Greenhouse: Sr. Consultant, Lab Project Manager

Senior Consultant, Strategic Relationship Management Deloitte Greenhouse – LDX Lab Project Manager San Jose, Costa Rica The Organization: Deloitte Greenhouse Thousands of executives have experienced the transformative power of Deloitte Greenhouse to tackle their toughest business challenges. It takes specialized skills, proven best practices, and deft executive facilitation to deliver results that are anything but business as usual. Our dedicated teams engineer environments and experiences—physical and virtual—for leaders and their teams to achieve breakthrough. We are looking for authentic, motivated, organized, and creative team members with a strong sense of self-awareness and emotional intelligence. You are excited to learn new things and are energized thinking about how to help businesses solve their toughest challenges. Specific background, expectations, and experiences vary by role. The Team: Lab Delivery Excellence (LDX) In this role, you will be an integral part of the Lab Delivery Excellence (LDX) team, which works in collaboration with other Deloitte teams (e.g., the CFO Program, CHRO Program) to plan and coordinate exceptional executive transition experiences for clients. Transition Labs support C-level executives as they prepare for and accelerate the transition into their role—focusing on how they spend their time, their talent, and their critical relationships across their stakeholders, culminating in a tangible 180-day plan. Work you’ll do As a Senior Consultant, Strategic Relationship Management team member, you will interact extensively with senior Deloitte clients in all industries and functions. This is an exciting opportunity to work with a wide array of clients to solve challenging business problems, stretch your critical thinking and problem-solving skills, and network with executive-level clients and Deloitte leaders. You will be responsible for: Project Management and Operations:
• Managing planning efforts for C-Suite Labs, including coordinating logistics, overseeing and ensuring completion of key activities, identifying and escalating risks, and managing communication and coordination among lab participants and stakeholders.
• Accurately capturing discussions—stakeholder interviews with C-Suite executives and Lab preparation discussions—with sufficient detail, using formal business language and format.
• Reviewing all relevant data and preparation materials (including stakeholder interview notes) for each lab and synthesizing the information into succinct insights and actionable themes for lab Facilitators and Producers.
• Researching and identifying relevant C-suite-level issues and infusing key functional area knowledge (e.g., Finance, IT, Marketing) into lab materials.
• Leading the management of logistics and providing both operational support and underlying project management for assigned lab experiences and other events within the Greenhouse ecosystem.
• Adhering to milestones, conducting necessary reporting efforts for the team, and maintaining appropriate document management systems and team collaboration infrastructure.
• Collaborating with the Operations team to support ad hoc operational and strategic efforts for the team. Relationship and Program Management:
• Establishing rapport and building strong working relationships with executive-level external clients and senior Deloitte leaders (including Clients & Industry leaders, function leaders, and the leaders of high-priority client accounts).
• Serve as a bridge between the LDX team and the CXO Programs we partner with to provide an efficient and robust end-to-end process for their executive Lab program, leveraging best practices.
• Recognizing the differing needs of various stakeholder groups and understanding the importance of adjusting engagement approaches accordingly.
• Establishing credibility quickly with stakeholders to effectively serve as an advisor during the initial scoping process.
• Promoting Greenhouse offerings when interacting with account teams in support of the team’s goals (e.g., sales goals, relationship-building goals).
• Working collaboratively with all team members, promoting teamwork and high-quality deliverables. Strategy and Innovation:
• Researching (including data analysis) and piloting innovative approaches, that can enhance our offerings, to contribute to the overall evolution of Greenhouse programs.
• Supporting national or local special projects and testing creative and innovative approaches that could be leveraged in the Greenhouse experience portfolio. Specifically, expectations for the Senior Consultant level role include:
• Leading scoping calls with account teams
• Supporting our most important client accounts and roles
• Supporting labs for senior Deloitte leaders
• Supporting labs with highly complex client organizations (global, heavily matrixed, etc.)
• Leading labs with challenging customers and/or facilitators
• Supporting high-stakes labs, including rebuilding the brand with customers, revenue opportunities on the line, lab built into an engagement, etc.
• Supporting teams with no previous experience with LDX offerings
• Supporting labs with shortened preparation windows, delivered 100% virtually, with challenging customers, etc.
• Managing labs with additional complexity (e.g., approved deviations from the standards on an exception basis)
• Serving as a point of contact/relationship manager for key LDX stakeholders who focus on a particular C-suite role
• Excellent executive presence
• Ability to lead with influence and manage up
• Highly developed personal and professional ethics Required

Qualifications:
• 5+ years’ relevant professional work experience
• Bachelor's Degree
• Excellent project management skills
• Strong English and Spanish, oral and written communication and presentation skills
• Well-developed analytical skills and strong critical thinking and problem-solving skills.
• Thrives in a fast-paced, detail-oriented environment
• Ability to multitask and manage work across multiple streams
• Can work independently, proactively, and operate effectively in ambiguity
• Ability to understand and address client challenges and develop key talking points; selecting a speaking style and approach best suited for the situation and audience
• Proficiency in Microsoft Office Suite of applications including excellent PowerPoint skills.
• Self-motivated, proactive, and strong team player
• Must be legally authorized to work in Costa Rica without the need for employer sponsorship, now or at any time in the future.
• Ability to travel as needed Preferred

Qualifications:
• MS Teams and Salesforce experience is preferred.
• Understanding of corporate terminology.
• Experience supporting C-suite executives and/or complex client engagements. As used in this posting, “Deloitte” means DSS Delivery Costa Rica S.
R.
L., a Costa Rican sociedad de responsabilidad limitada and subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.