Sales Operations Analyst

About this opportunity

Align is the industry leader and innovator in medical devices which focuses on revolutionizing the dental and orthodontic industry. Align, the makers of Invisalign ® is looking for a Sales Operations Analyst. This exciting new role would be part of a culture that is helping to improve lives every day through digital dentistry. The Sales Operations Analyst will be responsible for supporting the efforts of the Sales teams operational requirements and programs. He/She will work with Sales, Commercial Excellence business and Sales Operations leadership specific to North America contract strategy. He/She will be responsible for the support of one of our Sales Ops Channels managing requests related to the contracting process, account and orders ownership, opportunities, GTM strategy, territory alignments and the identification of Insight issues, its reporting and follow up until resolution. This role will be part of Align Technology goal to deliver the next generation of clear aligners (Invisalign®) to our customers. We would love for you to join a fun and cutting-edge technology company that has helped create millions of smiles. In this role, you will… Act as main focal for offshore support team responsible for managing Sales Operations inbox requests handling daily ad-hoc requests with expedited delivery. Identify improvements, enhancements of the Sales operational processes and look to streamline those flows. Identify, report, and follow up issues impacting Sales systems and business continuity. Participate in cross-functional improvement projects as a process consultant/ or process owner. Partner with Sales Reps to facilitate their usage of the Insight system and identify possible bug/issues that might be affecting the Sales team. Identify and solve any account and orders/opportunities ownership issues that Sales representatives report. Maintain integrity of existing accounts, contacts, programs, affiliation programs through the cleanup program effort and data integrity continuous improvement project. Coordinate monthly operational meetings and presentation with key stakeholders. Other project work as assigned. In this role, you’ll need … Typically: University Bachelor’s degree. Minimum 2-3 years sales operations experience / 5+ years professional experience Proficiency in English. Strong understanding of Salesforce.com's structure, capabilities, and report/dashboard functionality. High level of business acumen, particularly in the Sales function, and the ability to translate that into actionable reporting utilizing Salesforce.com. Ability to work independently in a dynamic, fast-paced environment with minimal supervision. Excellent communication skills, attention to detail, and the ability to meet goals under pressure. Ability to business partner with senior sales leadership, IT, and other business personnel at all levels to achieve goals. Strong analytical skills and the ability to apply those skills to communicate actionable insights from sales data. Excellent organizational and project management skills. To be a strategic thinker who can take a core of an idea and develop an analytical model to drive optimization. Drive and passion for our business. Intermediate proficiency in MS Excel and PowerPoint. Medical device experience preferred.

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