Customer Operations Engineer

hace 4 semanas


San José, Costa Rica Cloudera A tiempo completo

Job Description

At Cloudera, we empower people to transform complex data into clear and actionable insights. With as much data under management as the hyperscalers, we're the preferred data partner for the top companies in almost every industry. Powered by the relentless innovation of the open source community, Cloudera advances digital transformation for the world’s largest enterprises.

As a Customer Operations Engineer (COE) you will:

Providing remote technical support on break-fix issues and operational guidance for our internal and external customers through cases via Zoom, phone, and case updates.

Practicing active listening to identify and understand customer issues at hand and current business impact, driving resolution with a sense of urgency.

Learning new technology and soft skill sets.

Collaborate with cross-functional teams, including engineering, product management, and quality assurance, to escalate and resolve complex technical issues.

Setting and influencing customer expectations clearly and concisely with a friendly and collaborative disposition to achieve the highest customer satisfaction.

Providing proactive support through the authoring of Knowledge Base articles and Community posts.

Document and track customer interactions, issues, and resolutions using our support ticketing system.

Participate in occasional weekend and holiday on-call roster.

We’re excited about you if you have:

Strong technical aptitude and problem-solving skills, with the ability to diagnose and troubleshoot complex technical issues.

Proven experience as a Technical Support Engineer or similar role, preferably in a software or technology company.

Excellent communication skills, both written and verbal, with the ability to effectively communicate technical information to non-technical customers.

Customer-focused mindset with a dedication to delivering exceptional service.

Experience with support ticketing systems.

Willingness to continuously learn and stay updated on new technologies and industry trends.

Strong understanding of Unix, DataBase, and Java programming concepts.

Familiarity with Linux OS system and networking concepts.

Basic knowledge of Security concepts like SSL, TLS, Kerberos.

Hadoop stack knowledge - is a plus.

Containerized knowledge - Kubernetes, docker is a plus.

What you can expect from us:

Generous PTO Policy 

Support work life balance with

Flexible WFH Policy 

Mental & Physical Wellness programs 

Phone and Internet Reimbursement program 

Access to Continued Career Development 

Comprehensive Benefits and Competitive Packages 

Employee Resource Groups


  • Customer Support Agent

    hace 4 semanas


    San José, Costa Rica iGP Operations LTD A tiempo completo

    **About Us: We at iGaming Platform are all about **positive attitude**! We have a high-energy atmosphere, and we love to encourage one another. We don't avoid challenges; rather, we embrace them as opportunities to **grow and learn**. We want people to take the action and **lead by example**. In everything we do, we constantly aim for excellence by going...

  • Operations Engineer

    hace 2 semanas


    San José, Costa Rica Syniverse A tiempo completo

    Syniverse is the world’s most connected company. Whether we’re developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward.Which is why we work with some of the world’s most recognized brands. Eight...

  • Operations Engineer

    hace 2 días


    San José, Costa Rica Syniverse A tiempo completo

    Syniverse is the world’s most connected company. Whether we’re developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward. Which is why we work with some of the world’s most recognized brands. Eight...


  • San José, Costa Rica SentinelOne A tiempo completo

    **About Us**: SentinelOne is defining the future of cybersecurity through our XDR platform that automatically prevents, detects, and responds to threats in real-time. Singularity XDR ingests data and leverages our patented AI models to deliver autonomous protection. With SentinelOne, organizations gain full transparency into everything happening across the...

  • Sr. Operations Engineer

    hace 4 semanas


    San José, Costa Rica Syniverse A tiempo completo

    Syniverse is the world’s most connected company. Whether we’re developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward.Which is why we work with some of the world’s most recognized brands. Eight...


  • San José, Costa Rica Encora A tiempo completo

    At Encora we are looking for a great talent like you to join our team as the next Sr Site Operations Engineer (60) Would you like to join our great team of engineers? Here we will tell you more about us and the role! **About the role**: **Our Requirement**: - Bachelor's degree in Computer Science, Engineering, or related field (or equivalent...

  • Operations Engineer

    hace 2 horas


    San José, Costa Rica Syniverse A tiempo completo

    Syniverse is the world’s most connected company. Whether we’re developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward. Which is why we work with some of the world’s most recognized brands. Eight...

