Workplace Technology

Hace 14 horas

Costa Rica 3Pillar Jornada completa
Workplace Technology & Network Engineer
• Contractor/B2B role
• Willing to travel 20% of their time to core offices in Dallas, USA 🌟 Accomplished Tech Visionary Elevate your expertise to new heights at 3Pillar, the premier destination for trailblazing senior software engineers like yourself. Picture collaborating with industry leaders, spearheading transformative projects that redefine urban living, establishing new media channels for enterprise companies, or driving innovation in healthcare. Our mission is to revolutionize the tech landscape, and your skills are integral to achieving this ambitious goal. Your role extends beyond the realm of code composition; you will architect transformative solutions that reshape entire industries. Join us and spearhead the charge toward a tech future that transcends the ordinary. 🔮🌐 Position Overview The Senior Workplace Technology & Network Engineer acts as a cross-functional technical lead responsible for architecting, deploying, securing, and maintaining the global endpoint management platform, cloud infrastructure, and physical office networks. This role combines deep expertise in Microsoft 365, identity and access management, and enterprise device management with hands-on network engineering and vendor management. In addition to maintaining system reliability and operational security, this role owns end-to-end engineering project delivery, drives automation to eliminate manual overhead, and supports seamless cross-functional operations across the firm.

Key Responsibilities
• Endpoint & Device Management
• Platform Administration: Serve as Subject Matter Expert (SME) and administrator for Microsoft Intune, supporting corporate device enrollment (Autopilot and Apple Business Manager) across Windows, iOS, macOS, and Windows 365 platforms.
• Apple Ecosystem Management: Manage macOS, iOS, and tvOS deployment and policy controls using Apple MDM platforms such as Kandji, IRU, or Jamf.
• Patching & Application Packaging: Standardize application packaging, deployment, and patch management across all end-user platforms (Windows, macOS, iOS).
• Microsoft 365, Identity & Security Governance
• Cloud Infrastructure & Messaging: Oversee Microsoft 365 configuration and policies, Exchange Online, SharePoint Online, Teams, OneDrive, and Microsoft Defender for Office 365.
• Identity & Access Management (IAM): Architect and maintain Active Directory, Microsoft Entra ID (Azure AD), Enterprise Mobility + Security (EMS), and Okta. Test and enforce Role-Based Access Control (RBAC) and single sign-on (SSO) protocols including SAML, OAuth, and OpenID Connect (OIDC).
• Data Protection & Compliance: Configure Microsoft Purview capabilities, including Data Loss Prevention (DLP), eDiscovery, Audit, and Content Search to meet regulatory and compliance controls. 1 2
• Physical & Cloud Network Infrastructure
• Office Network Ownership: Manage, monitor, patch, and maintain physical office networks globally leveraging the Cisco Meraki ecosystem (firewalls, switches, wireless access points, SFPs, and cloud control plane) to ensure 100% network availability.
• Telecom & Infrastructure Standards: Oversee telecom closet standards, physical layer cabling, Ethernet, Wi-Fi, IP routing, firewalling, and DNS.
• Vendor & Circuit Management: Manage relationships and operations with external network cabling vendors, internet service providers (ISPs), and network hardware vendors for office buildouts, circuit upgrades, and circuit troubleshooting.
• Zero Trust & Cloud Connectivity: Troubleshoot endpoint network connectivity and support Virtual Private Network (VPN) and Zero Trust access solutions in collaboration with Cybersecurity. Support public cloud networking concepts including VPCs, routing, security groups, and site-to-site VPNs.
• SaaS Administration, Automation & Operations
• SaaS Operations: Manage administrative functions for key collaborative and productivity SaaS platforms, including Box, Zoom, Slack, Jira, and Confluence.
• Automation & Scripting: Identify and execute automation opportunities using PowerShell, GitHub Workflows, APIs, and Linux CLI/scripting to streamline routine administrative tasks and reduce manual operational overhead.
• Service Strategy & Support: Build operational runbooks, technical documentation, and support strategies for the Service Desk team. Serve as an escalation point to track and resolve complex issues via the ticketing system.
• Project Leadership & Stakeholder Management
• End-to-End Delivery: Own and execute complex technology and infrastructure initiatives end-to-end with minimal supervision.
• Cross-Functional Collaboration: Partner with Infrastructure, Cybersecurity, Software Engineering, and business stakeholders to translate business requirements into technical solutions.
• BCP & DR Testing: Participate in Business Continuity Planning (BCP) and Disaster Recovery (DR) testing across physical and cloud office infrastructure. Qualifications
• Bachelors or masters degree in software engineering, Computer Science, Information
• Technology, or related quantitative field
• Always On Availability
• Excellent communicator with team-oriented approach
• 7+ years of overall IT experience.
• Experience with Azure Administration and public cloud infrastructure.
• Experience with GitHub Workflows and API automation pipelines.
• Experience with Okta Administration (SSO, SCIM, group management) and Zoom Rooms AV administration.
• Familiarity with Linux operating systems, CLI tools, and networking subsystems.
• Administrative experience with Atlassian products (Jira, Confluence) and Adobe Creative Suite
• Aligned to Central Time (CT) operations, working out of a primary office location.
• Willingness to travel approximately 20% of the time for office buildouts, upgrades, or team initiatives in Dallas, USA
• Availability for occasional off-hours or weekend emergency support for critical system updates, incidents, or maintenance windows. Available for Central Time US Timezone What is it like working for 3Pillar Global? At 3Pillar,

We Offer
a World Of Opportunity
• You will be part of a global team , learning from top talent around the world and across cultures, speaking English everyday. Our global workforce enables our team to leverage global resources to accomplish our work in efficient and effective teams.
• We’re big on your well-being – as a company, we spend a whole trimester in our annual cycle focused on wellbeing. Whether it is taking advantage of fitness offerings, mental health plans (country-dependent), or simply leveraging generous time off, we want all of our team members operating at their best.
• Our professional services model enables us to accelerate career growth and development opportunities
- across projects, offerings, and industries. Join us and be a part of a global tech community 🌍💼 Check out our Linkedin site and Careers page to learn more about what it’s like to be part of our #oneteam