Call Center Agent

hace 2 semanas

Alajuela, Costa Rica Abbott A tiempo completo

MAIN RESPONSIBILITIES

• Answers inquiries regarding technical issues and/or complaints, as well as adverse events by identifying and collecting information from callers. This must be done using active and clear note-taking; accurately and thoroughly reporting callers’ product experiences.

• Documents patient and clinic system complaints by preparing Field Contact Reports (FCR’s) and forwarding them to the Product Performance Group.

• Triage calls, following approved troubleshooting procedures, and seeks guidance from other personnel for further assistance when appropriate.

• Product support topics include website navigation, mobile device support, telecommunication connectivity, information, set-up, and troubleshooting for Abbott-proprietary remote care products.

• After-hours, “on call” support (rotating among other department employees), following outlined protocols to answer questions from, and troubleshoot with, customers and Abbott field personnel.

• Consistently meets department’s performance expectations • Proactively communicates to his/her supervisor about open cases and/or escalations to ensure priorities and exceptions are clearly set and solutions are in place.

• Adheres to Abbott company policies, operating procedures and work instructions, including time management, attendance, product experience reporting, and patient data privacy.

• Supports all Company initiatives as identified by management and in support of Quality Management Systems (QMS), Environmental Management Systems (EMS), and other regulatory requirements.

• Complies with U.S. Food and Drug Administration (FDA) regulations, other regulatory requirements.

• Maintains professional, positive and cooperative communications and collaboration with all levels of employees, customers, contractors, and vendors. Within the department, works with other employees to maintain adequate availability for customer support.

• Perform other related duties and responsibilities, on occasion, as assigned. Overtime may be required

EDUCATION

High School Degree

Experience/Background

+1 Years

Experience in a customer service, product support, IT, telecommunications, or related role.

Must have knowledge of computer systems including Word, Power Point, Excel, and Outlook.

This position is office based

Fully Bilingual (English and Spanish) / Required

Experience in the biotech, bio-instruments or medical devices industries  Experience working in a broader enterprise/cross-division business unit model preferred.

Administrative Shift

  • Agente de Ventas Call Center

    hace 3 semanas

    Alajuela, Costa Rica Economy Rent a Car A tiempo completo

    Empresa costarricense multinacional anda en búsqueda de Agente de Ventas Call Center con las siguientes aptitudes. Responsabilidades: Encargado/a de formalizar reservaciones con los clientes y brindar información al cliente con respecto a los precios, productos adicionales, y términos y condiciones del alquiler de los vehículos, en los diferentes...

  • Call Center Agent

    hace 2 semanas

    Alajuela, Alajuela, Costa Rica Abbott A tiempo completo

    MAIN RESPONSIBILITIES• Answers inquiries regarding technical issues and/or complaints, as well as adverse events by identifying and collecting information from callers. This must be done using active and clear note-taking; accurately and thoroughly reporting callers' product experiences.• Documents patient and clinic system complaints by preparing Field...

  • Call Center Agent

    hace 7 días

    Alajuela, Alajuela, Costa Rica Abbott Laboratories A tiempo completo

    MAIN RESPONSIBILITIES• Answers inquiries regarding technical issues and/or complaints, as well as adverse events by identifying and collecting information from callers. This must be done using active and clear note-taking; accurately and thoroughly reporting callers' product experiences.• Documents patient and clinic system complaints by preparing Field...

  • Call Center Agent

    hace 1 semana

    Alajuela, Costa Rica Abbott Laboratories A tiempo completo

    MAIN RESPONSIBILITIES• Answers inquiries regarding technical issues and/or complaints, as well as adverse events by identifying and collecting information from callers. This must be done using active and clear note-taking; accurately and thoroughly reporting callers’ product experiences.• Documents patient and clinic system complaints by...

  • Call Center Technical Support Tech

    hace 3 semanas

    Alajuela, Costa Rica Universal-Robots A tiempo completo

    Universal Robots, WE WANT TO MAKE THE WORLD A BETTER PLACE THROUGH ROBOTICS Our international team of hardware, software, and business professionals comes from all walks of life and is united by a common goal: sharing the world-changing benefits that robots can provide. We offer a highly stimulating, dynamic environment with unlimited career potential...

  • BILINGUAL SELLER WITH EXPERIENCE. Work on site

    hace 3 semanas

    Alajuela, Costa Rica Tropical HW CR A tiempo completo

    1+ years' Experience in Sales preferred. Call Center experience a plus Basic Computer skills (including Word, Excel and Outlook) Rapid learner - able to learn and has the desire to learn. Self-motivated Engaging Personality with strong communication, presentation & listening skills. Positive attitude and the ability to work well individually, as well as...

  • Quality Assurance

    hace 4 semanas

    Alajuela, Costa Rica Abbott Laboratories A tiempo completo

    **About Abbott** Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. **W**orking at Abbott** At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a...

  • Supervisor, Remote Care

    hace 4 semanas

    Alajuela, Costa Rica Abbott Laboratories A tiempo completo

    **_MAIN PURPOSE OF ROLE_**: **_ MAIN RESPONSIBILITIES_**: **_ List the main responsibilities this role regularly performs_**: **_ Does the job have direct reports_** : Yes**: **_ Does the job have indirect reports?_** :No**: - **Responsible for hiring and retaining a diverse, highly qualified staff and for providing career coaching, growth, and personal...

  • Remote Care Specialist I

    hace 1 semana

    Alajuela, Costa Rica Abbott A tiempo completo

    MAIN RESPONSIBILITIES • Answers inquiries regarding technical issues and/or complaints, as well as adverse events by identifying and collecting information from callers. This must be done using active and clear note-taking; accurately and thoroughly reporting callers’ product experiences. • Documents patient and clinic system complaints by...

  • Remote Care Specialist I

    hace 1 mes

    Alajuela, Costa Rica Abbott Laboratories A tiempo completo

    MAIN RESPONSIBILITIES•    Answers inquiries regarding technical issues and/or complaints, as well as adverse events by identifying and collecting information from callers. This must be done using active and clear note-taking; accurately and thoroughly reporting callers’ product experiences.•    Documents patient and clinic...