Operations Trainer

What We'll Bring:

T&E Voice Customer Support Trainer

What You'll Bring:

Bachelor’s degree preferred, or 3 years of related experience. 3-5 years of training delivery experience/background in a training role. Excellent Spanish verbal, written and interpersonal communication skills, with a good command of English. Background in training in a classroom and/or a virtual environment. Comfort level with general technical concepts and training of these concepts. Proficient in Microsoft applications including PowerPoint. Excellent verbal and written communication skills; communicates, in a timely manner to members of leadership regarding representative progress throughout training. Strong attention to detail. Quick to learn, with a goal of becoming a SME on an all processes. Comfortable presenting and training groups on average of 15-25 people. Collaborates well with others in an effort to identify training needs, objectives, and assessment of skills after training has been completed. Holds trainees accountable and assists in nesting phase of training development. Ability to maintain focus, flexibility, and organization. Comfortable working in fast-paced environment. Ability to identify gaps in representative knowledge, skills, etc. This is a remote position for candidates in Costa Rica, which may require occasional in-person attendance at work-related events at the discretion of management.

Impact You'll Make:

The T & E Operations Trainer supports the vertical businesses by facilitating training in the following ways:

Delivers new hire training programs to new employees within operations. Incorporates learning objectives, activities and assessment into all training facilitations. Provides training to operations teams as T & E products implement new features, enabled all employees to perform their job duties and support customers/consumers. Provides training to operations teams in support of process/policy changes Continues to act as a point of contact for representative coaching, furthering representative development. Identifies new areas of opportunity for training and works with onshore training team to develop and deliver training materials. Additional projects and duties as assigned.

TransUnion Job Title

Specialist I, Customer Support Training

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