Senior Collector

Senior Collections Specialist The Senior Collections Specialist is responsible for managing complex collection activities, ensuring timely recovery of outstanding receivables, and minimizing financial risks associated with overdue accounts. This role requires strong analytical skills, sound judgment, and the ability to manage escalated payment disputes while building effective relationships with internal stakeholders and customers. The position also plays a key role in monitoring account performance, identifying collection risks, and ensuring compliance with company policies and established procedures. Responsibilities
• Manage and prioritize a portfolio of complex or high-value accounts to ensure timely collection of outstanding receivables.
• Lead follow-up activities and resolve escalated payment disputes in collaboration with customers and internal departments.
• Analyze overdue balances, identify collection risks, and implement appropriate recovery strategies.
• Monitor and support cash application activities to ensure accurate allocation of customer payments.
• Manage credit balances, including validation, reconciliation, and refund processes.
• Perform account reconciliations and investigate discrepancies to ensure accurate financial records.
• Provide regular updates on collection performance, overdue accounts, and potential risks.
• Collaborate with internal stakeholders to improve collection efficiency and support continuous process improvement.
• Ensure compliance with company policies, procedures, and applicable financial controls. Skills and Qualifications
• High School Diploma required; college degree or university studies in Finance, Accounting, Business Administration, or a related field preferred.
• 3+ years of experience in B2B collections is a MUST.
• Fluency in written and spoken English (B2+ or higher) is a MUST.
• Intermediate to advanced Microsoft Excel skills.
• Strong analytical, problem-solving, and negotiation skills.
• Proven ability to manage complex accounts, resolve escalated disputes, and prioritize competing deadlines.
• Excellent communication skills and the ability to collaborate effectively with multiple stakeholders.
• Strong organizational skills, attention to detail, and a results-oriented mindset. Ready to take the next step in your career? Join our team and bring your expertise to a role where your analytical skills, ownership, and collection strategies make a difference