Commercial Business Analyst

Quark Expeditions is the leading polar expedition travel company headquartered in Toronto, Canada. We operate cruises to Antarctica and Arctic regions (Greenland, North Canada, Svalbard) on board of 3 modern polar expedition ships – Ultramarine, Ocean Explorer, and World Explorer. Since 1991, Quark has been establishing a tradition of firsts in polar travel: as the first to transit the Northeast Passage with adventure travellers; the first to take travellers to the far side of Antarctica; and the first to circumnavigate the Antarctic continent with guests. Quark Expeditions is part of Travelopia, the world’s leading experiential travel business, owned by KKR. We are looking to hire a Commercial Business Analyst to join our team Reporting to the Director of Revenue Management, you’ll deliver data-driven insights, commercial reporting, pricing intelligence, forecasting and automation to support strategic decisions and improve business performance. The role partners with Revenue Management, Sales, Marketing, Finance, Product and Technology to drive commercial outcomes through advanced analytics and business intelligence. What we’ll offer:
• Competitive base salary (₡19,200,000–₡24,000,000 CRC) plus performance-based bonus (2.5%–5%)
• Hybrid work environment (2 office day per week)
• Private Medical Insurance
• Employee Assistance Program
• Group-wide travel benefits
• 15 days of PTO plus your birthday off What you’ll do: Business Intelligence & Reporting
• Develop, maintain and enhance commercial dashboards and reporting solutions using AI tools, Excel and Power Query.
• Partner with the BI owner and business stakeholders to gather, define and document business, reporting and data requirements.
• Deliver regular KPI reporting on revenue, occupancy, pricing, booking trends, profitability and overall commercial performance.
• Ensure the accuracy, consistency and reliability of business data and reporting outputs.
• Translate stakeholder requirements into scalable reporting and analytics solutions.
• Generate actionable insights and recommendations to inform commercial strategy and decision-making.
• Manage competitor pricing and commercial intelligence reporting.
• Monitor booking curves and identify emerging trends to support commercial decisions.
• Develop and improve automated competitor data collection and monitoring.
• Identify opportunities to automate recurring reporting and analytical processes.
• Maintain SOPs and documentation to support business continuity and knowledge transfer. Forecasting & Commercial Decision Support
• Support revenue, occupancy and commercial forecasting for Core and Ancillary products.
• Partner with Finance and Revenue Management to improve forecast accuracy and reporting.
• Analyze performance against targets, identifying key drivers of revenue and profitability variances.
• Support annual strategic planning, forecasting, budgeting and target-setting for Core and Ancillary revenue.
• Work with business leaders to evaluate performance and measure the impact of commercial initiatives. Stakeholder Management
• Build strong relationships across Commercial, Revenue Management, Sales, Marketing, Finance, Product and Technology.
• Communicate complex analytical findings clearly and concisely, translating them into actionable recommendations.
• Present insights and recommendations to senior stakeholders.
• Act as a trusted advisor on reporting, analytics and commercial performance. What you’ll bring:
• Knowledge of Power BI, Power Query (M) and advanced Excel, including data modeling and analysis.
• Skills in data visualization, dashboard design, forecasting, scenario modeling and target-setting.
• Experience with Power Automate or similar workflow automation tools.
• Knowledge of commercial performance reporting, financial analysis, competitor intelligence and market analysis.
• Strong quantitative, analytical and problem-solving skills, with attention to detail and accuracy.
• Ability to improve business processes, manage multiple projects and meet deadlines while adapting to changing priorities.
• Strong written and verbal communication skills in English, with the ability to engage stakeholders at different levels.
• Ability to collaborate across functions and geographically distributed teams. Preferred Experience
• Experience in travel, hospitality, cruise, tourism or another revenue management-led environment.
• Familiarity with AI-enabled analytics and automation tools.
• Experience in pricing or revenue management analytics.
• A degree in Computer Science, Business Analytics, Data Analytics, Finance, Economics or a related field, or equivalent practical experience. We believe people perform best when they can be their true selves and diverse teams drive better results. We’re committed to fostering a diverse, equitable, and inclusive environment where everyone can succeed. Travelopia ensures an inclusive workplace for all. If you need accessibility support during the recruitment process, please inform us here: Talent@Travelopia.com