QA Team Lead

hace 4 semanas


San José, Costa Rica Now Digital Talent A tiempo completo

The Team Lead Quality Assurance Agent is responsible for overseeing the quality assurance operations within the call center. This role involves leading a team of quality assurance agents, monitoring and evaluating call center interactions, and ensuring compliance with company standards and client requirements. The Team Lead will also be instrumental in identifying areas for improvement, providing coaching and feedback, and implementing quality enhancement strategies

Job Responsibilities

As Team Lead

  • Supervise and lead a team of quality assurance agents
  • Provide ongoing training, mentorship, and development to team members
  • Conduct regular team meetings to discuss performance metrics, updates and process improvements

As Quality Assurance

  • Monitor calls to ensure adherence to company policies, procedures, and client requirements
  • Use and improve standardized evaluation forms to assess call quality, agent performance, and customer satisfaction
  • Provide constructive feedback to agents based on call evaluations
  • Create, develop and implement action plans to address performance gaps and enhance agents skills
  • Conduct regular performance reviews and one-on-one coaching sessions
  • Build detailed reports on quality assurance metrics and team performance
  • implement best practices and innovative solutions to improve call quality and customer experience
  • Make sure all quality assurance activities comply with company policies and legal procedures

Job Skills

  • Strong leadership skills
  • Attention to detail
  • Analytical mindset abilities to interpret data
  • Organizational skills
  • Mukti tasking
  • Proficient in Office package, more focused in Excel

  • Lead QA

    hace 3 semanas


    San José, Costa Rica Encora A tiempo completo

    At Encora we are looking for a great talent like you to join our team as the next Lead QA (4110) Would you like to join our great team of engineers? Here we will tell you more about us and the role! **About the role**: As a Lead QA, you will be part of a highly skilled technology and agile team by supporting and developing cutting-edge solutions to meet...

  • QA Lead

    hace 3 semanas


    San José, Costa Rica Encora A tiempo completo

    At Encora we are looking for a great talent like you to join our team as the next **QA Lead (10396)** Would you like to join our great team of engineers? Here we will tell you more about us and the role! **About the role**: As a **QA Lead,** you will be part of a highly skilled technology and agile team by supporting and developing cutting-edge solutions...

  • QA Team Lead

    hace 3 semanas


    San José, San José, Costa Rica Now Digital Talent A tiempo completo

    The Team Lead Quality Assurance Agent is responsible for overseeing the quality assurance operations within the call center. This role involves leading a team of quality assurance agents, monitoring and evaluating call center interactions, and ensuring compliance with company standards and client requirements. The Team Lead will also be instrumental in...

  • Lead QA Engineer

    hace 4 semanas


    San José, Costa Rica Baasi A tiempo completo

    Baasi is committed to making video communication simpler than ever. Our dedicated team works hard on developing products for seamless and effortless online interactions and aims to create a single platform for all communication needs. Join our team and help us make it easier for individuals and businesses to connect, collaborate, and...

  • Team Lead

    hace 3 semanas


    San José, Costa Rica Bill Gosling Outsourcing A tiempo completo

    Bill Gosling Outsourcing is committed to the career development of our people. If you are interested in joining a company with modern facilities and a team environment, click on the “Apply” button to get started! - Bill Gosling Outsourcing is currently looking for a Team Leader, Operations to add to our Team. We are still growing with new and exciting...


  • San José, Costa Rica Encora A tiempo completo

    **Important Information** Experience: + 5 years Job Mode: Full-time Work Mode: Work from home **Job Summary** As a** QA Lead Manual and Automation**_ (70_**_34)_**, you will be part of a highly skilled technology and agile team by supporting and developing cutting-edge solutions to meet our business requirements. You will help us accelerate our...

  • QA Lead

    hace 2 semanas


    San José, Costa Rica Modus Create A tiempo completo

    Hello! Are you ready to Work from Home and transform your career? If you have great consulting skills and know you can consistently delight our customers and help grow our accounts, Modus is the perfect fit for you. Our high performance team helps our clients to build awesome solutions to accomplish their goals and vision. Are you interested in working from...

  • Team Lead, Operations

    hace 3 semanas


    San José, Costa Rica Bill Gosling Outsourcing A tiempo completo

    Bill Gosling Outsourcing is committed to the career development of our people. If you are interested in joining a company with modern facilities and a team environment, click on the “Apply” button to get started! Bill Gosling Outsourcing provides business solutions to our clients with various types of services including Customer Service, Accounts...

  • Team Lead

    hace 3 semanas


    San José, Costa Rica GRUPO PRESELECCION ELY S.A. A tiempo completo

    Customer Service Team Lead EZ Operations is an exciting opportunity to join a fast-growing team of multiple areas of support to the construction industry in the US. We are seeking for fully bilingual Costumer Service Team Lead to join our growing team of a client-oriented operation. This position is responsible to work with us on setting up the Costumer...

