On Demand Consultant

hace 3 semanas

San José, Costa Rica Splunk Inc A tiempo completo
Splunk is here to build a safer and more resilient digital world. The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. While customers love our technology, it's our people that make Splunk stand out as an amazing career destination and why we've won so many awards as a best place to work. If you become a Splunker, we want your whole, authentic self, what we call your "million data points". So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you.

Role:

As an On-Demand Consultant you are passionate about customers and will fuel solutions to ensure every customer request makes the deepest impact possible for our customers and share the best-of-the-best with the team. You'll address organizations’ most challenging problems, including the ones they didn't know existed. Splunkers are self-motivated and have a steadfast thirst to learn exciting technologies and thrive in a constantly evolving environment. You will be a Splunk expert and adept at understanding, adapting, and guiding our customers on how to best use our Platform. Are you up for the challenge?

Responsibilities:

Strategic Case-based delivery for On-Demand which includes providing customers high-quality technical advice on Enterprise level architecture, implementation, configuration and optimization work in complex environments for area of field including:Splunk Core/CloudEnterprise Security/UBASOAR/PhantomITOps, DevOpsDaily focus on assigned On-Demand requests that are submitted to ensure satisfactory completion. Key elements include:Customer alignment on requirements with each requestDeliver outstanding outcomes, based on customer requirementsDocumentation of activities and outcomes for each requestOutstanding customer satisfaction survey scoringPartner with appropriate internal resources and customer facing teams, to actively manage customers and their respective needs and drive continued use of the On-Demand service. Key activities include:Satisfactory completion of existing casesRecommendation for continuation cases to continue deeper level work on related topicsAdvise on new/next cases required to drive continued optimization and adoptionOutstanding execution of practice key performance indicators and contributions such as:Process creation and process improvementsCollateral creation or improvementsTools development and implementationAll-in on AdoptionDrive high CSAT scoreIdentify and capture customer success storiesDrive product upsell and expansionTeam growthMentor / mentee program

Requirements:

Technical SkillsSolid experience in technical consulting or big-data analyticsDemonstrable understanding of common enterprise applicationsStatistical and analytical modeling is a plusWorking knowledge or recent experience with scripting languages (bash), application development (java, python, .NET), databases and analytical tools

Splunk Core focus:

Several years of administering and using SplunkSplunk implementation experienceSplunk Cloud experienceCloud Fundamentals Consultant AccreditationSplunk architecture experienceExperience with Cloud Migration ProjectsStrong SPL skills and experience a must

Soft Skills:

Ability to act as the trusted technical advisor to customers for assigned tickets within the bounds of the On-Demand ServiceOutstanding written and oral communication skills a mustListen objectively to others' opinions and ideas applying active listening skillsStrong customer facing soft skills – must instill confidence and provide guidance towards resolution with high customer satisfactionHighly developed skills for problem solving, and problem resolutionAbility to balance multiple customers and competing priorities

Location and Travel

This is a remote positionTravel will be limited to internal Splunk business

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