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Technical Program Manager
hace 1 mes
Requirements
5-8 years proven experience in project and program management, either supporting or delivering for a professional services organizationCertified scrum master with experience working with JIRAThis experience must include the management of expectations and duties beyond the basic precepts of project or program managementMust understand the customer life cycle, what customers expect from a professional services team, and how professional services organizations should care for their internal resources and customersIn-depth understanding of how organizations support and services work in a SaaS modelProject/program management certification, systems engineering, customer success management, or ITIL certification, a plus; certification in quality management is also a plus (such as Six Sigma, Lean Six Sigma)Solid understanding of continuous process improvement and change management principlesAbility to self-direct and identify and implement tasks and initiatives with little managerial oversightStrong understanding of Google Sheets and/or Smartsheet, Salesforce, and desktop publishing software applications-
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