NetSuite Cloud Ops
hace 2 meses
We look for the type of engineer who can’t walk past a problem. When you find an error or inefficiency, does it become your mission to ensure you never see its like again? If you are nodding your head, this is the job for you
At CSI, one of our primary purposes is to discover and address recurring issues under the Continual Service Improvement (CSI) process. This program serves Oracle at large by continually improving the effectiveness and efficiency of SaaS service delivery. In this role you’ll encounter multifaceted duties and responsibilities ranging from customer-facing non-technical communication to technical problem-solving and trend mapping. We work across departments and levels with individuals ranging from Technical Support to VPs of Cloud Operations.
We love people who can come into the team and point out things we haven’t considered, and who are independent, proactive problem-solvers but still thrive in team environments.
Some of what we do:
Provide leadership in responding to and managing the resolution of customer-facing critical issues in production environments following best practices of Incident Management Own the process and tools used to support timely and accurate notifications for stake holders at all levels during and after events Conduct timely in-geo postmortems and deliver a root cause, action items, and other metrics for all customer-impacting issues Collaborate with others to resolve problems, handle requests, and manage issues across multiple locations Identify opportunities and take ownership of automation and/or continuous improvement of processes, procedures, monitoring, and best practices within CSI and among operational teams Manage projects addressing long term, permanent resolutions for major issues Generate reports and metrics to be used in progress meetings and goal setting Maintain and enhance documentation for team and departmental useWhat we love to see:
Excellent written and verbal communication, conflict resolution, and meeting management Excellent troubleshooting skills Proven ability to synthesize information - can you read between lines? Motivation to work quickly and accurately under pressure in time-critical crises Data analysis experience (Excel, ELK/Kibana/OpenSearch, Grafana, Tableau,What we like to see:
Experience in technical troubleshooting, with broad expertise in core infrastructure technologies (. server, compute, storage, network, authentication, databases) Scripting experience in Python, R, Bash, Perl, Ruby, or similar 3-5 years’ experience working in large-scale production ops environments providing mission critical services to customers (we’ve held titles such as Site Reliability Engineer, Service Delivery Engineer, Technical Support, Program Analyst, and many others) Experience in incident and/or problem management roles Familiarity with service improvement methodologies like Agile, Six Sigma, or ITIL Demonstrated ability to effectively build/train/teach others new information and processes.Our group is global with members in Austin, San Jose, Brno, Sydney, Manila, Athens, Guadalajara and Melbourne. Despite the distance, the team is a close-knit and collaborative group. Each member brings a unique skill set to create a robust and knowledgeable team. What will you bring to the table?
Career Level -
Some of what we do:
Provide leadership in responding to and managing the resolution of customer-facing critical issues in production environments following best practices of Incident Management Own the process and tools used to support timely and accurate notifications for stake holders at all levels during and after events Conduct timely in-geo postmortems and deliver a root cause, action items, and other metrics for all customer-impacting issues Collaborate with others to resolve problems, handle requests, and manage issues across multiple locations Identify opportunities and take ownership of automation and/or continuous improvement of processes, procedures, monitoring, and best practices within CSI and among operational teams Manage projects addressing long term, permanent resolutions for major issues Generate reports and metrics to be used in progress meetings and goal setting Maintain and enhance documentation for team and departmental use-
NetSuite Cloud Ops
hace 2 semanas
San José, San José, Costa Rica Oracle A tiempo completoWe look for the type of engineer who can't walk past a problem. When you find an error or inefficiency, does it become your mission to ensure you never see its like again? If you are nodding your head, this is the job for you At CSI, one of our primary purposes is to discover and address recurring issues under the Continual Service Improvement (CSI)...
-
Netsuite Systems Analyst
hace 3 semanas
San José, Costa Rica Smartsheet A tiempo completoSmartsheet is looking for an experienced **NetSuite Systems Analyst **to drive quality, efficiency and customer satisfaction within our Enterprise Systems team. As a System Analyst, you will work with Smartsheet employees on engagements to convert business requirements into solutions. Within this role you will be considered a Subject Matter Expert pertaining...
-
Cloud DevOps Engineer
hace 2 semanas
San José, Costa Rica Publicis Re:Sources Global A tiempo completoJob DescriptionResponsibilities of this Role Implement and support cloud infrastructure, Kubernetes workloadsDevelop standard IaC templatesWork with Developers to select and deploy appropriate CI/CD toolsDefining and setting development, test, release, update, and support processes for DevOps operationsTroubleshooting and resolving pipeline errors for code...
-
Data Ops Engineer
hace 1 mes
San José, Costa Rica GSB A tiempo completoAn important company is looking for a Data Ops Engineer • Strong technical skills, including proficiency with databases, SQL skill is essential, and programming languages (Python, Shell script must have) • Expertise in source control systems such as GitHub • Proficiency in CD/CI processes and tools, with experience in Jenkins, CircleCI, GitLab, or...
-
Data Ops Engineer
hace 4 semanas
San José, Costa Rica GSB A tiempo completoAn important company is looking for a Data Ops Engineer • Strong technical skills, including proficiency with databases, SQL skill is essential, and programming languages (Python, Shell script must have) • Expertise in source control systems such as GitHub • Proficiency in CD/CI processes and tools, with experience in Jenkins, CircleCI, GitLab, or...
-
Data Ops Engineer
hace 2 semanas
San José, San José, Costa Rica GSB A tiempo completoAn important company is looking for a Data Ops Engineer Strong technical skills, including proficiency with databases, SQL skill is essential, and programming languages (Python, Shell script must have) Expertise in source control systems such as GitHub Proficiency in CD/CI processes and tools, with experience in Jenkins, CircleCI, GitLab, or GitHub Actions...
