Software Engineer
hace 1 mes
As an Application Support Software Engineer 1, you will represent the Product team to triage and solve issues for our clients and our services organization. We do this both through investigation and troubleshooting of live issues, as well as developing solutions in the form of internal tools to speed up the service and engineering team. An engineer is expected to take a leadership role in specific technical areas and tasks, such as DevOps or tool development. Application Support is a team of creative, innovative problem solvers who drive solutions and improvements in the product for our customers.
This is a hybrid role; minimum 1 day per week in our Heredia office with potential for more.
Essential Duties
- Develop solutions in a rapid manner to issues brought by our services team
- Work within the Application Support Development team in an agile methodology to automate or create tools for use by internal teams.
- Identify and own key technical projects, codebases, and initiatives
- Triage, clarify, prioritize, and document client issues, workarounds and solutions. Be the point of contact for the R&D and Product Management for all Client Issues
- Facilitate collaboration and communication between team members, other development teams, internal departments, and clients.
- Represent Application Support in product sprints, client escalations and interactions with IT.
- Mentor and train new team members, including leading learning sessions
- Participate in on-call rotation.
Qualifications
We are looking for a combination of these technical abilities:
- Recent graduation or near completion of Bachelor’s Degree in Computer Science, Math, Engineering, IT, or equivalent experience, completion of a boot camp, etc
- FE experience with JavaScript and/or React among other modern languages
- SQL and DBA Systems Experience (MongoDB preferred)
- Operations or Systems Administration skills
- Exposure with big data and data analytic tools and design
- A technical aptitude and hunger to learn
- Strong organizing and time management skills
- A commitment to being a team player in a global support environment
Preferred experience:
- Cloud Computing Experience (Azure, AWS, etc)
- SaaS Networking Experience
- Natural problem-solving skills
- An ability to identify automation or tooling needs and deliver a solution
- Experience in a development or DevOps capacity
Key Success Factors
Our most successful people have these attributes:
- Champions of Technical ideas
- Not afraid to take ownership of areas of a production software application
- Proven ability to manage customer expectations
- Ability to multi-task, effectively “switch gears” and manage multiple issues, actions, and time-critical tasks
- Have a passion for learning & exploring exciting new technologies
- Exceptional diagnostic ability and are skilled in learning and using industry standard tools and techniques
- Are strong trainers and coaches
Bonus Points for experience with:
- Spring Framework
- Jenkins CICD
- Kubernetes
- Jira, Splunk, BigIP, Adobe LifeCycle,
- Problem management, incident management and root cause analysis techniques
As a global organization, Datasite knows that diverse perspectives are essential to our success. We’re committed to maintaining a diverse workforce to serve our customers around the world. Datasite is an equal opportunity employer (EEO) and furthers the principles of EEO through Affirmative Action.
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