Technical Project Manager
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About the Role
We are seeking a proactive Technical Project Manager (TPM) to lead delivery and strengthen team effectiveness across two teams in the health industry. You will be the go-to person for team processes, work, roadmaps and culture, with a clear understanding of each pod's goals, KPIs and OKRs and the ability to speak to them confidently with any stakeholder. This is a proactive leadership role, not an administrative one. Moving tickets and scheduling meetings are baseline hygiene; the role requires independent judgment, proactive problem-solving and ownership through completion. Team Scope Web Engineering: A consumer-facing health industry web product, including the search experience and patient reviews. Data Analytics: Analysts supporting the health industry through dashboards, reporting/business intelligence (BI), and fielding analytics intake requests from stakeholders.
Key Responsibilities
• Own delivery: Proactively surface blockers, drive next steps and resolution, beyond reporting status. Facilitate scoping sessions, build project plans, and forecast and track delivery dates, communicating risks and changes early.
• Strengthen agile practices: Partner with product and engineering on ceremonies, backlog health and prioritization. Manage information radiators and coach teams on agile best practices, including Scrum.
• Product intake: Independently understand team and role distinctions well enough to triage incoming stakeholder requests to the right team(s) without being walked through the work. Keep tickets moving and follow up monthly on anything stuck.
• Coordinate incidents: Ensure incidents are declared and status is communicated. Create incident tickets and drive the Blameless Postmortem to completion, including follow-up action items.
• Maintain CapEx accuracy: Keep the roster accurate and fully allocated, clear CapEx gaps monthly and ensure every epic has an accounting-legible description and correct work type.
• Manage dependencies: Proactively identify, communicate and manage dependencies with other teams, and follow through with owners to keep delivery moving.
• Make metrics useful: Maintain team dashboards and coach the team on interpreting metrics, beyond producing them, to inform decisions and improve performance. Required Skills and Experience
• Demonstrated experience managing technical projects and delivery, with a track record of proactive, deadline-driven ownership.
• Strong knowledge of agile and Scrum, including backlog management, planning, forecasting and continuous improvement.
• Excellent stakeholder management, facilitation and communication skills across product, engineering, analytics and business teams.
• Ability to understand technical team boundaries, triage work independently and manage competing priorities and dependencies.
• Comfort working with delivery dashboards, incident processes and project documentation.
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