Sr. Systems Engineer

hace 3 meses

San José, Costa Rica TD SYNNEX A tiempo completo

A Senior Systems Engineer plays a crucial role in promoting product awareness and providing pre-sales technical support, which includes offering phone support, creating system diagrams, crafting proposals, and delivering training to enhance sales of a funding vendor's product line. This position requires travel for training and participation in trade shows and marketing events, all while operating under the guidance of Systems Engineering Management. The engineer establishes and nurtures strong business relationships with vendors, customers, sales teams, and technical services across the organization. They identify opportunities to enhance the quality of Systems Engineering engagement and take ownership of suggested improvements, collaborating with the TD SYNNEX - SHYFT GLOBAL SERVICES team, vendors, and management to implement effective solutions. Additionally, the engineer works closely with Systems Engineering Management to develop both technical and professional skills within the Services Division, while maintaining a leadership role by supporting various initiatives across the team, department, division, and corporate levels. ​

Essential Duties & Responsibilities Required:

Provide support in accordance with Key Performance Indicators (KPIs)Provide technical solutions and configuration design assistance to customers and sales on specified product line(s).Provide internal and external technical presentations and training.Report on key metrics as designated by product line(s) of responsibility and distribute monthly update to SE Manager, Product Marketing Team, and vendor representative(s).Update TD SYNNEX - SHYFT GLOBAL SERVICES systems and tools with accurate technical data on specific product line(s).Assist in determining your individual developmental needs and suggest specific actions to obtain necessary training and/or work experience.Proactively seek and participate in cross-training activities.Provide non-technical presentations and training to support staff on soft skills and professional skills.Participate in departmental projects in senior leadership/ownership role including the creation, management and implementation of departmental projects. * Identify processes and procedures needing improvement and suggest and implement resolutions.Assist Systems Engineering Management in assessing candidates for positions within the department.Assist in determining developmental needs of other Systems Engineers and Associate System Engineers and suggest specific actions to provide necessary training and/or work experience.Provide technical and non-technical input to team members, project leaders, and management, as appropriate.

Qualifications, Required Knowledge Skills & Abilities and Working Conditions:

Able to build solid, effective working relationships with others.Able to constructively work under stress and pressure when faced with high workloads and deadlines.Able to create and conduct formal presentations.Able to display a preference for interacting with people, being friendly, outgoing, articulate and socially at ease.Able to express ideas clearly and convey necessary information.Able to use relevant computer system applications (which may include spreadsheets, word processors, databases, etc) at a basic level.Able to work independently with minimum supervision.Knowledge and/or expertise in related area of responsibility.Possesses strong leadership skills with a willingness to lead, create new ideas, and be assertive.Possesses strong organizational and time management skills, driving tasks to completion.Able to use relevant computer system applications (which may include spreadsheets, word processors, databases, etc) at an intermediate level.

Key Skills

What’s In It For You?

Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don’t meet every single requirement? Apply anyway.

At Shyft Global Services, a TD SYNNEX Company, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for

We are an equal opportunity employer and committed to building a team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law.

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