Sales & Retention Representative
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• You’ll communicate with our players day to day, building relationships to understand their needs and challenges
• You’ll provide a personalized service, ensuring that our players’ issues are addressed as rapidly as possible
• You’ll deliver personalized news and updates from the company, ensuring our players hear about our best promotions and offers
• You’ll offer guidance and support, intervening when customers face issues. Possibly before they’ve even realized they have one.
• You’ll work with the CRM team to devise individual promotions for players that meet their specific needs.
• You’ll constantly work to build your knowledge of iGaming and Sportsbook trends, keeping on top of the latest trends for your own personal development and our customers Job Requirements
• Perfect English, both written and spoken
• Excellent communication skills, with strong negotiation and persuasion abilities
• Self-motivated with a results-driven approach
• Have a passion for Sportsbook or Casinos and a customer-centric mindset
• Familiarity with iGaming promotions & the drivers of profit within an iGaming business
• Strong knowledge of Sportsbook and Casino platforms
• Proven experience in building customer relationships
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