Tier 3 Technician
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About us
We are an MSP located in Florham Park, NJ, with clients throughout the East Coast. We are professional, fast-paced, and customer-centric. This Experienced Help Desk Engineer with 5+ Years of MSP experience will join our Remote Support Team in providing remote support for PCs, networking equipment, servers, firewalls, and desktop operating systems for a variety of small to medium-sized organizations. Responsibilities and Duties The candidate should not be opposed to performing a wide variety of IT support ranging from simple desktop support to complex server and network issues, as dictated by clients and available work. The candidate will work with the rest of the remote support team, technical account managers, and our project team. Qualifications and Skills Non-Technical:
• Experience working independently while collaborating with other Technical staff as necessary
• Willing to train/mentor other team members
• Willingness to take ownership of issues and take initiative.
• Will be the final escalation source before assigning Project Team to work the issue onsite or replace.
• When not working on tickets, focus on reducing recurring tickets through automation, scripting, documentation, etc.
• Ability to follow internal procedures and document tickets and time daily in our PSA and ITGLUE
• Excellent written, verbal, and interpersonal skills are a must.
• Commit to continuous education, certification, and self-improvement. Technical
• 5+ years of recent professional experience with an MSP/VAR or IT consulting firm is highly preferred.
• Microsoft Windows (server and desktop), AD/DNS
- Highly Proficient
• SonicWall Firewall or similar corporate firewall
- Proficient
• Office 365 (administration\troubleshooting)
- Highly Proficient
• Azure (VMs. Virtual Desktops) Working knowledge or higher.
• Networking connectivity & related equipment
- Highly Proficient
• Virtualization (Microsoft Hyper-V and VMware)
• Backup Technologies such as Datto or similar
• Experience with ConnectWise Manage, Automate, or similar products is highly preferred.
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