Senior Client Success Manager

Senior Client Success Manager
- Contingent Workforce Escazu | Hybrid About Tailored Management Tailored Management is a people-first workforce solutions firm specializing in contingent staffing, recruitment operations, and program management. We are committed to building strong partnerships, delivering exceptional service, and creating meaningful opportunities for our people and clients.

About the Role
Tailored Management is seeking a Senior Client Success Manager to lead strategic client relationships and support contingent workforce programs across the United States. In this client-facing role, you will serve as a trusted advisor to clients and MSP partners, driving account performance, client retention, and continuous improvement. Through data analysis, strategic collaboration, and proactive client engagement, you will identify opportunities to enhance service delivery, strengthen recruitment outcomes, and support long-term account success. This role reports to the TMUS AVP, RPO & Client Delivery.

What You'll Do
• Serve as the primary point of contact and strategic account owner for an assigned portfolio of contingent workforce programs.
• Build and maintain strong relationships with client stakeholders and MSP partners, identifying opportunities to improve service delivery and strengthen partnerships.
• Partner with senior leadership and internal teams to develop and execute account strategies, business proposals, and program enhancements.
• Lead client meetings and scorecard reviews, translating performance metrics and feedback into actionable strategies.
• Collaborate with Operations, Recruiting, HR, Payroll, Onboarding, and Compliance teams to ensure alignment on client expectations and business objectives.
• Partner with Recruiting Leadership to evaluate performance, identify recruitment opportunities, and improve staffing outcomes.
• Proactively manage client needs, escalations, and operational challenges while identifying opportunities for process improvement.
• Analyze historical workforce data with MSP partners and hiring managers to forecast staffing needs and support workforce planning. What You'll Bring
• Bachelor's degree in Business Administration or a related field.
• 5+ years of experience in client success, account management, or high-volume operations, with a focus on client relationships and service excellence.
• Experience with PEO, MSP, or contingent workforce programs is preferred.
• Advanced English proficiency (CEFR C1 or higher), with exceptional written and verbal communication skills.
• Strong client relationship management, strategic thinking, and consultative problem-solving skills.
• Ability to lead client meetings, presentations, and executive-level discussions.
• Strong analytical skills and experience interpreting KPIs, SLAs, and workforce data.
• Working knowledge of contingent workforce compliance and audit practices.
• Proficiency in Microsoft Excel, Power BI, Microsoft Office, and Microsoft Teams. Why Join Tailored Management? Benefits
• Medical coverage through PALIG
• Annual medical check-up reimbursement
• Prescription medication coverage
• Vision coverage
• Dental insurance
• Life insurance Working Setup
• Hybrid: 3 days per week in office, 2 day per week remote
• Accrued Vacation and Personal Leave Join a collaborative, people-first organization where you can make a meaningful impact on client partnerships, workforce solutions, and operational excellence. We value ownership, curiosity, and continuous improvement, and we empower our people to contribute ideas and drive results.