Sales Order Administrator I

hace 3 semanas


Escazu, Costa Rica emerson A tiempo completo

The RMA/AWR & Sales Order Administrator is important in facilitating the efficient functioning of Coriolis, Density, Magnetic, Vortex, and USMs Repair Departments. This position is primarily responsible for handling the entire process of Return Material Authorizations (RMAs) and Advance Warranty Replacement (AWR) orders. The incumbent will ensure accurate documentation, timely order generation, and effective communication with internal teams and customers.
 

In this Role, Your Responsibilities Will Be:

RMA & AWR Order Administrator: 

Support for Flow Repair Departments and Sales Order Administrators, addressing inquiries and processing RMAs and AWR orders via phone (80%) and email (20%).  Verify model accuracy and ensure compliance with customer requirements for all RMA & AWR orders. Evaluate RMAs based on reports, collaborating with Technical Support staff when required. Review commercial terms and conditions to ensure adherence to agreements and company guidelines. Enter AWR orders into the Oracle system accurately and within set timelines.  Communicate order details and status to relevant teams and collaborators. Collaborate with cross-functional teams for technical support and customer concerns or issues. Fast Lane Quotations: Generate RMA numbers and quotes for internal and external customers.  Verify accuracy and completeness of Recal-RMA order information.

Calibration Order Entry: 

Maintain updated customer information in internal systems and databases.  Enter and book orders in business systems, ensuring compliance with documentation procedures.  Review customer purchase orders, ensuring completeness and accuracy.  Initiate proactive communication with customers to resolve issues and collect missing information.  Coordinate with departments to validate technical requirements of purchase orders.  Proactively customers through any delays and discuss potential solutions.

Post RMA Steps and Others: 

Review orders for technical conformance and share the best standard processes with team members.  Submit reports and accomplish special projects as assigned.  Conduct Trade Compliance Screening if required. Who You Are: You build the customer relationships. You use planning tools and software. You solicit both input and discussion. You focus and monitor both formal and informal progress regularly. For This Role, You Will Need: Academic background in Business Administration or related field.  English Proficiency (Written and Oral) level, minimum must B2 (Upper Intermediate).  Able to talk to customers and answer phone calls to handle cases or customer requests.  Experience in customer service or similar technical roles (0-1 year).  Attention to details and decision-making.
  Preferred Qualifications that Set You Apart: Past work experience associated with the process industry.  Analytical and responds to the question “How” to achieve the objectives.  Strive to maintain excellent relations with the company and clients. Aligns thinking to help achieve division’s business goals and objectives.

Work Structure: 3 Days Remote, 2 Days On-site Work Structure. Work hours may adjust according to US time zones.

Our Offer To You:

We offer a competitive benefits package to recognize and support our employees such as private health insurance with dependent coverage, life insurance, flexible work opportunities, wellness center, door-to-door transportation, Asociacion Solidarista, Employee Resource Groups (ERGs) and career growth focus and many more.

Commitment with Diversity and Equal Opportunity

Emerson is committed to its core values and believes in respecting DE&I. We do not discriminate and welcome all qualified candidates to apply and become part of our family, no matter the gender identity, race, sexual orientation, disability, age, religion and/or nationality.

At Emerson, we have seven Employee Resource Groups that demonstrate our commitment with DE&I. Through continuous development of activities, programs, and social awareness. Our communities are:

Black Employee Alliance Diverse Abilities HOPE LGTBIQ + Allies CR Costa Rica SOMOS Mosaic Women's Impact Network

At Emerson, we are passionate about what we do. Our technology and engineering expertise has enabled us to be at the forefront of innovation for over a century. Our commitment to excellence and cutting-edge technologies has positioned us as a leader in the world of automation solutions and engineering.

We believe that our success lies in the strength of our people; what sets Emerson apart is our unwavering dedication to fostering an inclusive and diverse environment. We firmly believe that diversity fuels creativity and innovation, allowing us to tackle sophisticated challenges with new perspectives. We embrace individuals from all walks of life, valuing their unique backgrounds, experiences, and ideas. When you join our team, you become part of a rich tapestry of talent that propels us forward.

