NOC Frontline Engineer

Job Description

Fujitsu Service Operations & Maintenance is seeking a Network Operations Center (NOC) frontline engineer with experience in multivendor network management solutions. The selected candidate must have knowledge of monitoring and isolating faults and notifying the customers of events and tickets. This includes both responding to automated events and incidents generated by monitoring tools as well as creating manual tickets based on observations and/or customer requests. The NOC engineer will have professional communication skills, working with customers and management on a daily basis. This position is for a level 1-2 engineer, and the candidate should be flexible for any or all shifts, including off shifts and weekends, although we will check with their preference. 

Accountabilities

Monitoring alarms and tickets from network devices, ranging from Layer 1 transport (DWDM, SONET) to Layer 2/Layer 3 (routing/switching, IP, MPLS) in a multi-vendor and multi-customer environment Work with multiple monitoring (Federos Assure1, SolarWinds Orion, LogicMonitor), ticketing (Siebel, ServiceNow), and CRM tools to effectively monitor and identify events in the network and respond/resolve incidents Call service provider or customer or vendor for ticket escalation. Work with multi-vendor platforms and associated management tools and EMS/NMS systems, including Fujitsu, Cisco, Juniper, and Calix hardware and software. Prioritization, classification and escalation of incidents according to Standard Operating Procedures Communicate critical information to management, users, and customers, as necessary Ensure Service Level Agreements are maintained The position will require shift-work to support the customer requirements for 7x24x365 support

Qualifications

Required

Minimum 2 years’ experience in network communications field, preferably troubleshooting layer 1, layer 2 networks Knowledge or Experience in 24/7 NOC or Operations environment Basic knowledge in IP protocols (OSPF, BGP, IS-IS), MPLS, Ethernet, Routing, and Switching Knowledge of telecommunication technologies (SONET, DWDM, OTN) Strong communication ability, both verbal and written Develop and follow detailed work instructions and processes Ability to be responsive and successfully deal with multiple tasks while under pressure Strong analytical and problem-solving skills Strong interpersonal skills and experience working with cross-functional teams

 Desired

Associates/Bachelor’s Degree in a related field Fujitsu, Juniper, Cisco, Nokia vendor experience SD-WAN, WAP, firewall, router Industry Certifications (CCENT, CCNA, CCNP, JUNOS, JNCIA, etc) ITIL V4 Foundation

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