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Role Summary We are seeking an experienced ITSM Lead to own and govern end-to-end IT Service Management processes across a large enterprise environment. This role will be responsible for Major Incident Management, Problem Management, Change Management, and Request Fulfilment, ensuring service stability, SLA compliance, operational excellence, and continuous...

The ITSM Lead is responsible for end-to-end ownership, governance, and continuous improvement of ITSM processes, including: • Major Incident Management (MIM) • Problem Management • Change Management • Request Fulfilment This role ensures service stability, SLA adherence, process maturity, and client confidence, acting as the central control tower...

Key job responsibilities Professionals your responsibilities will be: • Receive and resolve inquiries primarily via cases and emails from employees. • Take ownership of employee contacts ensuring that each contact is accepted and resolved with a high degree of problem solving and customer obsession. • Resolve such inquiries holistically by referring to...

Key Responsibilities • Provide day-to-day production and application support for Credit Risk and Market Risk applications. • Investigate, troubleshoot, and resolve production incidents, application errors, and data-related issues. • Use SQL to analyze data, validate information, and troubleshoot database-related problems. • Review Linux...

Start Your Journey Toward a Successful Tech Support Career! We are seeking Bilingual (English/Spanish) Technical Support Advisors who are passionate about problem-solving and delivering exceptional customer experiences. In this role, you'll help customers resolve technical and billing-related inquiries while developing valuable skills in customer service,...

The OpportunityAs LATAM’s leading remote work ecosystem, Workana connects thousands of enterprises and independent professionals every month across a diverse suite of solutions. This role is the CFO's right hand for knowing, every day, how the whole company is doing. You will own the operating picture: primary and secondary metrics, how they track against...

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment,...

Job Summary This role is responsible for managing insurance claims, resolving outstanding balances, and ensuring timely reimbursement through effective communication with insurance payers and patients. The ideal candidate will have experience in soft collections, strong analytical skills, and a commitment to delivering high-quality service in a fast-paced...

The Enterprise Monitoring L3 (SME) is responsible for end-to-end ownership of the monitoring platform, strategy, and operations. This role acts as the technical authority and escalation point (L3) while driving monitoring maturity, automation, and service reliability improvements. The Lead ensures that monitoring is proactive, intelligent, and aligned to...

Team Overview The Data Science and Analytics team drives advanced analytics and AI solutions to solve complex business problems and enable data-driven dThe Data Science and Analytics team develops advanced analytics and artificial intelligence solutions that address complex business problems and enable data-driven decision-making across TransUnion.The team...

TransUnion's Job Applicant Privacy Notice Team Overview The Data Science and Analytics team drives advanced analytics and AI solutions to solve complex business problems and enable data-driven dThe Data Science and Analytics team develops advanced analytics and artificial intelligence solutions that address complex business problems and enable data-driven...

We’re hiring a Customer Service Specialist to support a U.S.-based company. In this role, you’ll handle inbound customer calls, provide a positive and calm experience, and create service tickets in Salesforce (just 7 clicks — we’ll train you). If you’re empathetic, great with people, and confident speaking English, this is a long-term opportunity...

Job Description The HR Service Delivery Expert Services Analyst supports employees, managers, HR Business Partners, Payroll, and other stakeholders across the Americas region. This role is responsible for delivering exceptional customer service, resolving complex HR inquiries, maintaining accurate employee records, and ensuring confidential and timely...

Permanent About Heraeus Making displays foldable? Help hearts beat with micro-particles? Work on solutions involving precious metals? As a family-owned global technology group we help our customers to always being one step ahead. About Heraeus Medevio Heraeus Medevio combines medical technology expertise with collaborative partnerships. Together with...

The Customer Support Associate delivers high quality, consistent customer support across multiple service channels by applying established processes, tools, and guidelines. The role focuses on resolving customer enquiries efficiently, ensuring regulatory compliance, and contributing to a positive end-to-end customer experience. Working with limited...

The Technical Onboarding Specialist uses product knowledge, project management principles, and client relationship skills to lead clients through successful onboarding, system enhancements, and data correction. They will provide consultative guidance throughout the implementation lifecycle from contract signature through go-live hypercare. What You’ll...

Description The Software Engineer III role is a senior-level engineering position focused on leading the design and development of complex software systems and driving technical excellence across projects.This role partners with leadership and cross-functional teams to deliver scalable, high-impact solutions while mentoring engineers and influencing...

Senior Integration Engineer (SAP S/4 DevOps/Agile experience is a plus.Comfortable using AI-powered tools (ChatGPT, Claude, Copilot, or similar) as part of your daily workflow.Excellent problem-solving, communication, and interpersonal skills; experience in international or cross-cultural teams is highly desirable.Fluent in English (required).Portuguese is...

About This Opportunity SSL is seeking ambitious customer support professionals who view a Tier 1 role as a launchpad, not a landing spot. This is a growth-oriented position designed for individuals who want to rapidly develop expertise in PKI, cybersecurity, and digital trust solutions. If you're eager to master complex technical concepts, thrive in a...

Job Description The HR Service Delivery Expert Services Analyst supports employees, managers, HR Business Partners, Payroll, and other stakeholders across the Americas region. This role is responsible for delivering exceptional customer service, resolving complex HR inquiries, maintaining accurate employee records, and ensuring confidential and timely...