  • Team Lead, Operations

    hace 3 semanas


    San José, San José, Costa Rica Bill Gosling Outsourcing A tiempo completo

    Bill Gosling Outsourcing is committed to the career development of our people. If you are interested in joining a company with modern facilities and a team environment, click on the "Apply" button to get startedBill Gosling Outsourcing provides business solutions to our clients with various types of services including Customer Service, Accounts Receivable...

  • Team Lead, Operations

    hace 3 semanas


    San José, San José, Costa Rica Bill Gosling Outsourcing A tiempo completo

    Bill Gosling Outsourcing is committed to the career development of our people. If you are interested in joining a company with modern facilities and a team environment, click on the "Apply" button to get started Confidently and effectively deliver coaching and constructive feedback to employees to increase engagement and improve performance, including, as...

  • Sr. QA Engineer

    hace 3 semanas


    San Francisco, Heredia, Costa Rica Moody's A tiempo completo

    This role is part of the Shared Services technical product team. The primary responsibility of this role will be to test and assure quality of the data being delivered to our business partners. This role will work closely with product managers, business analysts and our technology partners to understand requirements and have a good working knowledge of the...


  • San José, Costa Rica BairesDev A tiempo completo

    At BairesDev®, we've been leading the way in technology projects for over 15 years. We deliver cutting-edge solutions to giants like Google and the most innovative startups in Silicon Valley. Our diverse 4,000+ team, composed of the world's Top 1% of tech talent, works remotely on roles that drive significant impact worldwide. Senior Katalon Studio QA...

  • Senior QA Analyst

    hace 3 semanas


    San Francisco, Heredia, Costa Rica SGF Global A tiempo completo

    Senior QA Analyst (Hybrid)Heredia, Costa RicaSGF Global is looking for a Senior QA Analyst, for IT enterprise in Heredia, Costa Rica.Requirements: University degree in IT, Computer Science or equivalent experience. 5+ years successfully working as QA/Testing Analyst, Test Lead, Business System Analyst or related experience. Experience understanding...

  • Senior QA Analyst

    hace 3 semanas


    San Francisco, Heredia, Costa Rica NTT DATA A tiempo completo

    Req ID: 275516We are currently seeking a Senior QA Analyst to join our team in Heredia, Heredia (CR-H), Costa Rica (CR).Senior QA AnalystJOB PURPOSE AND IMPACTKEY ACCOUNTABILITIES Coordinates the test activities for SIT, UAT, Regression, in coordination with Project Manager and Business Analyst when required Prepares status updates reports for project...

  • Tech Lead QA

    hace 2 semanas


    San José, Costa Rica Encora A tiempo completo

    **Important Information** Experience: + 6 years Job Mode: Full-time Work Mode: Work from home **Job Summary** As a **_Tech Lead QA (Functional & Automation)_**_(8_**_920)_**, you will be part of a highly skilled technology and agile team by supporting and developing cutting-edge solutions to meet our business requirements. You will help us accelerate...

  • QA Manager

    hace 3 semanas


    San José, San José, Costa Rica Braintrust A tiempo completo

    ABOUT US:Braintrust is a user-owned talent network that connects you with great jobs with no fees or membership costs—so you keep 100% of what you earn.- JOB TYPE: Freelance, Contract Position (no agencies/C2C - see notes below)- LOCATION: Remote - Costa Rica only (TimeZone: PST/CIST, MST| Full day overlap)- HOURLY RANGE: Our client is looking to pay $25 -...

  • QA Manager

    hace 3 semanas


    San José, San José, Costa Rica Braintrust A tiempo completo

    ABOUT US:Braintrust is a user-owned talent network that connects you with great jobs with no fees or membership costs—so you keep 100% of what you earn.- JOB TYPE: Freelance, Contract Position (no agencies/C2C - see notes below)- LOCATION: Remote - Costa Rica only (TimeZone: PST/CIST, MST| Full day overlap)- HOURLY RANGE: Our client is looking to pay $25 -...


  • San José, Costa Rica BairesDev A tiempo completo

    At BairesDev®, we've been leading the way in technology projects for over 15 years. We deliver cutting-edge solutions to giants like Google and the most innovative startups in Silicon Valley. Our diverse 4,000+ team, composed of the world's Top 1% of tech talent, works remotely on roles that drive significant impact worldwide. Senior Selenium QA...

  • Meet Team Lead

    hace 5 días


    San José, Costa Rica Pfizer A tiempo completo

    ROLE SUMMARY The Meetings, External Engagements, & Travel (MEET) Team Lead position is responsible for processing and ensuring the compliance of US MEET transactions. This Team Lead will demonstrate accountability and integrity in the face of challenge and respond to change with agility, optimism, and innovation. They will collaborate cross-functionally...