined KPIs and SLA's (DSO, AR aging, leakage risk, unapplied cash, dispute/claim resolution, other)·     Perform month end activities and/or reports for individual and team activities as needed. Perform other duties & projects as assigned.

·     Support Service Center activities, be a team player and a strong liaison with third parties.

Main Requirements:

·         Bachelor's Degree in Business, Accounting or Finance (Or career in progress)

·         Intermediate to Advanced PC skills (MS Excel, Word, and PowerPoint)

·         Minimum of 1 year of experience in order to cash processes (order

management, order entry, billing, credit, order release, cash application, collections or reporting).

·         Good Business Level fluency (oral and written) in Spanish and English languages

·         Problem solving and analytical skills with a proactive management style to implement

·        Team player with a focus on collaboration

·        Strong communication, interpersonal, and organization skills required- Customer service skills, Ownership and accountability, Change Catalyst, D&I, networking and partnership, Execution excellence, innovation, Motivation and inspiration, Emotional intelligence

Preferred requirements:

·         Experience in a finance or accounting department of a multinational company multinational

·         SAP experience

·         Accounting /Finance background

·         Pharmaceutical Industry experience

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Employee Status:

Regular

Relocation:

No relocation

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Hybrid

Shift:

Valid Driving License:

Hazardous Material(s):

Job Posting End Date:

08/28/2024

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.


Job Posting End Date:08/28/2024


A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.


Requisition ID:R308070