Customer Account Specialist
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• Gestionar una cartera de cuentas de clientes asignadas, sirviendo como punto de contacto principal.
• Responder proactivamente a las consultas de los clientes, resolver problemas y proporcionar información detallada sobre productos y servicios.
• Colaborar con los equipos de ventas, soporte técnico y desarrollo de productos para garantizar una experiencia del cliente fluida y coordinada.
• Identificar oportunidades de crecimiento y venta cruzada dentro de las cuentas existentes.
• Mantener registros precisos de las interacciones con los clientes y las actividades de la cuenta en el sistema CRM.
• Recopilar comentarios de los clientes y comunicarlos a los equipos internos para la mejora continua.
• Preparar informes regulares sobre el estado de las cuentas y el rendimiento del cliente.
• Realizar capacitaciones básicas sobre productos o servicios a los clientes cuando sea necesario. Cualificaciones del Puesto
• Título universitario en Administración de Empresas, Mercadeo, Comunicación o campo relacionado (preferible).
• Experiencia previa de 2-3 años en servicio al cliente, gestión de cuentas o un rol similar.
• Dominio del español e inglés (oral y escrito) es indispensable.
• Fuertes habilidades de comunicación interpersonal y capacidad para construir relaciones.
• Orientación al detalle y excelentes habilidades de organización.
• Capacidad para trabajar de forma independiente y como parte de un equipo.
• Familiaridad con software CRM (por ejemplo, Salesforce, HubSpot) es una ventaja.
• Habilidades de resolución de problemas y capacidad para manejar situaciones de clientes complejas.
• Proactividad y una actitud orientada al servicio al cliente.
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