Transition Manager
Hace 1 día
Heredia, Costa Rica
Cencora
Jornada completa
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Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today
Job Details
Responsibilities:
• Lead complex, cross-functional global transition initiatives involving business process changes, operating model shifts, service migrations, and organizational realignment.
• Develop and execute transition strategies, project plans, milestones, dependencies, and governance frameworks.
• Partner with business leaders, functional teams, and external stakeholders to define transition scope, responsibilities, and success measures.
• Drive transition governance through executive updates, decision forums, issue escalation, and progress reporting.
• Identify, assess, and mitigate risks, issues, assumptions, and dependencies throughout the transition lifecycle.
• Coordinate knowledge transfer and process handoff activities to ensure business continuity and operational effectiveness.
• Validate operational readiness across people, processes, systems, controls, reporting, and support models before implementation.
• Monitor transition execution and stabilization activities to ensure service continuity and stakeholder satisfaction.
• Lead change management and communication efforts to support organizational readiness and adoption.
• Ensure compliance with internal policies, quality standards, business controls, and regulatory requirements.
• Analyze transition outcomes and lessons learned to drive continuous improvement in methodologies and governance practices.
• Manage multiple cross-functional workstreams, timelines, milestones, and quality controls.
• Develop project plans, status reports, execution materials, and stakeholder communications.
• Support analysis and reporting activities by translating complex findings into actionable insights.
• Produce and quality-assure deliverables through disciplined review and fact-checking processes.
• Collaborate with internal and external stakeholders to align objectives, assumptions, and deliverables. .
Education:
• Bachelor’s degree in Business Administration, Business Management, Operations, Engineering, Project Management, or a related field, or equivalent work experience.
• Project Management Professional (PMP), PRINCE2, Agile (CSM, SAFe), Lean, Six Sigma, CAPM, or equivalent certification preferred. Work
Experience:
• 6-10 years of experience in transition management, business operations, project management, program management, shared services, or related fields.
• English is a must
• Experience leading large-scale, cross-functional, global business transitions in complex environments.
• Experience delivering Global Business Services (GBS) or Shared Services transitions.
• 4+ years of experience in analytics delivery, change management, process improvement, project management, or related disciplines.
• Experience managing transition governance, risk management, operational readiness, and knowledge transfer activities.
• Experience working with pharmaceutical industry operations, commercialization processes, or related healthcare environments preferred.
• Experience supporting evidence generation, HEOR-related initiatives, or data-driven business decision-making preferred. Skills and Knowledge
• Strong project and program management capabilities, including planning, governance, execution oversight, and stakeholder coordination.
• Excellent communication, presentation, facilitation, and stakeholder management skills.
• Strong analytical, problem-solving, organizational, and decision-making abilities.
• Ability to manage multiple priorities in a fast-paced, highly matrixed environment.
• Knowledge of transition governance, risk management, operational readiness, and change management methodologies.
• Understanding of pharmaceutical industry dynamics, commercialization processes, and healthcare business environments.
• Working knowledge of Health Economics and Outcomes Research (HEOR) concepts and evidence-generation processes.
• Experience with data analysis, reporting, and analytics used to support business planning and decision-making.
• Advanced proficiency with Microsoft Office Suite (Excel, PowerPoint, Word).
• Experience using project management tools such as Smartsheet, Microsoft Project, Jira, or similar platforms.
• Strong attention to detail and quality review practices.
• Ability to communicate complex concepts effectively to both technical and non-technical audiences.
• Ability to maintain accuracy and performance while managing multiple concurrent projects under tight deadlines. What Cencora offers Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements. Full time Affiliated Companies Affiliated Companies: Cencora Costa Rica Limitada Equal Employment Opportunity Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned
Responsibilities:
• Lead complex, cross-functional global transition initiatives involving business process changes, operating model shifts, service migrations, and organizational realignment.
• Develop and execute transition strategies, project plans, milestones, dependencies, and governance frameworks.
• Partner with business leaders, functional teams, and external stakeholders to define transition scope, responsibilities, and success measures.
• Drive transition governance through executive updates, decision forums, issue escalation, and progress reporting.
• Identify, assess, and mitigate risks, issues, assumptions, and dependencies throughout the transition lifecycle.
• Coordinate knowledge transfer and process handoff activities to ensure business continuity and operational effectiveness.
• Validate operational readiness across people, processes, systems, controls, reporting, and support models before implementation.
• Monitor transition execution and stabilization activities to ensure service continuity and stakeholder satisfaction.
• Lead change management and communication efforts to support organizational readiness and adoption.
• Ensure compliance with internal policies, quality standards, business controls, and regulatory requirements.
• Analyze transition outcomes and lessons learned to drive continuous improvement in methodologies and governance practices.
• Manage multiple cross-functional workstreams, timelines, milestones, and quality controls.
• Develop project plans, status reports, execution materials, and stakeholder communications.
• Support analysis and reporting activities by translating complex findings into actionable insights.
• Produce and quality-assure deliverables through disciplined review and fact-checking processes.
• Collaborate with internal and external stakeholders to align objectives, assumptions, and deliverables. .
Education:
• Bachelor’s degree in Business Administration, Business Management, Operations, Engineering, Project Management, or a related field, or equivalent work experience.
• Project Management Professional (PMP), PRINCE2, Agile (CSM, SAFe), Lean, Six Sigma, CAPM, or equivalent certification preferred. Work
Experience:
• 6-10 years of experience in transition management, business operations, project management, program management, shared services, or related fields.
• English is a must
• Experience leading large-scale, cross-functional, global business transitions in complex environments.
• Experience delivering Global Business Services (GBS) or Shared Services transitions.
• 4+ years of experience in analytics delivery, change management, process improvement, project management, or related disciplines.
• Experience managing transition governance, risk management, operational readiness, and knowledge transfer activities.
• Experience working with pharmaceutical industry operations, commercialization processes, or related healthcare environments preferred.
• Experience supporting evidence generation, HEOR-related initiatives, or data-driven business decision-making preferred. Skills and Knowledge
• Strong project and program management capabilities, including planning, governance, execution oversight, and stakeholder coordination.
• Excellent communication, presentation, facilitation, and stakeholder management skills.
• Strong analytical, problem-solving, organizational, and decision-making abilities.
• Ability to manage multiple priorities in a fast-paced, highly matrixed environment.
• Knowledge of transition governance, risk management, operational readiness, and change management methodologies.
• Understanding of pharmaceutical industry dynamics, commercialization processes, and healthcare business environments.
• Working knowledge of Health Economics and Outcomes Research (HEOR) concepts and evidence-generation processes.
• Experience with data analysis, reporting, and analytics used to support business planning and decision-making.
• Advanced proficiency with Microsoft Office Suite (Excel, PowerPoint, Word).
• Experience using project management tools such as Smartsheet, Microsoft Project, Jira, or similar platforms.
• Strong attention to detail and quality review practices.
• Ability to communicate complex concepts effectively to both technical and non-technical audiences.
• Ability to maintain accuracy and performance while managing multiple concurrent projects under tight deadlines. What Cencora offers Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements. Full time Affiliated Companies Affiliated Companies: Cencora Costa Rica Limitada Equal Employment Opportunity Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned