Associate OTC

Collectors are responsible of performing collection activities associated with various delinquent accounts, including reviewing delinquent accounts, determining probable reasons for account status, and contacting members to resolve the delinquencies. Responsible for monitoring and maintaining assigned accounts including customer calls, account adjustments, customer account reconciliations and disputes.

Perform related activities for debt recovery such as:

• Placing phone calls

• Negotiating on overdue balances

• Taking payments over the phone (when applicable)

• Sending invoice copies, SOAs, CMs, PODs, Packing Slips, Case Sheet, Checks copies, Order Summary

• Statement of Account Reconciliation ( Unapplied cash, offsets, rebates)

• Hold meetings with sales rep and/or customers

• Submitting customer disputes, following up on resolution and providing answers to customer

• Take inbound calls

Requirements:

Education: Bachelor Degree in Accounting, Finance, or Business or currently studying.

• Experience: Minimum of 2 to 5 years experience in collections business to business (OTC)

• Fluent spoken and written in English.

• Physical Demands: Ability to work in an office environment and operate a computer for extended periods of time.

06 Months Initially Extention possibility