We not only care about our people professionally but also personally. At Emerson, we understand the importance of work-life balance and strive to create an environment where individuals can grow both personally and professionally. We offer a range of development opportunities, mentorship programs, and support networks to ensure that our employees thrive in their careers and find fulfillment beyond the workplace.

Tomorrow Reimagined: 


  • Inside Sales I

    hace 3 semanas


    Escazu, Costa Rica emerson A tiempo completo

    Inside Sales I representative is responsible for quotations, order entry, customer service and the coordination of information between the company and the customer. In this Role, Your Responsibilities Will Be: Review customer’s inquiry for application requirements and commercial terms and conditions.  Prepare quotations in response to customer...

  • Area Sales Manager

    hace 3 semanas


    Escazu, Costa Rica emerson A tiempo completo

    The Area Sales Manager is responsible for delivering order bookings and growth across a defined geography. The Area Manager works on opportunities directly and leads all aspects of third-party agents or distributors in their geography to drive growth. To be successful, the area manager must be committed to growing the opportunity funnel, acquiring new...


  • Escazu, Costa Rica emerson A tiempo completo

    As the GDS DM Data Maintenance Administrator you will be responsible for the creation and maintenance of Customer-Vendor Master Data Accounts in the Emerson systems, including the qualification and classification of data ensuring that all information is accurate and complete, be skilled to Identify process improvements and follow approved job aids. Strong...

  • Application Support I

    hace 4 semanas


    Escazu, Costa Rica emerson A tiempo completo

    Duties and Responsibilities To identify and provide reliable solutions for all technical applications to assure complete customer satisfaction. Make necessary engineering calculations to support product selection/recommendation. To increase revenue by providing world class technical support and customer service to end users, sales team, distributors,...


  • Escazu, Costa Rica emerson A tiempo completo

    As a Intercompany Purchasing Analyst, you'll play a role in handling the acquisition and distribution of materials, parts, equipment, and supplies for our organization, focally in projects and services orders. Your responsibilities include coordinating and follow-up procurement activities to ensure efficient operations. In this Role, Your Responsibilities...

  • Configuration Engineer

    hace 4 semanas


    Escazu, Costa Rica emerson A tiempo completo

    The Configuration Engineer (CE) position is fast paced and detail oriented. The position is responsible for handling all Engineer-to-order (ETO), Configure-to-order (CTO) quotations that contain consistent profit margins and processing those orders for electric actuation product lines. The CE will also assist Application Engineers with technical product...

  • Proposal Engineer I

    hace 1 semana


    Escazu, Costa Rica emerson A tiempo completo

    Duties and Responsibilities: Proposal Responsible: • Ensure the correct and updated information in the official tools for proposal development (ETT, CRM, Clarity and HCM). • Identify your stakeholders and participants during the proposal Process. • Strong interpersonal and political skills, including aptitude for building relationships,...

  • Accountant I

    hace 2 semanas


    Escazu, Costa Rica TE Connectivity A tiempo completo

    At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.  Job Overview Develops, implements and/or maintains one or more accounting systems: Journal entries, General Ledger, Accounts Receivables, Accounts Payable, Revenue Reconciliation, Cash Flows,...

  • Cost Account Specialist

    hace 1 semana


    Escazu, Costa Rica emerson A tiempo completo

    We are seeking a highly skilled Cost Accountant with expertise in inventory management to join our finance team. The ideal candidate will be responsible for analyzing costs, managing inventory valuation, and implementing strategies to optimize inventory levels while maintaining accuracy in financial records.  In this Role, Your Responsibilities Will Be:...

  • eProcurement Analyst

    hace 3 semanas


    Escazu, Costa Rica emerson A tiempo completo

    As the eProcurement Analyst you will be responsible for establishing and developing digital integrations with customers through Punchout, EDI, CIH, API’s and other eProcurement functionalities. As a key point of contact, you will build and maintain relationships with customers and internal teams for integrations development and execution. As the...


  • Escazu, Costa Rica Liberty Latin America Communications, Inc. A tiempo completo

    What´s the role? Responsible for leading all hands-on operational aspects of the company such as engineering, fixed and mobile network construction, maintenance, field operations, technical services, installations & repairs, and budget management. Provides leadership, strategic direction, and effective coordination of activities in order to ensure...