-
Junior Cloud DevOps Engineer
hace 4 semanas
San José, Costa Rica Publicis Re:Sources Global A tiempo completoJob Description Responsibilities of this Role Implement and support cloud infrastructure, Kubernetes workloads Develop standard IaC templates Work with Developers to select and deploy appropriate CI/CD tools Defining and setting development, test, release, update, and support processes for DevOps operations Troubleshooting and resolving...
-
Site Reliability Engineer
hace 2 semanas
San José, San José, Costa Rica Oracle A tiempo completoSite Reliability Engineer-230001K1Applicants are required to read, write, and speak the following languages: EnglishPreferred QualificationsSolve complex problems related to infrastructure cloud services and build automation to prevent problem recurrence. Design, write, and deploy software to improve the availability, scalability, and efficiency of Oracle...
-
Customer Onboarding Specialist
hace 3 semanas
San José, Costa Rica Smartsheet A tiempo completoThe Billing Operations Customer Onboarding Specialist is responsible for ensuring the accuracy of customer master and contract information in order to ensure trouble-free customer billing and collection. The Customer Onboarding Specialist plays a key role in ensuring the accuracy of all Smartsheet subscriptions and services billings. At Smartsheet, we are...
-
Business Systems Developer
hace 1 semana
San José, Costa Rica Smartsheet A tiempo completoThe Enterprise Systems team manages the development, use, and support of Enterprise Applications. We are looking for a Systems Developer II with great technical skills. You will engage with our teams to build various integrations between internal systems. "Anything that needs to be done more than once should be automated." Experience should include...
-
Cloud Pak for Integration
hace 2 semanas
San Francisco, Heredia, Costa Rica IBM A tiempo completoIntroducciónConduzca a IBM hacia el futuro traduciendo los requisitos del sistema al diseño y desarrollo de sistemas personalizados en un entorno ágil. El éxito de IBM está en sus manos a medida que transforma necesidades comerciales vitales en código e impulsa la innovación. Su trabajo potenciará a IBM y a sus clientes a nível mundial, colaborando...
-
Systems Analyst
hace 4 semanas
San José, Costa Rica Smartsheet A tiempo completoIn 2005, Smartsheet was founded on the idea that teams and millions of people worldwide deserve a better way to deliver their very best work. Today, we deliver a leading cloud-based platform for work execution, empowering organizations to plan, capture, track, automate, and report on work at scale, resulting in more efficient processes and better business...
-
RPASystems Developer Ii
hace 2 semanas
San José, Costa Rica Smartsheet A tiempo completoThe Enterprise Systems team manages the development, use, and support of Enterprise Applications. We are looking for a **RPA** **Systems Developer II** with great technical skills. You will engage with our teams to build various integrations between internal systems. "Anything that needs to be done more than once should be automated." Experience should...
-
Solutions Architect, Caribbean and Central America
hace 2 semanas
San Francisco, Heredia, Costa Rica Amazon Web Services Costa Rica Sociedad de Responsabilidad Limitada A tiempo completo4+ years of specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics) experience 5+ years of IT development or implementation/consulting in the software or Internet industries experience Bachelor's degree Ability to communicate fluently in English and Spanish, in...
-
Senior Developer
hace 3 semanas
San José, Costa Rica Smartsheet A tiempo completo**Senior Developer** **Systems Development, Enterprise Systems** at Smartsheet | San José, Costa Rica The Enterprise Systems team manages the development, use, and support of Enterprise Applications. We are looking for a **Senior** **Systems Developer** with great technical skills. You will engage with our teams to build various integrations between...
-
Business Systems Developer
hace 2 semanas
San José, San José, Costa Rica Smartsheet A tiempo completoThe Enterprise Systems team manages the development, use, and support of Enterprise Applications. We are looking for a Systems Developer II with great technical skills. You will engage with our teams to build various integrations between internal systems. "Anything that needs to be done more than once should be automated." Experience should include...
-
Deployment Specialist
hace 2 semanas
San José, San José, Costa Rica Micro Focus A tiempo completoAbout Micro FocusMicro Focus is one of the world's largest enterprise software providers. We deliver mission-critical technology and supporting services that help thousands of customers worldwide manage core IT elements of their business so they can run and transform—at the same time.About the RoleMicro Focus is an international company with offices and...
-
Systems Analyst
hace 2 semanas
San José, San José, Costa Rica Smartsheet A tiempo completoIn 2005, Smartsheet was founded on the idea that teams and millions of people worldwide deserve a better way to deliver their very best work. Today, we deliver a leading cloud-based platform for work execution, empowering organizations to plan, capture, track, automate, and report on work at scale, resulting in more efficient processes and better business...
-
Senior DevOps
hace 5 días
San José, Costa Rica Encora A tiempo completoAt Encora we are looking for a great talent like you to join our team as the next** Senior DevOps (9863)** Would you like to join our great team of engineers? Here we will tell you more about us and the role! **Our Requirements**: - 5+ years of DevOps engineering experience and comfort working with Python, Golang, Node, or other frameworks used for...
-
Asst Dir- System DevOps Engineer
hace 2 semanas
San Francisco, Heredia, Costa Rica Moody's A tiempo completoSystems/Dev-ops Engineer role will work primarily in GCP with Linux and Windows servers, working together with dev-ops and other groups to ensure security vulnerabilities and monitoring are up to date. They will work to continuously improve labels and tags to ensure monitoring and budget dashboards are organized properly along with managing IAM roles and...
