Analyst III

hace 3 semanas

Heredia, Costa Rica Cencora Costa Rica Limitada A tiempo completo

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today

What you will be doing

Establishes and maintains liaison relationship with business partners and IT organization in order to provide effective technical solutions. Conducts data gathering and analysis to understand business strategy requirements. Contributes to the business short-and long-term planning sessions and provides direction to ensure understanding of business goals and direction. May provide direction for short-and long-term planning sessions and provides direction to ensure understanding of business goals and direction. Provides input from a business and IT perspective. Assesses client needs utilizing a structured requirements process (gathering, analyzing, documenting, and managing changes) to assist in identifying business priorities and advices on options. Develops, writes, and communicates business requirements and functional specifications for the implementation of business solutions. Analyzes customer’s operations to understand their strengths and weaknesses to determine opportunities for improvements. Assists in the business process redesign and documentation as needed for new technology. May provide factual content to feasibility study for standard development projects and enhancements. May provide assistance in business case development (, research, data collection). May develop user test cases and system integration testing and validates test results during testing. May review and approve test plans and monitors testing process to ensure that business results are adequately tested with minimal risk. May execute test cases. May ensure test strategies involve appropriate integration and process components. Investigates problems and develops recommendations for resolution. Identifies need for technical assistance to help in problem resolution. Keeps customers informed of problems, issues, and resolutions. Analyzes performance metrics to ensure customer satisfaction. Manages customers’ expectations. Ensures IT solutions meet customers’ needs. May meet regularly with team to gather work statuses. May discuss work progress and obstacles. Provides advice, guidance, encouragement and constructive feedback. Ensures work, information, ideas, and technology flow freely across teams. May generate appropriate communication, process and educational plans for mitigating the disruption of change. May identify and remove obstacles to change. Coaches and transfers knowledge to less experienced team members. Collaborate across departments and fill in within other areas as needed to support the overall goals of the organization Provide support to other IT teams as needed Conduct Client and Customer EPCIS onboarding (testing, validations)

What your background should look like 

Experience & Educational Requirements: Bachelor’s Degree in Computer Science, Information Technology or any other related discipline or equivalent related experience. 6+ years of directly-related or relevant experience, preferably in client software solutions design or management of IT Operations. Preferred Certifications:

Certified Business Analysis Professional (CBAP) Lean Six Sigma ITIL, ITSM Certifications

Skills & Knowledge:

Behavioral Skills: Decision Making Coaching & Mentoring Multitasking Planning Prioritization and Organization

Problem Solving

Technical Skills: Application Design and Management Data Security Database Management Systems Information Security Strategy Server Technologies Software Design and Testing Technical Documentation Tools Knowledge: Microsoft Office Suite Business Intelligence Tools like Tableau, Power BI Programming and Development Languages: SQL

CRM platforms such as SAP, Salesforce

What Cencora offers

All team members globally are provided with basic life insurance, personal accident insurance, business travel accident insurance, and EAP resources at no cost. Additional country-specific benefits such as healthcare, sick leave, death and disability, retirement, as well as perks and allowances may be provided. Details of programs vary by location.

Schedule

Full time

Affiliated Companies

Affiliated Companies: Cencora Costa Rica Limitada

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