Sales Development Agent
Hace 6 días
Pavas, Costa Rica
Aerocorp
Jornada completa
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About the Job
Company Description Helicorp Costa Rica is an aviation services company based in Pavas, focused on delivering safe, reliable, and efficient helicopter operations. The organization serves a range of clients, including corporate, tourism, and specialized transport customers, emphasizing high-quality service and operational excellence. Team members collaborate closely with operations and customer-facing staff to support growth and client satisfaction. The company values professionalism, adaptability, and strong customer relationships in a dynamic, service-oriented environment.
THE OPPORTUNITY
AeroCorp is seeking a proactive, organized and commercially minded agent to develop prospects and support sales of aircraft, avionics, maintenance services and leasing programs. The role manages outreach, the sales inbox, customer qualification, follow-up and parts procurement, supporting the Operations & Sales Manager and maintenance team.
KEY RESPONSIBILITIES
01 Prospect research and outbound outreach
• Identify aircraft owners, flight schools, charter operators and potential buyers; research their fleets, operations and likely needs.
• Initiate personalized cold outreach by email, telephone and appropriate business channels; introduce AeroCorp and arrange qualified meetings. 02 Sales inbox and customer qualification
• Manage the shared sales inbox, acknowledge inquiries, answer approved routine questions and ensure every request has an owner and next action.
• Gather customer requirements, aircraft details, timeframe, budget where appropriate and decision-maker information; escalate technical questions. 03 Commercial communications and proposal support
• Prepare introductory emails, follow-ups, meeting summaries and product information in English and Spanish.
• Collect supplier information and assemble draft quotations, aircraft proposals and leasing documentation using approved inputs and templates. 04 Sales pipeline and follow-up
• Maintain accurate CRM records and pipeline reports; improve templates and follow-up processes while protecting confidential information.
• Follow up on proposals, request missing information, record objections and alert management to opportunities that need attention. 05 Commercial coordination and handover
• Coordinate sales meetings and supplier information; hand over approved scope, commitments and documents to operations or maintenance after a sale. 06 Parts procurement and order tracking
• Source aircraft parts, avionics and consumables from approved suppliers using part numbers and requirements confirmed by maintenance.
• Obtain and compare quotes, availability, lead times, freight costs, warranties and required traceability documents; prepare purchase orders for approval.
• Place orders only after authorization; track confirmations, shipments and delivery dates, and escalate delays or shortages.
• Coordinate receipt and documentation with maintenance and stores; resolve discrepancies, returns and core exchanges, and submit purchase records for payment processing. CANDIDATE PROFILE 07 Minimum requirements
• Experience in B2B prospecting, sales support, account coordination or a comparable customer-facing commercial role.
• Professional Spanish and strong spoken and written English, including confident telephone communication and clear business emails.
• Working knowledge of CRM tools, email, spreadsheets and document preparation.
• Ability to work independently, prioritize inquiries and maintain reliable follow-up in a remote environment.
• Willingness to learn aviation products, verify information and recognize when specialist input is required. 08 Preferred qualifications
• Experience with aviation sales, parts procurement, supplier coordination or purchasing systems.
• Familiarity with aircraft, avionics, maintenance or leasing; Portuguese is an advantage. Aviation experience is preferred, not mandatory. 09 Professional qualities Initiative
· Accountability
· Customer focus
· Accuracy
· Clear communication
· Follow-through 10 Scope of authority The agent handles sales support and procurement administration. Management approves pricing, commercial terms, purchases and payments. Authorized technical personnel confirm part eligibility, substitutions and acceptance. The agent may not commit spending or approve technical suitability independently. Proposals require approval before release. 11 Performance and growth Success is measured through responsiveness, qualified opportunities, accurate records, sales conversion, purchasing accuracy, timely deliveries and complete procurement documentation. Targets are agreed with management. BENEFITS AND WORK ARRANGEMENTS Hybrid work with two days per week in the office and remote work on the remaining workdays. Office days and flexible scheduling are coordinated with management to maintain agreed customer-response coverage, meetings and deadlines. Gain exposure to international aviation customers and develop product knowledge and sales skills.
KEY RESPONSIBILITIES
01 Prospect research and outbound outreach
• Identify aircraft owners, flight schools, charter operators and potential buyers; research their fleets, operations and likely needs.
• Initiate personalized cold outreach by email, telephone and appropriate business channels; introduce AeroCorp and arrange qualified meetings. 02 Sales inbox and customer qualification
• Manage the shared sales inbox, acknowledge inquiries, answer approved routine questions and ensure every request has an owner and next action.
• Gather customer requirements, aircraft details, timeframe, budget where appropriate and decision-maker information; escalate technical questions. 03 Commercial communications and proposal support
• Prepare introductory emails, follow-ups, meeting summaries and product information in English and Spanish.
• Collect supplier information and assemble draft quotations, aircraft proposals and leasing documentation using approved inputs and templates. 04 Sales pipeline and follow-up
• Maintain accurate CRM records and pipeline reports; improve templates and follow-up processes while protecting confidential information.
• Follow up on proposals, request missing information, record objections and alert management to opportunities that need attention. 05 Commercial coordination and handover
• Coordinate sales meetings and supplier information; hand over approved scope, commitments and documents to operations or maintenance after a sale. 06 Parts procurement and order tracking
• Source aircraft parts, avionics and consumables from approved suppliers using part numbers and requirements confirmed by maintenance.
• Obtain and compare quotes, availability, lead times, freight costs, warranties and required traceability documents; prepare purchase orders for approval.
• Place orders only after authorization; track confirmations, shipments and delivery dates, and escalate delays or shortages.
• Coordinate receipt and documentation with maintenance and stores; resolve discrepancies, returns and core exchanges, and submit purchase records for payment processing. CANDIDATE PROFILE 07 Minimum requirements
• Experience in B2B prospecting, sales support, account coordination or a comparable customer-facing commercial role.
• Professional Spanish and strong spoken and written English, including confident telephone communication and clear business emails.
• Working knowledge of CRM tools, email, spreadsheets and document preparation.
• Ability to work independently, prioritize inquiries and maintain reliable follow-up in a remote environment.
• Willingness to learn aviation products, verify information and recognize when specialist input is required. 08 Preferred qualifications
• Experience with aviation sales, parts procurement, supplier coordination or purchasing systems.
• Familiarity with aircraft, avionics, maintenance or leasing; Portuguese is an advantage. Aviation experience is preferred, not mandatory. 09 Professional qualities Initiative
· Accountability
· Customer focus
· Accuracy
· Clear communication
· Follow-through 10 Scope of authority The agent handles sales support and procurement administration. Management approves pricing, commercial terms, purchases and payments. Authorized technical personnel confirm part eligibility, substitutions and acceptance. The agent may not commit spending or approve technical suitability independently. Proposals require approval before release. 11 Performance and growth Success is measured through responsiveness, qualified opportunities, accurate records, sales conversion, purchasing accuracy, timely deliveries and complete procurement documentation. Targets are agreed with management. BENEFITS AND WORK ARRANGEMENTS Hybrid work with two days per week in the office and remote work on the remaining workdays. Office days and flexible scheduling are coordinated with management to maintain agreed customer-response coverage, meetings and deadlines. Gain exposure to international aviation customers and develop product knowledge and sales skills.