Linux CLI Technical Support Engineer

hace 1 semana


Heredia, Costa Rica Foundever A tiempo completo

Linux CLI Technical Support Engineer (Tier 1) for the Splunk Account (100% WFH)

Req ID#: 381616

Heredia, Costa Rica, No Selection, CR

Job Description:

About Us

Deliver a competitive advantage for your brand with deeper customer connections in the moments that matter.

Job Summary

To efficiently provide high quality and accurate resolutions to customers under stipulated policies and procedures, in a constant evolving environment by offering world class customer support. 

Primary Job Responsibilities

English level (85 %> orally and overall) (Must).  Linux CLI Proficiency (Must).  Schedule flexibility (Must).  Navigation through the bash/dash shells, including o Location of common files such as system logs, mail logs, startup scripts, and user limits  Gaining remote access to other hosts  Manipulation of files and directories, including o Moving, renaming, and deleting  Transferring files between hosts  Comprehension of, and skill in, manipulating file system permissions for files and directories  User and groups or Reading user and group ownership of files and directories  Adding and removing users  Switching between user shells  Using sudo  When to use the root user  Basics and good understanding of DBs and scripting 

Linux Performance and Diagnostic Tools

System performance at-a-glance, including o CPU, memory, and disk usage CPU and disk performance, I/O, and wait times Open files and open connections Networking tools o Testing connectivity Port status

Windows Proficiency

Group Policy controls Active Directory general structure – Forest, trees, domain Editing file permissions Collecting MSI installer logs RDP LDAP Services

General Knowledge

DNS – how to query TCP vs. UDP Networking/Subnets Working knowledge of other Unix based operating systems

Preferred

Python Power Shell Shell Script SQL SSL C/C++C#/Java HTML XML JSO

Experience

Call Center experience a plus


Job Segment: Linux, Technical Support, Technical Support Engineer, Developer, Unix, Technology, Engineering



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