contact center agent

Experience  10+ years designing and deploying enterprise contact center solutions.  Deep hands-on expertise in at least one of Genesys or Cisco, with strong working knowledge of the other.  Strong foundation in contact center operations: routing, WFM, QM, reporting, and customer journey design.  Excellent written, verbal, and executive-level...

Join a Team That’s Passionate About Making Lives Better! At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and...

Join a Team That’s Passionate About Making Lives Better!At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and...

Join a Team That’s Passionate About Making Lives Better!At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and...

DescriptionJoin a Team That's Passionate About Making Lives Better!At Bill Gosling Outsourcing, we believe that success starts with an amazing team.We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time.We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and...

Descripción Brindar una atención integral y centralizada de servicio postventa a través de un Contact Center multicanal, gestionando eficientemente los recursos, procesos y personal a cargo para asegurar la correcta atención de los clientes, la adecuada ejecución de las órdenes de servicio, y el cumplimiento de los estándares de calidad,...

Puesto: Airport Operations Control Center Agent Ubicación: Alajuela, Costa Rica Jornada: Completa / Horario Rotativo Descripción de la empresa AEROLOGISTICA AVIATION SERVICES es una empresa de consultoría aeronáutica líder con base en Costa Rica, especializada en servicios integrales de asistencia en tierra para vuelos de pasajeros, ejecutivos y...

About the team:We strive to make Amazon the best way for Partners to reach customers locally and globally and to operate their businesses, driven by the accurate and efficient support and solutions we provide them. SP-Support focuses on both preventing Selling Partner (Seller, Vendor and Brand Registry) contacts based on knowledge obtained...

About the Role: DHL is hiring an Advanced Duty Collection (ADC) Agent to join our Heredia, Costa Rica team.The ADC system streamlines the collection process of Duty/VAT cash charges (DTU).It integrates components such as ODD, GCA, GIA, CAA, payment service providers, and main ERPs to inform customers about Duty/VAT charges and enable online payment...

****Before you apply: Candidates must live in the GAM (Great Metropolitan Area)***** Accepted counties in CR (Cantones): San Jose Province: San Jose city, Escazu, Desamparados, Aserri, Mora,Goicoechea, Santa Ana, Alajuelita,Vazquez de Coronado, Tibas, Moravia, Montes de Oca, Curridabat. Alajuela Province: Alajuela city, Atenas, Poas, San Ramon, Grecia,...

About the team: We strive to make Amazon the best way for Partners to reach customers locally and globally and to operate their businesses, driven by the accurate and efficient support and solutions we provide them. SP-Support focuses on both preventing Selling Partner (Seller, Vendor and Brand Registry) contacts based on knowledge obtained during our...

DHL is hiring a Query Handling Customer Support Agent to join its team in Heredia, Costa Rica. In this role, you will be responsible for receiving, analyzing, investigating, and resolving customer queries through multiple communication channels, including email and phone. The position requires a strong customer-service mindset combined with analytical and...

Acerca de Bridgestone Bridgestone Americas, Inc. (BSAM), con sede en Nashville, Tennessee, y Bridgestone Europa, Medio Oriente y África (BSEMEA), con sede en Bruselas, Bélgica, operan colectivamente como la región estratégica “Bridgestone West”. Esta región atiende las necesidades comerciales estratégicas de equipos en América, Europa, Medio...

Qualifications: 4+ years of directly related Customer Success or customer-facing experience Bachelor’s degree or equivalent experience Knowledge of service delivery concepts, processes and continuous improvement Strong client focus and relationship management skills A proven ability to curate expansion opportunities within an existing customer...

Ready to shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster,...

As an Automation Developer specialized in Power Platform, you will be responsible for the analysis, design, development, implementation and support of SharePoint Online applications and business process automations. You will work directly with functional users and technical teams to deliver scalable, flexible solutions that automate business processes using...

About the RoleWe are looking for a Call Coordinator to be the first point of contact for customers who call our support line. You’ll answer incoming calls, collect the right details, and create accurate, well-written tickets in TeamSupport so our support teams can resolve issues quickly. You’ll take calls for customers across all Aurora product lines....

 The Opportunity The Project Coordinator will work under the direction of the Program and Project Managers to assist with the organization, coordination, certification, completion and client relations for utility projects in various life-cycle phases from development through commercial operation. **Please note that resumes must be submitted in English for...

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether...

About Smartcat Smartcat is building the future of work, where human expertise meets digital teammates to drive 10x to 1000x productivity gains for the world’s leading enterprises. We’re on the frontier of an entirely new category: Agentic AI. We enable enterprises to build high-performing hybrid workforces made up of both humans and AI agents. These AI...