Technical Support Analyst

hace 3 días

San Francisco, Heredia, Costa Rica Experian A tiempo completo
Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to accomplish their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at

Job Description

Job description

  • Provide remote, software technical support for Experian EDQ clients. Our solutions include data cleansing, validation enrichment and profiling.
  • Promptly help solve clients' issues through multiple channels, including email, phone, and ticketing systems.
  • Diagnose and troubleshoot technical issues related to API, data processing, and application functionality.
  • Collaborate with our teams, including product development, Level 2 and Level 3 engineering team, and account management, to resolve complex technical issues and escalate.
  • Document interactions with costumers, including troubleshooting steps, solutions provided, current action owner and follow-up plans.
  • Help create and maintain knowledge base articles through the Knowledge Centered Service methodology.
  • Stay informed about product updates, new features, and industry trends related to data quality management and API technologies.
Qualifications

Qualifications

  • 3 Years of Desktop Support, Help-Desk, or IT related support
  • Proficient in: o Windows Server/Linux environment o CLI
  • Knowledge in: o Basic networking concepts o Remote desktop technologies o Salesforce or similar ticketing systems
  • API Knowledge
  • Resolve issues over the phone using remote control tools.

Schedule

·domingo 11:00 PM – lunes 6:00 AM

·lunes 11:00 PM – martes 6:00 AM

·martes 11:00 PM – miércoles 6:00 AM

·miércoles 11:00 PM – jueves 6:00 AM

·jueves 11:00 PM – viernes 6:00 AM

Viernes - sabado : Libre

Additional Information

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces 2024 (Fortune Top 25), Great Place To Work in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Employee Status: RegularRole Type: HybridDepartment: Customer ServiceSchedule: Full Time

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