  • NOC Frontline Engineer

    hace 3 semanas


    San Francisco, Heredia, Costa Rica Fujitsu A tiempo completo

    Job DescriptionFujitsu Service Operations & Maintenance is seeking a Network Operations Center (NOC) frontline engineer with experience in multivendor network management solutions. The selected candidate must have knowledge of monitoring and isolating faults and notifying the customers of events and tickets. This includes both responding to automated events...

  • Operations Director

    hace 2 días


    San José, Costa Rica VML MAP A tiempo completo

    Do you have leadership & marketing experience and a drive to harmonize strategy and execution? Join us as an Operations Director and work with us to continue shaping the future of our brand through flawless execution and innovative efficiency. **What will your day look like**: We are seeking an experienced Operations Director to lead our team and shape the...


  • San José, Costa Rica Wind River A tiempo completo

    **ABOUT WIND RIVER** Wind River is a global leader in delivering software for mission-critical intelligent systems. For more than four decades, the company has been an innovator and pioneer, powering billions of systems that require the highest levels of security, safety, and reliability. Wind River helps customers across automotive, aerospace, defense,...


  • San José, Costa Rica Zuora A tiempo completo

    Over the past 15 years, we have seen a shift in the focus of business models across every industry - from selling physical products via one-time transactions to monetizing services via ongoing customer (aka subscriber) relationships. This is the "Subscription Economy" a phrase coined by our CEO, Tien Tzuo, he even wrote the book on it:...


  • San José, Costa Rica Splunk A tiempo completo

    Join us as we pursue our innovative new vision to make machine data accessible, usable and valuable to everyone. We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers. At Splunk, we’re committed to our work, customers, having fun and most importantly to each other’s success....


  • San José, Costa Rica Splunk A tiempo completo

    Join us as we pursue our innovative new vision to make machine data accessible, usable and valuable to everyone. We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers. At Splunk, we’re committed to our work, customers, having fun and most importantly to each other’s success....


  • San José, Costa Rica AstraZeneca A tiempo completo

    **Job Description / Capsule** AstraZeneca is a global, innovation-driven biopharmaceutical business that focuses on the discovery, development and commercialization of prescription medicines for some of the world's most serious diseases. But we're more than one of the world's leading pharmaceutical companies. At AstraZeneca, we're proud to have a unique...


  • San José, Costa Rica Arkose Labs A tiempo completo

    The mission of Arkose Labs is to create an online environment where all consumers are protected from online spam and abuse. Recognized by G2 as the 2023 Leader in Bot Detection and Mitigation, with the highest score in customer satisfaction and largest market presence four quarters running, Arkose Labs offers the world's first $1M warranties for credential...


  • San José, Costa Rica GOBI Technologies, Inc. A tiempo completo

    **GOBI Technologies** is seeking a passionate and experienced Senior Data Engineer to join our growing team! In this role, you will play a key role in designing, building, and maintaining scalable data pipelines and infrastructure utilizing the Microsoft data stack. **Who You Are** - You have at least 5 years of experience as a Data Engineer or in a similar...


  • San José, Costa Rica Nearlinx A tiempo completo

    **Responsibilities**: - Build relationships with internal employees, vendors, and partners. - Take ownership of customer orders and work directly with the customer, partner, salesperson, vendors, and provisioning to create clean orders and ensure a smooth transition to provisioning - Be the expert customer advisor for our support tools, systems, and...

  • Customer Trust Analyst

    hace 7 días


    San José, Costa Rica Splunk OLD (Read Only) A tiempo completo

    **About Splunk**: Join us as we pursue our disruptive new vision to make machine data accessible, usable and valuable to everyone. We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers. At Splunk, we’re committed to our work, customers, having fun and most importantly to each...

  • Customer Trust Analyst

    hace 2 semanas


    San José, Costa Rica Splunk A tiempo completo

    **About Splunk**: Join us as we pursue our disruptive new vision to make machine data accessible, usable and valuable to everyone. We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers. At Splunk, we’re committed to our work, customers, having fun and most importantly to each...

  • Operations Manager

    hace 4 semanas


    San José, Costa Rica TransPerfect A tiempo completo

    TransPerfect Is More Than Just a Job Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards. The Operations Manager is responsible for the day to day live time management of the call center with multiple...